BrightGauge vs. Infor Birst

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.9 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.N/A
Infor Birst
Score 3.7 out of 10
N/A
Infor Birst offers multi-tenant cloud BI for deployment in a public or private cloud, or on-premises. It provides an in-memory columnar data store and a BI layer comprising a reporting engine, predictive analytics tools, mobile native apps, dashboards, discovery tools, and an open client interface.
$30,000
Per 20 Users Per Year
Pricing
BrightGaugeInfor Birst
Editions & Modules
No answers on this topic
Basic License
$30,000
Per 20 Users Per Year
Offerings
Pricing Offerings
BrightGaugeInfor Birst
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BrightGaugeInfor Birst
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
7.9
9 Ratings
4% below category average
Infor Birst
7.4
77 Ratings
10% below category average
Pixel Perfect reports6.85 Ratings7.068 Ratings
Customizable dashboards9.09 Ratings8.077 Ratings
Report Formatting Templates8.08 Ratings7.159 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
8.2
9 Ratings
1% above category average
Infor Birst
7.0
78 Ratings
15% below category average
Drill-down analysis9.09 Ratings8.078 Ratings
Formatting capabilities7.09 Ratings7.077 Ratings
Integration with R or other statistical packages8.04 Ratings6.127 Ratings
Report sharing and collaboration9.08 Ratings7.068 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
8.0
9 Ratings
4% below category average
Infor Birst
8.0
75 Ratings
4% below category average
Publish to Web9.05 Ratings8.052 Ratings
Publish to PDF8.09 Ratings8.067 Ratings
Report Versioning7.05 Ratings7.28 Ratings
Report Delivery Scheduling8.09 Ratings9.066 Ratings
Delivery to Remote Servers8.12 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
8.6
8 Ratings
6% above category average
Infor Birst
6.9
72 Ratings
16% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.88 Ratings8.072 Ratings
Location Analytics / Geographic Visualization9.03 Ratings7.058 Ratings
Predictive Analytics8.04 Ratings5.833 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
7.7
9 Ratings
11% below category average
Infor Birst
8.3
72 Ratings
4% below category average
Multi-User Support (named login)8.09 Ratings9.070 Ratings
Role-Based Security Model5.08 Ratings8.068 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.68 Ratings8.069 Ratings
Single Sign-On (SSO)9.01 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
8.9
3 Ratings
11% above category average
Infor Birst
5.0
54 Ratings
46% below category average
Responsive Design for Web Access9.02 Ratings7.052 Ratings
Dashboard / Report / Visualization Interactivity on Mobile8.73 Ratings3.042 Ratings
Mobile Application00 Ratings3.034 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.7
4 Ratings
3% below category average
Infor Birst
-
Ratings
REST API10.03 Ratings00 Ratings
Javascript API9.62 Ratings00 Ratings
iFrames6.01 Ratings00 Ratings
Java API6.01 Ratings00 Ratings
Themeable User Interface (UI)5.01 Ratings00 Ratings
Customizable Platform (Open Source)9.62 Ratings00 Ratings
Best Alternatives
BrightGaugeInfor Birst
Small Businesses
Cyfe
Cyfe
Score 8.3 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrightGaugeInfor Birst
Likelihood to Recommend
9.0
(9 ratings)
8.0
(96 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(35 ratings)
Usability
9.8
(2 ratings)
9.0
(12 ratings)
Availability
-
(0 ratings)
4.1
(6 ratings)
Performance
-
(0 ratings)
7.5
(6 ratings)
Support Rating
10.0
(2 ratings)
6.0
(19 ratings)
In-Person Training
-
(0 ratings)
9.1
(4 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
-
(0 ratings)
5.3
(6 ratings)
Configurability
-
(0 ratings)
7.0
(2 ratings)
Ease of integration
-
(0 ratings)
5.0
(2 ratings)
Product Scalability
-
(0 ratings)
6.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
5.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
BrightGaugeInfor Birst
Likelihood to Recommend
ConnectWise
I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
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Infor
Birst is well suited for an organization looking for a cloud-hosted analytics solution that is contained within one package. It is able to connect to a very wide variety of different data sources, and has options for either light or involved ETL procedures, depending on the users experience with preparing data. As with any BI project, it would not be suitable for an organization where there is no dedicated team to maintain and manage the project.
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Pros
ConnectWise
  • Robust and flexible kinds of dashboards and gauges
  • Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
  • Good ability to tie into critical data sources for our company's operations
Read full review
Infor
  • Birst is an platform that provides connectors to some of the applications we use, but also allows us to bring in data from disparate systems to perform ETL and integrate all of the data for analyses. It makes no assumptions about your data, which is good for us, as we have a lot of customizations to many of our systems.
  • Birst is making inroads towards a more modern UI.
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Cons
ConnectWise
  • Modifying data sets to bring in custom fields requires an experienced SQL engineer
  • Cost when bringing in lots of data sources can be prohibitive
  • Limited ability to format gauges and reports
  • Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
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Infor
  • Birst prices are fairly expensive. License plus cost of users can add up pretty quickly
  • Depending on the size of data, rendering of reports can take a little bit. Need faster processing of data
  • Takes a little time to understand how to build reports, not the most intuitive UI
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Likelihood to Renew
ConnectWise
No answers on this topic
Infor
We have been able to overcome any of the drawbacks we've found with Birst easily and it has fulfilled almost all of our analytic needs to date. Having seen their roadmap it would be highly unlikely we would move away from this platform any time soon. You simply can't beat the functionality that Birst provides for the price and the things I see coming out of the company solidify that our decision to choose Birst was the best possible choice. We have never regretted the decision.
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Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
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Infor
I would like to see additional usability put into the ETL scripting. Recently, Birst added a nice function reference inline to formula creation which has kept me from having to return to documentation so much. The same in ETL would be very beneficial. The interface problems related to the Flex framework are being addressed in a rewrite to HTML 5, but for now they are still a hindrance to a higher usability rating.
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Reliability and Availability
ConnectWise
No answers on this topic
Infor
We frequently experience -103 errors due to us using the Live Connect functionality, which does not seem to handle even minor interruptions in connectivity, and treats all future connection attempts or data requests as errors, even if the issue does not exist any longer
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Performance
ConnectWise
No answers on this topic
Infor
Everything runs very fast and smoothly. The only process that I wish was faster would be processing the data after uploading new data or making changes to the existing data model. It can take 15-20 minutes (roughly) to upload and process new data once you start getting into 10's of millions of rows. Given my experience with how long it takes me to pull the same data using SQL Server Management Studio, I don't think Birst is unreasonably slow - but for me to give a higher rating, I would want it to be unreasonably fast
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Support Rating
ConnectWise
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
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Infor
When we have an issue that is stopping our business from proceeding, I want answers sooner than later. While Birst does have a published response time for each case level, we always wish it could be quicker. What response improvement could there be with a larger support team? In response to first question: Blackhole of issues - Birst needs to improve upon closing issues that resolution was dependent upon code fixes or enhancements, perhaps someone to add a comment on all case tickets at least every 60 days. Escalation - I always have the ability to electronically or via phone escalate a ticket. I also have my Customer Success Manager through whom I can escalate topics.
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In-Person Training
ConnectWise
No answers on this topic
Infor
I have attended two different training sessions. The first one was my initial training on the system. It was well paced, clear and concise. If there were questions that were not able to be answered by the instructor, he took down the question and actually followed up and provided us a response quickly. The second session was specific to the dashboard and report design components. This training was very good though there were some attendants who had little or no experience and their questions slowed the class.
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Online Training
ConnectWise
No answers on this topic
Infor
Although I found the online resources helpful, a lack of appropriate examples for certain tasks key to report creation and advanced modeling make the online training/documentation less than perfect. For an inexperienced BI professional, the online training would not enable a streamlined launch of the product.
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Implementation Rating
ConnectWise
No answers on this topic
Infor
Have clean data! Birst flexibility allows - Start small, then introduce functionality and complexity along the way. If you try to present all the functionality [bells and whistles] and wow them, but bad data is uncovered, the end user blames the new application and turns away.
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Alternatives Considered
ConnectWise
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
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Infor
During the vetting process, we looked at 14 different products (one of them internal) to see if they would fit our needs and whittled it down to this one over a three month period. We did not contact sales for all of them (sales sites were enough to rule out some), but did have a lot of demos with a significant portion of them and reviewed several of the major industry studies as well. We had representatives of both user interests/design and the technical backend on the evaluation process.
The major features we were looking for a product that we could embed inside our own SaaS application, connect to a sharded Postgres database, had multitenancy and allowed for customer generated reports/ self-reporting. Some of the minor "nice to have" features we were looking at was scheduled reports, especially if we could plug it into our own scheduling system (for CAN-SPAM compliance), internationalization, and support.
In the evaluation, Birst hit all of the must-haves and enough of the nice to haves that they made it down to our final two and the trial was the clincher to make it our final choice.
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Scalability
ConnectWise
No answers on this topic
Infor
we can see that loading a lot of data can cause a noticable slow down in performance. Birst support indicated that they don't really consider anything less than 30 seconds to be an issue, but that is not the case for our customers, so we have had to change some of implementation to address this
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Return on Investment
ConnectWise
  • Faster compilation of Business Review material
  • For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
  • From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.
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Infor
  • Being a manufacturing company we tend to lag behind technologically. But having all the data for different ERP systems in one place has been an eye opener for the executives. It has lessened the need to convert some legacy ERP systems.
  • Having such a simple reporting tool is a great asset to some of our sites that have traditionally had trouble gathering data from AS400 systems.
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ScreenShots

Infor Birst Screenshots

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