Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.3 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.N/A
GoodData
Score 8.6 out of 10
N/A
GoodData powers modern BI for the modern data stack. It is a business intelligence platform that provides the creation, delivery, and automated management of analytics at any scale. GoodData experts help businesses build data strategies, create new products, and maximize their data ROI. At a high level, GoodData’s composable data and analytics platform provides self-service analytics, low-code/no-code interfaces, embeddable data visualization, and application integration. The platform…N/A
Pricing
BrightGaugeGoodData
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BrightGaugeGoodData
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
BrightGaugeGoodData
Top Pros
Top Cons
Features
BrightGaugeGoodData
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
7.5
9 Ratings
GoodData
7.3
28 Ratings
Pixel Perfect reports6.76 Ratings7.317 Ratings
Customizable dashboards9.29 Ratings7.428 Ratings
Report Formatting Templates6.68 Ratings7.124 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
7.0
9 Ratings
GoodData
7.7
28 Ratings
Drill-down analysis8.39 Ratings7.328 Ratings
Formatting capabilities6.59 Ratings6.928 Ratings
Integration with R or other statistical packages8.04 Ratings00 Ratings
Report sharing and collaboration5.38 Ratings7.627 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
8.2
9 Ratings
GoodData
-
Ratings
Publish to Web8.05 Ratings00 Ratings
Publish to PDF9.49 Ratings00 Ratings
Report Versioning7.06 Ratings00 Ratings
Report Delivery Scheduling8.49 Ratings00 Ratings
Delivery to Remote Servers8.12 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
8.6
9 Ratings
GoodData
6.5
27 Ratings
Pre-built visualization formats (heatmaps, scatter plots etc.)8.79 Ratings7.326 Ratings
Location Analytics / Geographic Visualization9.03 Ratings6.622 Ratings
Predictive Analytics8.04 Ratings5.517 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
9.1
9 Ratings
GoodData
7.4
28 Ratings
Multi-User Support (named login)9.59 Ratings7.528 Ratings
Role-Based Security Model9.58 Ratings7.126 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.39 Ratings7.327 Ratings
Single Sign-On (SSO)9.01 Ratings7.812 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
6.0
4 Ratings
GoodData
-
Ratings
Responsive Design for Web Access6.03 Ratings00 Ratings
Dashboard / Report / Visualization Interactivity on Mobile6.04 Ratings00 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.9
5 Ratings
GoodData
7.4
13 Ratings
REST API10.03 Ratings7.211 Ratings
Javascript API9.62 Ratings7.410 Ratings
iFrames6.01 Ratings7.810 Ratings
Java API6.01 Ratings00 Ratings
Themeable User Interface (UI)6.02 Ratings00 Ratings
Customizable Platform (Open Source)9.62 Ratings00 Ratings
User Ratings
BrightGaugeGoodData
Likelihood to Recommend
8.2
(9 ratings)
7.9
(55 ratings)
Likelihood to Renew
-
(0 ratings)
8.1
(14 ratings)
Usability
9.8
(2 ratings)
7.5
(34 ratings)
Availability
-
(0 ratings)
7.0
(2 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
10.0
(2 ratings)
8.5
(7 ratings)
In-Person Training
-
(0 ratings)
9.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(4 ratings)
Ease of integration
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
BrightGaugeGoodData
Likelihood to Recommend
ConnectWise
Any data-driven business that requires metrics and performance benchmarks, that need to drill into data for analysis, should use Bright Gauge. If you don't require data that can be displayed in a meaningful way, and that's not important to your business, then this product is probably not for you; otherwise, it's great.
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GoodData
GoodData is well suited when you have a lot of data sources and you need a single location where you can pipe the data into and then create insights/charts/analytics based on the data you've piped in there. It's also great if you want to customize how the datasets interact with each other and what that logical data model looks like. Super super intuitive there. I think it's not great for data presentation if your product is presenting data to your customers. For internal use, it's great
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Pros
ConnectWise
  • Near real-time data in dashboards is a game changer for decision making
  • Easy of setup of gauges, dashboards and reports makes the product versatile
  • Automated scheduled reporting increases visibility and reduces workload.
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GoodData
  • It's a good platform that has a flexible pricing plan which means that users can get hands-on service free at the start.
  • GoodData provides its users with excellent charts and drill-down analysis which makes complex large data sets so simplified and easy to understand and interpret.
  • For me it is so convenient because everything just gets saturated on a single page.
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Cons
ConnectWise
  • Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
  • It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
  • Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.
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GoodData
  • No option to visualise a pin on a map
  • Custom metrics and variables can be tricky to get right
  • Hard to gauge where you are in terms of workspace data limits
  • Adding and removing DB fields from models is not as intuitive as it could be
  • Data model loading logs can be quite dense and hard to read, esp. when new
  • Setting up models to correctly reference between DB tables takes practise
  • No option to limit the amount of data a model loads once the table is included
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Likelihood to Renew
ConnectWise
No answers on this topic
GoodData
Each client I have worked with and spoken too has renewed their GoodData subscription. I know of not one to date that has cancelled. The GoodData platform has a very high rate of renewal from the discussions I have had with their internal teams as well
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Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
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GoodData
After comparing over 20 solution, this is probably not the best in class but the feature set is very competitive. If budget is of no issue, solution like Looker is probably more popular and robust but if you do not want to spend every bit of your budget just for your BI tooling, most users would find GoodData reasonably good enough especially if you are on the SME level
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Reliability and Availability
ConnectWise
No answers on this topic
GoodData
We are approximately one month since go-live. There has been one short outage.
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Performance
ConnectWise
No answers on this topic
GoodData
Performance on refreshing metrics works well.
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Support Rating
ConnectWise
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
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GoodData
The fast and comprehensive responses we got from GoodData regarding the doubts we had experienced while starting to use the products and metrics were of great help in ensuring the metrics we were obtaining were accurate to what we wanted to know about our customers' experience and our product areas of opportunity.
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In-Person Training
ConnectWise
No answers on this topic
GoodData
Petr was a rock star - patient, knowledgeable, clear and easy to work with.
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Online Training
ConnectWise
No answers on this topic
GoodData
GoodData implementation team was professional and courteous
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Implementation Rating
ConnectWise
No answers on this topic
GoodData
Thorough, professional and on time.
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Alternatives Considered
ConnectWise
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
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GoodData
We chose gooddata compared to other products because gooddata is easier for ordinary people like me to use. Apart from being easy, gooddata also has many features which are more than enough to help my work and costs incurred by gooddata are lower than when I use other products. Thank you goodata for helping our work
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Return on Investment
ConnectWise
  • ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
  • Decrease workload and time in creation of reports has definitely created an ROI.
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GoodData
  • It has helped us drive down support ticket volume
  • Better data insights of support tickets helped identify key customer issues and channelize efforts accordingly
  • Detailed analysis of existing issue, helped identify product defects across the board thereby provide meaning insights to engineering teams to resolve product issues that were previously unknown to us
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