Breakout vs. Micro Focus Solutions Business Manager

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Breakout
Score 8.4 out of 10
N/A
Breakout is a Workflow Management Softwar e that automates step-by-step recurring business processes. The vendor states companies use Breakout to create enterprise-grade applications in minutes without any need for technical implementation. Studies show that businesses that adopt automation early will gain a significant upper hand over others by the end of this decade. With Breakout users can start with 100+ process customizable templates - such…N/A
Micro Focus Solutions Business Manager
Score 5.7 out of 10
N/A
Micro Focus Solutions Business Manager (SBM) is a Business Process Management Suite (BPMS) designed to bring productivity improvement to all phases of process automation.N/A
Pricing
BreakoutMicro Focus Solutions Business Manager
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BreakoutMicro Focus Solutions Business Manager
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
More Pricing Information
Community Pulse
BreakoutMicro Focus Solutions Business Manager
Top Pros
Top Cons
Features
BreakoutMicro Focus Solutions Business Manager
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Breakout
8.8
1 Ratings
Micro Focus Solutions Business Manager
-
Ratings
Dashboards9.11 Ratings00 Ratings
Standard reports9.11 Ratings00 Ratings
Custom reports8.21 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
Breakout
8.8
1 Ratings
Micro Focus Solutions Business Manager
-
Ratings
Process designer9.11 Ratings00 Ratings
Process simulation9.11 Ratings00 Ratings
Business rules engine9.11 Ratings00 Ratings
SOA support7.31 Ratings00 Ratings
Process player9.11 Ratings00 Ratings
Form builder9.11 Ratings00 Ratings
Model execution9.11 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
Breakout
9.1
1 Ratings
Micro Focus Solutions Business Manager
-
Ratings
Social collaboration tools9.11 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
Breakout
7.3
1 Ratings
Micro Focus Solutions Business Manager
-
Ratings
Content management7.31 Ratings00 Ratings
User Ratings
BreakoutMicro Focus Solutions Business Manager
Likelihood to Recommend
9.1
(1 ratings)
8.0
(1 ratings)
User Testimonials
BreakoutMicro Focus Solutions Business Manager
Likelihood to Recommend
Breakout
Breakout is well suited for the organizations where there is need of automating multiple recurring process to increase the productivity and effectiveness. For our IT department it has helped us in assigning the support and assistance requests made by different departments to our team members, keep the checklist that they need to follow and easy to use form to collect details and track their status of work.
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Micro Focus
How many users will be using the system? What part of the organization will own the product? Serena is a great workflow tool. It can be tailored to fit in any scenario and so I dont believe there is any situation where it would be inappropriate.
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Pros
Breakout
  • Simple and easy to use interface
  • Provides third party integrations
  • Good support
  • Brings in accountability
  • Great for tracking
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Micro Focus
  • One of my favorite capabilities within the Serena user interface is the reporting. Detailed searches into the workflows allow the users to create reports containing any field that is in the workflow. Users here use the reporting during review time to pull metrics on tickets they have worked during the year. From a process perspective, the system provides a specific report with details around how long the items have been in various states. I use this information to measure my process peformance and to identify bottlenecks within the processes themselves. The reports are fairly easy to use but they can also be very complex too. Reports can be set up and shared across groups. Generic reports can also be set up so that query at run time fields can be entered.
  • Developing new processes in Serena Business Manager is relatively easy and does not necessarily need to be done by a developer. Serena has added some key features that reduces the need to add Java scripts. Serena Business Manager is a blank slate and it can be as complex or as simple as you make it. The forms are the same. I have seen some very simple designs and some very complex and beautiful form designs.
  • From a user perspective, it is fairly simple to just pick up and start using. I introduce our new hires to the systems in a thirty minute session. Most users are more confused by which process to use for what than by how to use the system.
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Cons
Breakout
  • Android and iOS still not available
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Micro Focus
  • Serena's documentation for the product is well written but it can be a bit challenging because it is often missing key components, best practices or tips and tricks that you get when you call into their customer support. It is also very frustrating to have their release notes refer back to their knowledge base to have their customers figure out what they fixed in their releases.
  • Serena Business Manager manages their users in an Administrator function. Any changes made in this part of Serena is only logged in the database. It would be nice to have some reporting out of of this system. When you have multiple administrators of a system, it would be a nice feature to have some reporting here rather than having to go into the database.
  • The notification feature within Serena can be a bit challenging and time consuming. You can't copy the notifications so if you want to duplicate a notification you had previously created you have to recreate it again. The notifications have three levels to them and they can be a bit tricky to get them to work just right.
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Alternatives Considered
Breakout
Our organization had evaluated it for sometime, but it was on the higher side for the budget we had. Many of our departments used it for a while, even after the initial demo session many users from different departments had raised IT assistance requests. Keeping in mind these factors at hand we started exploring alternatives.
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Micro Focus
We have been using Serena for eight years and I don't believe I can answer this question since it was so long ago that we made the decision to purchase Serena.
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Return on Investment
Breakout
  • Increased efficiency
  • Users haven't needed IT assistance at any point of time
  • Made it easy for team leaders to track different tasks more conveniently
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Micro Focus
  • We use Serena to standardize our business processes to ensure a more efficient work day experience for our employees. By having the employees use Serena for the processes we can ensure the process is completed the same way every time.
  • By having our key processes in Serena we are able to measure our processes at any time. Some of those key metrics include a 90% reduction in rework and a 47% reduction in overall process time. With the ability to measure processes at any time, we can react to process problems and correct them quickly. Serena Business Manager is flexible enough to allow quick development and rapid promotion when necessary.
  • Serena is very ingrained in our culture and the culture has taken on the "ticket" mentality unfortunately. With everyone trying to measure their work and justify their body counts through ticket counts, having a ticket opened for every act of work has become the standard.
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