BrightGauge vs. Sisense

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.9 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.
$325
per month
Sisense
Score 8.0 out of 10
N/A
Sisense is a BI software and analytics platform. With what the vendor calls their In-Chip™ and Single Stack™ technologies, users have access to a comprehensive tool to analyze and visualize large, disparate data sets without IT resources.N/A
Pricing
BrightGaugeSisense
Editions & Modules
Standard
$325
per month
Enterprise
$449
per month
Enterprise+
$635
per month
No answers on this topic
Offerings
Pricing Offerings
BrightGaugeSisense
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$499 one-time feeNo setup fee
Additional DetailsSet up fee is waived for Enterprise+ customers. A discount is offered for annual billing.Must contact sales team for pricing.
More Pricing Information
Community Pulse
BrightGaugeSisense
Features
BrightGaugeSisense
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
8.1
14 Ratings
1% below category average
Sisense
9.7
47 Ratings
17% above category average
Pixel Perfect reports8.210 Ratings10.037 Ratings
Customizable dashboards8.814 Ratings10.047 Ratings
Report Formatting Templates7.313 Ratings9.033 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
7.7
14 Ratings
4% below category average
Sisense
8.8
47 Ratings
9% above category average
Drill-down analysis8.514 Ratings10.047 Ratings
Formatting capabilities8.313 Ratings9.047 Ratings
Integration with R or other statistical packages4.77 Ratings9.027 Ratings
Report sharing and collaboration9.213 Ratings7.33 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
7.9
14 Ratings
5% below category average
Sisense
10.0
46 Ratings
19% above category average
Publish to Web9.410 Ratings10.036 Ratings
Publish to PDF7.514 Ratings10.046 Ratings
Report Versioning5.07 Ratings10.024 Ratings
Report Delivery Scheduling9.114 Ratings10.039 Ratings
Delivery to Remote Servers8.54 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
5.9
12 Ratings
30% below category average
Sisense
9.5
45 Ratings
18% above category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.012 Ratings10.045 Ratings
Location Analytics / Geographic Visualization7.06 Ratings9.042 Ratings
Predictive Analytics6.06 Ratings9.029 Ratings
Pattern Recognition and Data Mining2.52 Ratings10.01 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
8.6
14 Ratings
1% above category average
Sisense
10.0
45 Ratings
16% above category average
Multi-User Support (named login)9.414 Ratings10.045 Ratings
Role-Based Security Model8.813 Ratings10.044 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.213 Ratings10.045 Ratings
Report-Level Access Control8.34 Ratings10.01 Ratings
Single Sign-On (SSO)8.35 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
6.8
7 Ratings
14% below category average
Sisense
9.7
40 Ratings
21% above category average
Responsive Design for Web Access8.56 Ratings10.040 Ratings
Mobile Application6.01 Ratings10.025 Ratings
Dashboard / Report / Visualization Interactivity on Mobile6.06 Ratings10.034 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.4
8 Ratings
4% below category average
Sisense
-
Ratings
REST API8.36 Ratings00 Ratings
Javascript API9.62 Ratings00 Ratings
iFrames10.02 Ratings00 Ratings
Java API6.01 Ratings00 Ratings
Themeable User Interface (UI)3.53 Ratings00 Ratings
Customizable Platform (Open Source)7.03 Ratings00 Ratings
Best Alternatives
BrightGaugeSisense
Small Businesses
Yellowfin
Yellowfin
Score 8.8 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
Reveal
Reveal
Score 10.0 out of 10
Reveal
Reveal
Score 10.0 out of 10
Enterprises
Kyvos Insights
Kyvos Insights
Score 9.5 out of 10
Kyvos Insights
Kyvos Insights
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrightGaugeSisense
Likelihood to Recommend
9.2
(14 ratings)
10.0
(58 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(14 ratings)
Usability
8.4
(7 ratings)
10.0
(6 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Performance
-
(0 ratings)
8.2
(1 ratings)
Support Rating
10.0
(2 ratings)
9.0
(6 ratings)
In-Person Training
-
(0 ratings)
7.3
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
7.1
(3 ratings)
Configurability
-
(0 ratings)
8.2
(1 ratings)
Ease of integration
-
(0 ratings)
8.2
(1 ratings)
Product Scalability
-
(0 ratings)
8.2
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
BrightGaugeSisense
Likelihood to Recommend
ConnectWise
BrightGauge lets us know when we have critical issues that need solving. A massive influx of tickets all at the same time triggers an investigation. Usually, it is tied to a server going down, which we can address. It would not be helpful for a small MSP or IT department with just a few daily tickets. The stats are better used to track a large amount of clients.
Read full review
Sisense Ltd
I believe Sisense is perfectly suited for any organization of any size that have access to the proper resources, as the tool is very expensive. The data connectors come in all shapes and sizes out of the box, which allows a great deal of data control within the ElastiCubes. Additionally, while the platform only runs on Windows platforms, the web application can be accessed on any client: mobile, Apple, Windows, etc. This allows a much more flexible user experience, resulting in data and dashboards reaching further than any other tool.
Read full review
Pros
ConnectWise
  • SQL queries can be presented in many different ways to illustrate the data. They can be used in lists, graphs, meter, etc.
  • The datasets frequency of updates can be customized to from 5 minutes to annually. It's very granular in this respect.
  • It allows dashboards to be shared outside your organization with clients, partners, and vendors to maximize collaboration and reporting.
Read full review
Sisense Ltd
  • Customization - lots of supported and community plugins available. Users can also adjust the look and feel through JavaScript.
  • Innovation - Sisense is continuing to push the envelope by developing new features through Sisense Labs.
  • Customer support - the commitment to excellent customer service and ensuring organizations get the most out of their investment.
Read full review
Cons
ConnectWise
  • Annual or more than annualized data is desperately needed for MSPs to show trends, current limitation is previous 240 days for ConnectWise tickets
  • Alerts when datasets do not sync properly, I have to rely on my team to notice vs get an automated alert from BrightGauge
  • Small thing, but it would be nice to have more options on the report scheduler to enable a start date. If you wish to do it quarterly, you have to start the schedule exactly 3 months from the next run.
Read full review
Sisense Ltd
  • The usability of the application on mobile devices needs some improvement, especially navigation and filtering.
  • Dashboards that are created by multiple users can be a bit of a hassle to share by Admins.
  • If you need to embed dashboards into your website, you are require to buy a license separate from the user and platform license. This is a norm on most BI visualization tools, but Sisense can seem a bit on the high side, cost-wide.
Read full review
Likelihood to Renew
ConnectWise
No answers on this topic
Sisense Ltd
I think the business and myself as a user has come to rely on SiSense as a dashboarding and quick ad-hoc reporting tool. I am hoping to integrate SiSense dashboards into more parts of the business in the future. We have reduced our report turn-around time for the most part from hours/days to minutes and in some cases almost the speed of thought. Reports are also easier on the eye and more easily distributed. I would also like to say that the support and professionalism from the SiSense team has been excellent.
Read full review
Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
Read full review
Sisense Ltd
New V5 is ground floor of an exciting collection of possibilities. Weekly Sisense developers come up with new functionality that they share with us in their forums. The move to HTML5 has been pleasing in that widgets auto size themselves into appropriate forms in the board but everyone of them can be popped out to full page size to be looked at in more detail
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Reliability and Availability
ConnectWise
No answers on this topic
Sisense Ltd
There are very few situations when there is unexpected downtime. Mostly during development, new dashboard implementation and during upgrades. other then that there were very few crashes.
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Performance
ConnectWise
No answers on this topic
Sisense Ltd
SiSense is usually performing better then other solutions even if going for complex reports/dashboards(of course within reasonable frames). I haven't noticed any bad influence on other systems, usually if something happens it stays within SiSense.
Read full review
Support Rating
ConnectWise
Anytime I have reached out to the BrightGauge support team they have been quick, responsive, and solved my issue. They go out of their way to be helpful!
Read full review
Sisense Ltd
SiSense's support ninjas are very knowledgeable and are exceptionally responsive. So far, all of the issues we ran into were resolved within minimum time. My sense of dealing with the support staff at SiSense is that they are very focused on not just answering your immediate question, but also to delve into the cause of the matter.
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In-Person Training
ConnectWise
No answers on this topic
Sisense Ltd
Easy and free training that allowed us quickly understand basics in SiSense and start using them. More advanced features requires some browsing through SiSense forums, but there is always support to help, and SiSense support is one of the best whith which I worked so far.
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Online Training
ConnectWise
No answers on this topic
Sisense Ltd
Many examples, videos and scenarios which you try on your own right away. This combined with in-person training gives you enough to utilize most of SiSense's power.
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Implementation Rating
ConnectWise
No answers on this topic
Sisense Ltd
Remember to migrate the plugins. The documentation however is pretty straight forward.
Read full review
Alternatives Considered
ConnectWise
I'm not aware of any other competitors to Bright Gauge that we selected. They seem to be very close to managed IT service providers and have been great at tailoring their support to the PSAs like ConnectWise, AutoTask, etc. I can see Bright Gauge getting more and more popular as time goes by
Read full review
Sisense Ltd
1) Easy to use, really, there is nothing too much to say. The set up is easy and not confusing. You can use it internally or externally.
2) Customer Service, having spoken to various product reps from similar industry. Sisense rep provides you with the best support to get started, and it is really appreciated.
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Scalability
ConnectWise
No answers on this topic
Sisense Ltd
Product is quite easily scalable. The whole installation can be easily moved to stronger machine if needed.
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Return on Investment
ConnectWise
  • We were purchased by a large PE firm because we could easily show CSAT ratings.
  • The easily trackable stats are suitable for the C-Suite to see which division is the most profitable.
  • We won 60,000 MRR by displaying to potential customers how we track important issues with the gauges.
Read full review
Sisense Ltd
  • Report development time is reduced from 2~3 days to 2~3 hours.
  • Report querying time is improved from 0.5~10 mins to 2~30 seconds.
  • A 2-staff team delivers 10 times the BI output that we did on the old system.
  • We were able to deliver BI and data analysis for all business functions instead of a very limited group of users
Read full review
ScreenShots