40 Reviews and Ratings
4 Reviews and Ratings
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Very well suited for founders who are building companies in the US but are not US citizens. Works like a charm for start-ups who are looking for a cutting-edge product and not an outdated bank! Small-medium teams. Not well suited for those who are used to traditional banking and prefer in-person interaction or over the phone.Incentivized
It is well targeted at restaurants and similar service organizations with complex COGS. It dovetails well with complementary systems like FinTech payments. It wasn't designed by accountants, so there is a bit of roughness. Reporting is very limited: would like to see some SQL / build your own report functionality. Lookups are reasonably robust (filter for amount, time, vendor, etc). It is occasionally unstable but recovers gracefully. From our use case, it would be preferable to have the user approving the invoice ALSO have the ability to attach documents. This is left to the payment approver, who in our case is the "check signer".
Rewards - The rewards were the main reason for us switching. Our previous card provider did not have a good rewards program.User Interface and experience - When a charge is recorded on the Brex card, users immediately receive a text notification asking them to send a picture of their receipt. Brex automatically attaches the receipts to the charge which has saved our users a significant amount of time.Incentivized
OCRWorkflowSupportIncentivized
It can be somewhat confusing to transfer money between the credit card and bank sideMore help identifying areas of overspendingMore help tracking spending around specific accountsIncentivized
Provide better analytics in terms of cost increases per item.Provide the ability to create recipes and forward price increases to those recipes for accurate food cost projections.Free Bill Pay
Prompt and always extremely fast to respond. I also think the intuitiveness of their solution negates the need for much support
They have a dedicated support person for each customer who actually knows the product.Turnaround is usually within an hour or faster.
Divvy allows you to get hyper focused in on how much individuals are allowed to spend. Honestly it is comparable to Brex, but is more well suited for micromanaging organizational spend. Brex is good because I am able to give my employees limits that match our budgets and I don't care about micromanaging their spend.Incentivized
We used DocuWare first; great experience; however, it was not made specifically for restaurant clients like Plate IQ is. Plate IQ does a much better job of recognizing common items, and they've continued to add a function that is important for restaurant owners. Restaurant 365, we felt, was trying to be a complete package of accounting/AP/AR/inventory. After looking at each piece, we didn't feel that each of them was as strong as the other.Incentivized
No fee wire transfer.Net 60 credit card terms is good for our cashflow.Fast and easy employee credit cards saves us time.Incentivized
In my opinion, it has had zero impact on ROI now that we are paying for an additional year.Another negative is that we've spent a lot of time discussing this issue with Plate IQ, to no avail. They feel it's appropriate to charge a company for an entire year of service even though said company emailed to cancel prior to the end of the first year of service.We also wasted a lot of time onboarding this company only to find out that the software left a lot to be desired.