BrightGauge vs. Course5 Discovery

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

Course5 Discovery was able to help my organization with cross-functional data by monetizing it. Our data was transformed into augmented dashboards which are easy to navigate - I've never used a platform like this, so I found that this solution minimal enough for a beginner, but also intelligent enough for a seasoned professional. Course5 Discovery was able to curate personal stories around our data which allowed us to make better business decisions because we were basing them on facts and analytics. More importantly, these analytics are presented in a way that makes sense! The insights provided to our business were a mix of facts that were both predictive and prescriptive, which brought out the business to the next level. We no longer have to take the time to run endless reports, and then spend hours trying to decipher them. Instead, with Course5 Discovery all the information, data, and insights we need are right in front of us when we need it most.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Data Visualization.
• Predictive Modeling.
• Trend Analysis.
• Data Analysis.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Multi-Platform use.
• Mobile Suport.
• Customization.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• We saved time because the analytics were presented in a way that made sense.
• Return on Investment.
• Scalability as a company.

Incentivized