BrightGauge vs. GoodData

Any data-driven business that requires metrics and performance benchmarks, that need to drill into data for analysis, should use Bright Gauge. If you don't require data that can be displayed in a meaningful way, and that's not important to your business, then this product is probably not for you; otherwise, it's great.

GoodData is well suited when you have a lot of data sources and you need a single location where you can pipe the data into and then create insights/charts/analytics based on the data you've piped in there. It's also great if you want to customize how the datasets interact with each other and what that logical data model looks like. Super super intuitive there. I think it's not great for data presentation if your product is presenting data to your customers. For internal use, it's great

• Near real-time data in dashboards is a game changer for decision making
• Easy of setup of gauges, dashboards and reports makes the product versatile
• Automated scheduled reporting increases visibility and reduces workload.

• It's a good platform that has a flexible pricing plan which means that users can get hands-on service free at the start.
• GoodData provides its users with excellent charts and drill-down analysis which makes complex large data sets so simplified and easy to understand and interpret.
• For me it is so convenient because everything just gets saturated on a single page.

• Support quality has decreased since BrightGauge was acquired by Continuum then ConnectWise.
• It would be helpful to be able to change multiple similar gauges at one time, as opposed to individually.
• Reporting system could be improved. At the moment, I am not comfortable scheduling reports to be sent to customers.

• No option to visualise a pin on a map
• Custom metrics and variables can be tricky to get right
• Hard to gauge where you are in terms of workspace data limits
• Adding and removing DB fields from models is not as intuitive as it could be
• Data model loading logs can be quite dense and hard to read, esp. when new
• Setting up models to correctly reference between DB tables takes practise
• No option to limit the amount of data a model loads once the table is included

Each client I have worked with and spoken too has renewed their GoodData subscription. I know of not one to date that has cancelled. The GoodData platform has a very high rate of renewal from the discussions I have had with their internal teams as well

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

After comparing over 20 solution, this is probably not the best in class but the feature set is very competitive. If budget is of no issue, solution like Looker is probably more popular and robust but if you do not want to spend every bit of your budget just for your BI tooling, most users would find GoodData reasonably good enough especially if you are on the SME level

We are approximately one month since go-live. There has been one short outage.

Performance on refreshing metrics works well.

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

The fast and comprehensive responses we got from GoodData regarding the doubts we had experienced while starting to use the products and metrics were of great help in ensuring the metrics we were obtaining were accurate to what we wanted to know about our customers' experience and our product areas of opportunity.

Petr was a rock star - patient, knowledgeable, clear and easy to work with.

GoodData implementation team was professional and courteous

Thorough, professional and on time.

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

We chose gooddata compared to other products because gooddata is easier for ordinary people like me to use. Apart from being easy, gooddata also has many features which are more than enough to help my work and costs incurred by gooddata are lower than when I use other products. Thank you goodata for helping our work

• ROI can be difficult to measure specifically on a tool like this, but quicker, easier access to information is key.
• Decrease workload and time in creation of reports has definitely created an ROI.

• It has helped us drive down support ticket volume
• Better data insights of support tickets helped identify key customer issues and channelize efforts accordingly
• Detailed analysis of existing issue, helped identify product defects across the board thereby provide meaning insights to engineering teams to resolve product issues that were previously unknown to us