BrightGauge vs. Qlik Sense

I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business

Incentivized

Qlik Sense is a program whose purpose is to greatly improve all your operations and use of all data in an organic way. The mission will always be to increase the economic and commercial processes of the company in a short time. I recommended it for its high technology, which was Created for this area, the results are successful. We have noticed how it has increased relationships with our clients thanks to the credibility and security that we provide.

Incentivized

• Robust and flexible kinds of dashboards and gauges
• Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
• Good ability to tie into critical data sources for our company's operations

Incentivized

• Flexibility in data recording, from the app, as well as in handling them. Allowing you to view reports quickly and effectively.
• Easy to generate dynamic graphics according to our needs.
• It is very easy to use, intuitive, so it does not generate costs in the learning process compared to the tool with collaborators

Incentivized

• Modifying data sets to bring in custom fields requires an experienced SQL engineer
• Cost when bringing in lots of data sources can be prohibitive
• Limited ability to format gauges and reports
• Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!

Incentivized

• Scalability is RAM limited, all data is associative and in-memory so server's RAM is directly proportional to performance
• Limitation on advanced analytics capabilities in the form of R integration to perform complex statistical and analytical calculations
• Can have more intuitive interface

Incentivized

Qlik Sense is a constantly improving it's software and working with its' users to make it better. They are great at keeping their users informed of progress and care about delivering a quality product

Incentivized

Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.

Incentivized

Standard user interface and powerful analytic functions is GREAT. As technical person working in the background there are more things to do to make this a completely great tool. Some functions that should be standard requires consult scripting and hours. Now we are using it quite advanced and with many servers and in combination with QlikView. So overall I love the tool. But it could be better and user friendly and powerful in the background

Incentivized

We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.

Incentivized

Not only can you ask the support team for help, but you can also ask the community. Also with the community there is a vast amount of problems that have already been solved. The problem you are encountering has a likely chance of already being discussed and even solved in the community section saving you time from reaching out.

Incentivized

The instructor was very knowledgeable.

Incentivized

The online instructor was very knowledgeable.

Incentivized

Hire Qlik consultants. It's better done by them or with their aid.

Incentivized

We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.

Incentivized

The customization of the platform opens up plenty of other options depending on the use cases. The API layer is incredibly rich and makes integration of Qlik based visualization into web pages a simple and effective pattern. It's been very easy to use with a great community made up of professionals. Qlik Sense has introduces artificial Intelligence into my data visualization and reporting activity.

• Faster compilation of Business Review material
• For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
• From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.

Incentivized

• Once an app is published and running good, we can quickly see the time we save to analyze data.
• It's hard sometimes to realize the money we save by using this system.
• People start understanding the power of data and asking more questions.

Incentivized