What users are saying about
9 Ratings
18 Ratings
9 Ratings
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Score 9 out of 100
18 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.5 out of 100

Likelihood to Recommend

Brazen

Job fairs, resource fairs. May not be as well suited for conference that encourages networking among participants.
Ryan LaGrange | TrustRadius Reviewer

Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.
Santiago Valdés | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Brazen
Customer.io
8.8
WYSIWYG email editor
Brazen
Customer.io
5.7
Dynamic content
Brazen
Customer.io
8.4
Ability to test dynamic content
Brazen
Customer.io
8.4
A/B testing
Brazen
Customer.io
9.1
Mobile optimization
Brazen
Customer.io
10.0
Email deliverability reporting
Brazen
Customer.io
8.7
List management
Brazen
Customer.io
10.0
Triggered drip sequences
Brazen
Customer.io
9.8

Reporting & Analytics

Brazen
Customer.io
8.5
Dashboards
Brazen
Customer.io
7.7
Standard reports
Brazen
Customer.io
7.8
Custom reports
Brazen
Customer.io
10.0

Platform & Infrastructure

Brazen
Customer.io
10.0
API
Brazen
Customer.io
10.0
Customizability
Brazen
Customer.io
10.0

Pros

Brazen

  • Supporting virtual career events.
  • Excellent chat functionality.
  • Seamless & easy for candidates to use.
Anonymous | TrustRadius Reviewer

Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.
Joel McLean | TrustRadius Reviewer

Cons

Brazen

  • My experience with Brazen has only been positive.
Anonymous | TrustRadius Reviewer

Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)
Ted Bennett | TrustRadius Reviewer

Alternatives Considered

Brazen

None of the other platforms could compare to Brazen. Brazen offers many features and we really needed a system we could automate, and that could integrate well with some of our other systems versus a stand-alone system. Brazen is much easier to use from both the job seeker's and recruiter's points of view.
Anonymous | TrustRadius Reviewer

Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.
Sean Anderson | TrustRadius Reviewer

Return on Investment

Brazen

  • Filling various urgent need positions.
  • Decrease average time to fill positions aged 90 days+.
  • Positive response in candidate experience.
Anonymous | TrustRadius Reviewer

Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.
Mike Koolwijk | TrustRadius Reviewer

Pricing Details

Brazen

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Customer.io

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

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