What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.7 out of 100

Likelihood to Recommend

Breakout

Breakout is great for streamlining processes keeping track of key things and also helps in setting accountability with the assign and collaborate feature.
Amit Singh | TrustRadius Reviewer

Micro Focus Solutions Business Manager

How many users will be using the system?What part of the organization will own the product?Serena is a great workflow tool. It can be tailored to fit in any scenario and so I dont believe there is any situation where it would be inappropriate.
Tina Radcliff | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Breakout
8.6
Micro Focus Solutions Business Manager
Dashboards
Breakout
9.1
Micro Focus Solutions Business Manager
Standard reports
Breakout
8.6
Micro Focus Solutions Business Manager
Custom reports
Breakout
8.2
Micro Focus Solutions Business Manager

Process Engine

Breakout
8.4
Micro Focus Solutions Business Manager
Process designer
Breakout
8.6
Micro Focus Solutions Business Manager
Process simulation
Breakout
9.1
Micro Focus Solutions Business Manager
Business rules engine
Breakout
8.6
Micro Focus Solutions Business Manager
SOA support
Breakout
8.2
Micro Focus Solutions Business Manager
Process player
Breakout
8.2
Micro Focus Solutions Business Manager
Form builder
Breakout
8.6
Micro Focus Solutions Business Manager
Model execution
Breakout
7.7
Micro Focus Solutions Business Manager

Collaboration

Breakout
9.1
Micro Focus Solutions Business Manager
Social collaboration tools
Breakout
9.1
Micro Focus Solutions Business Manager

Content Management Capabilties

Breakout
7.3
Micro Focus Solutions Business Manager
Content management
Breakout
7.3
Micro Focus Solutions Business Manager

Pros

Breakout

  • Simple and easy to use interface
  • Provides third party integrations
  • Good support
  • Brings in accountability
  • Great for tracking
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

  • One of my favorite capabilities within the Serena user interface is the reporting. Detailed searches into the workflows allow the users to create reports containing any field that is in the workflow. Users here use the reporting during review time to pull metrics on tickets they have worked during the year. From a process perspective, the system provides a specific report with details around how long the items have been in various states. I use this information to measure my process peformance and to identify bottlenecks within the processes themselves. The reports are fairly easy to use but they can also be very complex too. Reports can be set up and shared across groups. Generic reports can also be set up so that query at run time fields can be entered.
  • Developing new processes in Serena Business Manager is relatively easy and does not necessarily need to be done by a developer. Serena has added some key features that reduces the need to add Java scripts. Serena Business Manager is a blank slate and it can be as complex or as simple as you make it. The forms are the same. I have seen some very simple designs and some very complex and beautiful form designs.
  • From a user perspective, it is fairly simple to just pick up and start using. I introduce our new hires to the systems in a thirty minute session. Most users are more confused by which process to use for what than by how to use the system.
Tina Radcliff | TrustRadius Reviewer

Cons

Breakout

  • Would be great they could come up with iOS and android versions as well
Amit Singh | TrustRadius Reviewer

Micro Focus Solutions Business Manager

  • Serena's documentation for the product is well written but it can be a bit challenging because it is often missing key components, best practices or tips and tricks that you get when you call into their customer support. It is also very frustrating to have their release notes refer back to their knowledge base to have their customers figure out what they fixed in their releases.
  • Serena Business Manager manages their users in an Administrator function. Any changes made in this part of Serena is only logged in the database. It would be nice to have some reporting out of of this system. When you have multiple administrators of a system, it would be a nice feature to have some reporting here rather than having to go into the database.
  • The notification feature within Serena can be a bit challenging and time consuming. You can't copy the notifications so if you want to duplicate a notification you had previously created you have to recreate it again. The notifications have three levels to them and they can be a bit tricky to get them to work just right.
Tina Radcliff | TrustRadius Reviewer

Alternatives Considered

Breakout

Our organization had evaluated it for sometime, but it was on the higher side for the budget we had. Many of our departments used it for a while, even after the initial demo session many users from different departments had raised IT assistance requests. Keeping in mind these factors at hand we started exploring alternatives.
Anonymous | TrustRadius Reviewer

Micro Focus Solutions Business Manager

We have been using Serena for eight years and I don't believe I can answer this question since it was so long ago that we made the decision to purchase Serena.
Tina Radcliff | TrustRadius Reviewer

Return on Investment

Breakout

  • Breakout is pretty affordable, the ROI has been great for us
Amit Singh | TrustRadius Reviewer

Micro Focus Solutions Business Manager

  • We use Serena to standardize our business processes to ensure a more efficient work day experience for our employees. By having the employees use Serena for the processes we can ensure the process is completed the same way every time.
  • By having our key processes in Serena we are able to measure our processes at any time. Some of those key metrics include a 90% reduction in rework and a 47% reduction in overall process time. With the ability to measure processes at any time, we can react to process problems and correct them quickly. Serena Business Manager is flexible enough to allow quick development and rapid promotion when necessary.
  • Serena is very ingrained in our culture and the culture has taken on the "ticket" mentality unfortunately. With everyone trying to measure their work and justify their body counts through ticket counts, having a ticket opened for every act of work has become the standard.
Tina Radcliff | TrustRadius Reviewer

Screenshots

Micro Focus Solutions Business Manager

Pricing Details

Breakout

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Micro Focus Solutions Business Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Breakout
8.6
Micro Focus Solutions Business Manager
8.0

Add comparison