BrightGauge

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.9 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.N/A
Pricing
BrightGauge
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
BrightGauge
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
BrightGauge
Considered Both Products
BrightGauge
Chose BrightGauge
BrightGauge is by far the easiest to learn/use of the BI tools I have experienced. We had managers building their own dashboards with no outside help. It is not incredibly versatile though so if you want to get much more beyond taking the data and putting it in a chart or table …
Chose BrightGauge
I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular …
Chose BrightGauge
No comparison between the dashboarding available natively in ConnectWise Manage and what you can easily do in BrightGauge.
Chose BrightGauge
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Top Pros
Top Cons
Features
BrightGauge
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
7.9
9 Ratings
4% below category average
Pixel Perfect reports6.85 Ratings
Customizable dashboards9.09 Ratings
Report Formatting Templates8.08 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
8.2
9 Ratings
1% above category average
Drill-down analysis9.09 Ratings
Formatting capabilities7.09 Ratings
Integration with R or other statistical packages8.04 Ratings
Report sharing and collaboration9.08 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
8.0
9 Ratings
4% below category average
Publish to Web9.05 Ratings
Publish to PDF8.09 Ratings
Report Versioning7.05 Ratings
Report Delivery Scheduling8.09 Ratings
Delivery to Remote Servers8.12 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
8.6
8 Ratings
6% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.88 Ratings
Location Analytics / Geographic Visualization9.03 Ratings
Predictive Analytics8.04 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
7.7
9 Ratings
11% below category average
Multi-User Support (named login)8.09 Ratings
Role-Based Security Model5.08 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.68 Ratings
Single Sign-On (SSO)9.01 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
8.9
3 Ratings
11% above category average
Responsive Design for Web Access9.02 Ratings
Dashboard / Report / Visualization Interactivity on Mobile8.73 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.7
4 Ratings
3% below category average
REST API10.03 Ratings
Javascript API9.62 Ratings
iFrames6.01 Ratings
Java API6.01 Ratings
Themeable User Interface (UI)5.01 Ratings
Customizable Platform (Open Source)9.62 Ratings
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BrightGauge
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User Ratings
BrightGauge
Likelihood to Recommend
9.0
(9 ratings)
Usability
9.8
(2 ratings)
Support Rating
10.0
(2 ratings)
User Testimonials
BrightGauge
Likelihood to Recommend
ConnectWise
I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
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Pros
ConnectWise
  • Robust and flexible kinds of dashboards and gauges
  • Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
  • Good ability to tie into critical data sources for our company's operations
Read full review
Cons
ConnectWise
  • Modifying data sets to bring in custom fields requires an experienced SQL engineer
  • Cost when bringing in lots of data sources can be prohibitive
  • Limited ability to format gauges and reports
  • Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
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Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
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Support Rating
ConnectWise
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
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Alternatives Considered
ConnectWise
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review
Return on Investment
ConnectWise
  • Faster compilation of Business Review material
  • For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
  • From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.
Read full review
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