Likelihood to Recommend I think this tool is an absolute have to have for MSPs, especially those using
ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW
PSA 's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review We can easily recommend Google Charts to any company that needs a way to visually represent their data. Another great thing about Google Charts is that it is free to use and does not require any membership fees. Although it requires a skilled used to be able to use the charts, the results are great and can be beneficial to any company who is looking to make better decisions.
Read full review Pros Robust and flexible kinds of dashboards and gauges Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking Good ability to tie into critical data sources for our company's operations Read full review they're free with Google suite and they have backing in terms of powerful Google apps which can be plugged in to perform multiple actions like using Google sheets to import raw data into Google Charts they're the most simple app to use when it comes to creating charts and visual dashboards ease of customization ease of using custom APIs from developers side to help make any types of charts and dashboards you want Read full review Cons Modifying data sets to bring in custom fields requires an experienced SQL engineer Cost when bringing in lots of data sources can be prohibitive Limited ability to format gauges and reports Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST! Read full review I would like a couple more introductory videos or a live chat option for when you run into an issue. I think this is a Google-wide problem, not only linked to Google Charts. I have run into some issues with the Dynamic Data but also admittedly could potentially dive in deeper and investigate. It would be great if Google Charts made it possible to integrate Google Chat into the platform. Read full review Likelihood to Renew Google Charts is a good product. It's widely supported with deep documentation and a large community. But for me, it wasn't customizable enough. When we started with simple charts, it was great, but as we got deeper and more complex, our needs outgrew the library. If I was going forward, I would choose a more barebones library with more freedom and extensibility.
Read full review Usability Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review Google Charts is about as easy to use as the rest of their applications. The UI is very well thought out, allowing you to add what you need, and customize it to your exact liking. The default theme is actually really nice, which helps as most of the time, customizing is not needed.
Read full review Reliability and Availability Google charts is always available and provides fast output.
Read full review Performance Connectivity is occasionally very slow.
Read full review Support Rating We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
Read full review As a free tool with massively powerful, infinitely customisable charts that can be dynamically updated - Google Charts is my favourite data visualisation tool. However, my hatred of JavaScript does jade my view on it. This is the price of the tool though, and I'm glad it's available for me.
Read full review Online Training The online training was solely done through self training on google's guide to charts.
Read full review Implementation Rating Easy to implement
Read full review Alternatives Considered We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
Read full review Google Charts stacks up better since it is free and does not have the constant pressure for cost overruns, add-ons, annual maintenance and implementation services. The speed of using Google Charts is quick, saving users potentially weeks in getting up and going. For the readers of websites with limited resources, the application shows up nicely is look and feel with charts. Great way of showing data visually.
Read full review Scalability Google Charts is essential for quick, easy, reporting. There are opportunities for advanced features.
Read full review Return on Investment Faster compilation of Business Review material For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup. From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed. Read full review teams were easily able to create charts and find out progress on our learning courses and thus take actionable insights to their managers, professors students could also know their progress on various courses from one single view, same for instructors in terms of imparting education sales team could learn which kind of courses sold more to focus more on those areas Read full review ScreenShots