What users are saying about
12 Ratings
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Top Rated
855 Ratings
12 Ratings
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Score 9.1 out of 100

Concur Travel and Expense

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Top Rated
855 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Brex

Brex is very appropriate if you do not have a centralized purchasing function. It is great to raise and lower credit limits for individual cards. It is great to review expenses that employees have.It isn't as great for when multiple users are making purchases for the sale department. There isn't a good way to classify that.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

It is unnecessary to perform any manual tasks with Concur Travel and Expense software. Using it will help manage vendor payments. Employee reimbursement has the same advantages. It enables employees to consolidate expenses such as hotel, rental, and other costs. Concur does an excellent job of what it sets out to accomplish. With Concur, keeping track of expenses is a breeze. It's lovely to be able to access the iPhone app.
Roshni Rahman | TrustRadius Reviewer

Pros

Brex

  • Rewards - The rewards were the main reason for us switching. Our previous card provider did not have a good rewards program.
  • User Interface and experience - When a charge is recorded on the Brex card, users immediately receive a text notification asking them to send a picture of their receipt. Brex automatically attaches the receipts to the charge which has saved our users a significant amount of time.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

  • Concur Travel and Expense keeps our employees safe by allowing them to access and book travels in a secure platform without having to follow manual procedures.
  • Speeding up auditing and resolving issues that aren’t in compliance with our T&E policy. AI and integrated machine learning capabilities automatically detect errors on invoices and reconciliations to improve expense reporting.
  • By automating the entire process of expense reporting, we have been able to save operational costs and time by hiring minimal workloads.
Kylene Keily, MS | TrustRadius Reviewer

Cons

Brex

  • This is unusual but I struggle to write con's - everything has been seamless so far
  • Perhaps they could improve the UI/UX for uploading receipts when there are multiple photos
Dailius Wilson | TrustRadius Reviewer

Concur Travel and Expense

  • Feedback loop between submitter and approver is not particularly robust. There does not seem to exist an interface in Concur where a supervisor can, for example, request the submitted to add another attachment or change the category of an expense.
  • There is no integration with mapping tools to provide calculation of miles driven. Numbers seem to have to be manually entered.
  • It is not always clear whether an expense was paid via corporate credit card or personal credit card. Ideally, there should be a quick drop-down menu to indicate this at the beginning of the documentation process.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 9.3
Based on 25 answers
Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Ashley Salustri | TrustRadius Reviewer

Usability

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 61 answers
General functionality is intuitive, though the UI is beginning to look dated. Overall, the usability is high... it is easy to open new expense reports, allocate expenses to the appropriate GL line items and associated RCs. My only complaint is that it takes five+ clicks to upload documents which feels a bit excessive.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 9.3
Based on 9 answers
In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Carol Monk, CPP | TrustRadius Reviewer

Performance

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 9.3
Based on 6 answers
Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Nicole Nagy | TrustRadius Reviewer

Support Rating

Brex

Brex 9.5
Based on 3 answers
Brex support has been responsive whenever I have had a question. Users can contact them through the help screen when logging in or send emails. They have answered my questions quickly and always provide the information that I need to solve my issue. I have not had to work with support frequently as there are very few problems we've encountered with the cards.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

Concur Travel and Expense 6.8
Based on 44 answers
I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Shannon McNamara | TrustRadius Reviewer

In-Person Training

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.0
Based on 1 answer
It was nice to have someone available to go through, especially for our employees that have been with the organization for a long time
Anonymous | TrustRadius Reviewer

Online Training

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 6.0
Based on 2 answers
It's live (you can ask questions), it's free, it's good. What's not to like. Only reason it's not getting a "10" is breadth and depth, more would be better.
Evan Trimble | TrustRadius Reviewer

Implementation Rating

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 5.4
Based on 10 answers
There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area.A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Carol Monk, CPP | TrustRadius Reviewer

Alternatives Considered

Brex

Divvy allows you to get hyper focused in on how much individuals are allowed to spend. Honestly it is comparable to Brex, but is more well suited for micromanaging organizational spend.Brex is good because I am able to give my employees limits that match our budgets and I don't care about micromanaging their spend.
Anonymous | TrustRadius Reviewer

Concur Travel and Expense

We have only considered Concur [Travel and Expense] as it is [a] well-known brand globally. It provides great support and makes it very simple to create and generate expense reports. It provides [the] best inline experience among most of its peers. Although, there are still areas [in] which it could improve, one being the search algorithm it uses to get plane and hotel prices.
Atif Penkar | TrustRadius Reviewer

Scalability

Brex

No score
No answers yet
No answers on this topic

Concur Travel and Expense

Concur Travel and Expense 8.3
Based on 42 answers
It's easy to use it across multiple departments because everyone is familiar with it. Employees in a different segment or different branch have used Concur, so if someone transfers locations or works with another department on a project, they are already familiar with Concur. It makes training and onboarding easy as well.
Anonymous | TrustRadius Reviewer

Return on Investment

Brex

  • Realized return on all expenditure through points where previously this wasn't seen at all in the business
  • Ease of use and general increase in employee satisfaction. It would typically take one full day to lodge expenses at previous companies - now it takes a matter of seconds
  • Access to credit at an affordable rate
Dailius Wilson | TrustRadius Reviewer

Concur Travel and Expense

  • Definitely company saves money as each report has two steps of approval. And expenses which are not business required are not reimbursed.
  • Time saving and flexibility, many users use Mobile App which enable[s] to create reports in couple of minutes.
  • Better cost planning for next year. It is easy to estimate how much we will need for travel and expenses in the budget.
  • Consistent way of working. Each employee has a business card.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Screenshots

Pricing Details

Brex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Brex Editions & Modules

Additional Pricing Details

Concur Travel and Expense

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Concur Travel and Expense Editions & Modules

Edition
Concur Travel and Expense$9.001
  1. per report (average price)
Additional Pricing Details

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