BrightGauge vs. Domo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.9 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.N/A
Domo
Score 8.5 out of 10
N/A
Domo is a full self-service business intelligence software that combines several data analysis and reporting tools into one platform. It helps users connect to multiple data sources, create robust visual reports, manage their data, send messages in real-time, manage projects, and develop new apps.N/A
Pricing
BrightGaugeDomo
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BrightGaugeDomo
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BrightGaugeDomo
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
7.9
9 Ratings
4% below category average
Domo
8.3
69 Ratings
1% above category average
Pixel Perfect reports6.85 Ratings7.747 Ratings
Customizable dashboards9.09 Ratings8.669 Ratings
Report Formatting Templates8.08 Ratings8.662 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
8.2
9 Ratings
1% above category average
Domo
9.0
68 Ratings
10% above category average
Drill-down analysis9.09 Ratings9.067 Ratings
Formatting capabilities7.09 Ratings9.066 Ratings
Integration with R or other statistical packages8.04 Ratings9.01 Ratings
Report sharing and collaboration9.08 Ratings9.168 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
8.0
9 Ratings
4% below category average
Domo
8.5
66 Ratings
2% above category average
Publish to Web9.05 Ratings9.151 Ratings
Publish to PDF8.09 Ratings9.153 Ratings
Report Versioning7.05 Ratings7.01 Ratings
Report Delivery Scheduling8.09 Ratings9.162 Ratings
Delivery to Remote Servers8.12 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
8.6
8 Ratings
6% above category average
Domo
7.9
67 Ratings
2% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.88 Ratings8.267 Ratings
Location Analytics / Geographic Visualization9.03 Ratings8.661 Ratings
Predictive Analytics8.04 Ratings7.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
7.7
9 Ratings
11% below category average
Domo
9.0
68 Ratings
5% above category average
Multi-User Support (named login)8.09 Ratings8.165 Ratings
Role-Based Security Model5.08 Ratings9.162 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.68 Ratings9.066 Ratings
Single Sign-On (SSO)9.01 Ratings10.01 Ratings
Report-Level Access Control00 Ratings9.01 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
8.9
3 Ratings
11% above category average
Domo
9.2
60 Ratings
15% above category average
Responsive Design for Web Access9.02 Ratings9.058 Ratings
Dashboard / Report / Visualization Interactivity on Mobile8.73 Ratings9.057 Ratings
Mobile Application00 Ratings9.049 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.7
4 Ratings
3% below category average
Domo
7.7
1 Ratings
3% below category average
REST API10.03 Ratings8.01 Ratings
Javascript API9.62 Ratings8.01 Ratings
iFrames6.01 Ratings8.01 Ratings
Java API6.01 Ratings8.01 Ratings
Themeable User Interface (UI)5.01 Ratings7.01 Ratings
Customizable Platform (Open Source)9.62 Ratings7.01 Ratings
Best Alternatives
BrightGaugeDomo
Small Businesses
Cyfe
Cyfe
Score 8.3 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrightGaugeDomo
Likelihood to Recommend
9.0
(9 ratings)
8.6
(72 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(2 ratings)
Usability
9.8
(2 ratings)
9.1
(34 ratings)
Support Rating
10.0
(2 ratings)
9.2
(14 ratings)
Implementation Rating
-
(0 ratings)
9.1
(21 ratings)
Vendor pre-sale
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
BrightGaugeDomo
Likelihood to Recommend
ConnectWise
I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review
Domo
I believe that companies that record large amounts of data about their product, service employers KPIs, etc, can make the best out of Domo for reporting and data analysis, but if a company handles little data and is not recording this consistently, it will not be of much use.
Read full review
Pros
ConnectWise
  • Robust and flexible kinds of dashboards and gauges
  • Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
  • Good ability to tie into critical data sources for our company's operations
Read full review
Domo
  • Exceptional Transform area of the platform - any/all raw data can be manipulated and combined to create datasources that are very useful for our departments.
  • Visualization layer is clean and is very business presentable. Its simple but includes depth. Visuals can be created/used by all roles throughout our firm, its not limited to analysts.
  • Ability to communicate and talk about insights in the data - the communication tool is exceptional. I can @ mention specific users to bring attention to a discovery. I can start a private chat. I can annotate and communicate what I am seeing. I love it.
  • Mobile experience is excellent. When I am on the road i can actively monitor and engage with my team due to my Domo dashboard on my mobile device. Its amazing to run the business and not worry while away from the office.
Read full review
Cons
ConnectWise
  • Modifying data sets to bring in custom fields requires an experienced SQL engineer
  • Cost when bringing in lots of data sources can be prohibitive
  • Limited ability to format gauges and reports
  • Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
Read full review
Domo
  • Copying Reports - In Excel or Google Sheets, I like to make copies of similar reports and modify them as necessary for users. In Domo, makes copies of reports (called cards) but all copies are connected. So if you adjust the copy, it changes the original. This means a user has to recreate the report from scratch and then adjust it.
  • Unforgiving SQL - Domo does allow users to write their own SQL codes, which is great. However, Domo's SQL code is pickier than the other SQL database I've used (Metabase).
  • Text Alerts - Domo's alerts aren't always the smartest. Some of my dashboards are about the sales teams monthly performance and I get notified when there is a change of more than 20%. I always get notified at the start of the month that reports have changed from 'x' number to zero. This is expected because it's a monthly report and I hate getting texts about it. The only reason I don't term them off so I can be aware if something breaks in the middle of the month.
Read full review
Likelihood to Renew
ConnectWise
No answers on this topic
Domo
Domo is a great up-and-coming product. There are many fantastic features that are extremely compelling to our end users, which makes Domo a great fit for our organization. As with many BI tools, there are items on the wish list that could make implementation, administration and usage easier, but I believe these will be addressed over time as the product matures and evolves. The overall concept and approach of this solution has definitely raised the bar in this area of expertise and I would like to see things advance in giving the enterprise tools that will make decision making easier and more robust in the future.
Read full review
Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review
Domo
The built-in user support and intuitive design of Domo makes it simple to learn and use. I find I can spend hours drilling deep, or else quickly gain an overview in just a few minutes. This is a great advantage since the flexibility fits well with the demands of my role. I enjoy using Domo since I know it will give me comparative data across almost every variable I might want to explore - I look forward to it!
Read full review
Support Rating
ConnectWise
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Read full review
Domo
Pretty responsive. It took a while to get a response in selecting data points for our particular cards. Might have taken about a month? I am not sure if this was something on our end or Domo's end. But haven't had any other issues yet that required additional support from Domo.
Read full review
Implementation Rating
ConnectWise
No answers on this topic
Domo
It is a true web-based application so implementation is much easier and smoother compared to other non-web based BI solutions. Also, they offered consulting services during the implementation process, which was helpful. Also, they provided lots of on-demand training courses and videos, which I liked.
Read full review
Alternatives Considered
ConnectWise
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review
Domo
At the end of the day, end-user adoption and taking the burden of IT to build reports was my goal. Demoing and testing many BI tools, DOMO is the one that allowed both to happen.
Read full review
Return on Investment
ConnectWise
  • Faster compilation of Business Review material
  • For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
  • From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.
Read full review
Domo
  • I mentioned a "previously un-analyzable" dataset that we were able to visualize in Domo - the result was business re-alignment for increased productivity, cost savings and ROI.
  • It's tough to quantify the ability to provide insights that have been desired for years but not possible - we continue to amaze our executives and product managers with the analysis we can provide.
Read full review
ScreenShots

Domo Screenshots

Screenshot of Screenshot of