Brightflag vs. Thomson Reuters Firm Central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Brightflag
Score 10.0 out of 10
N/A
Brightflag, with offices in New York, Ireland, and Australia, offers their flagship legal billing application, emphasizing spend management and advanced analytics.N/A
Firm Central
Score 5.0 out of 10
N/A
Thomson Reuters offers Firm Central, a law practice management, time management platform, and legal billing solution touting integration with Westlaw.N/A
Pricing
BrightflagThomson Reuters Firm Central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BrightflagFirm Central
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BrightflagThomson Reuters Firm Central
Top Pros
Top Cons

No answers on this topic

User Ratings
BrightflagThomson Reuters Firm Central
Likelihood to Recommend
10.0
(1 ratings)
5.0
(2 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
5.0
(2 ratings)
User Testimonials
BrightflagThomson Reuters Firm Central
Likelihood to Recommend
Brightflag
I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.
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Thomson Reuters
ease of use is a plus but client secure portal alerts need to be made more clearly so that communication flows both ways without delay
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Pros
Brightflag
  • Easy interface
  • Amazing customer service
  • Measurable impact on bottom line
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Thomson Reuters
  • Time tracking.
  • Billing.
  • Easy access to Westlaw.
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Cons
Brightflag
  • More bespoke flags
  • More benchmarking data
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Thomson Reuters
  • ease of portal access
  • form bank being easier to modify
  • integrations with other programs
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Usability
Brightflag
Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.
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Thomson Reuters
No answers on this topic
Support Rating
Brightflag
Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
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Thomson Reuters
I have not had to use support
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Alternatives Considered
Brightflag
No answers on this topic
Thomson Reuters
we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well
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Return on Investment
Brightflag
  • ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
  • Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.
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Thomson Reuters
  • Tracking time was positive.
  • Cost us money to switch document management systems.
  • Loss of time/work product with document management functions.
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