Brightflag vs. Thomson Reuters Firm Central

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.

Incentivized

ease of use is a plus but client secure portal alerts need to be made more clearly so that communication flows both ways without delay

Incentivized

• Easy interface
• Amazing customer service
• Measurable impact on bottom line

Incentivized

• Time tracking.
• Billing.
• Easy access to Westlaw.

Incentivized

• More bespoke flags
• More benchmarking data

Incentivized

• ease of portal access
• form bank being easier to modify
• integrations with other programs

Incentivized

Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.

Incentivized

Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.

Incentivized

I have not had to use support

Incentivized

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well

Incentivized

• ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
• Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.

Incentivized

• Tracking time was positive.
• Cost us money to switch document management systems.
• Loss of time/work product with document management functions.

Incentivized