Braze vs. Sparkcentral, by Hootsuite
Braze vs. Sparkcentral, by Hootsuite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Braze | N/A | Braze is a comprehensive customer engagement platform that enables relevant and memorable experiences between consumers and the brands they love. Context underpins every Braze interaction, helping brands foster human connection with consumers through interactive conversations across channels so as to deliver value quickly and continuously. The vendor states they were named a Leader in the 2019 Gartner Magic Quadrant for Mobile Marketing Platforms and recognized as one of Inc Magazine's… | N/A | |
Sparkcentral, by Hootsuite | N/A | Sparkcentral by Hootsuite is a social customer care solution that aims to let users keep a personal touch, as a cloud-based customer engagement platform that caters specifically to customer care teams within large enterprises, enabling them to deliver real-time social customer service. Sparkcentral's software generates profiles on every social customer to ensure that the right conversations are automatically prioritized and routed to the customer support team, who can then respond quickly and… | N/A |
Braze | Sparkcentral, by Hootsuite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
Additional Details | — | Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet) | ||||||||||||||
More Pricing Information |
Braze | Sparkcentral, by Hootsuite | |
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Top Cons |
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Braze | Sparkcentral, by Hootsuite | |
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Likelihood to Recommend | 9.1 (26 ratings) | 10.0 (16 ratings) |
Likelihood to Renew | - (0 ratings) | 8.7 (4 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | 8.2 (40 ratings) | 10.0 (5 ratings) |
Braze | Sparkcentral, by Hootsuite | |
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Likelihood to Recommend | Braze
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Pros | Braze
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Cons | Braze
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Likelihood to Renew | Braze No answers on this topic | ![]() Hootsuite
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Usability | Braze No answers on this topic | ![]() Hootsuite
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Support Rating | Braze
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Alternatives Considered | Braze
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Return on Investment | Braze
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