BrightGauge vs. Jama Analyze (Discontinued)

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

The integration with JIRA is quite a handy tool to have. It allows for team progress to be easily tracked and visualized using the software while key metrics are brought to the forefront through the software's business intelligence. It makes presenting data and milestones achieved to non-technical management quite simple and can be extremely useful.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• This allows us to keep track of our team's work by integrating with our product boards on JIRA.
• It allows us to create visualized reports for our team's progress.
• It allows us to gain insights about things that are going well in our product pipeline as well as potential areas of concern based on the data that is collected.

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• The service tends to be slow at times and working offline can be a pain.
• It has a bit of a learning curve when you start out.
• The price is quite high for the features it offers.

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

Jama Analyze, as well as Asana, connect with JIRA to visualize milestone tracking and team progress. While Asana is cheaper, Jama Analyze provides better reports and visual data. Google Data Studio, through a bit of tinkering from your software development team, can achieve similar results, however, the charts and graphs leave a bit to be desired in terms of design. In all, Jama Analyze is great if you have few users and don't need to go for the licensing option. Otherwise, there are definitely cheaper options available but you may have to sacrifice on performance and look-and-feel.

Incentivized

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized