What users are saying about
1 Rating
2 Ratings
1 Rating
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Score 10 out of 100
2 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

Brightflag

I already recommend Brightflag to anyone and everyone who processes invoices. There is a lot of information and data that comes on these invoices, and having a system that streamlines the information in one place has been extremely useful for a department that is a cost center and needs a quick way to justify every spend.
Anonymous | TrustRadius Reviewer

Firm Central

ease of use is a plus but client secure portal alerts need to be made more clearly so that communication flows both ways without delay
MELISSA BATTLE | TrustRadius Reviewer

Pros

Brightflag

  • Easy interface
  • Amazing customer service
  • Measurable impact on bottom line
Anonymous | TrustRadius Reviewer

Firm Central

  • Time tracking.
  • Billing.
  • Easy access to Westlaw.
Anonymous | TrustRadius Reviewer

Cons

Brightflag

  • More bespoke flags
  • More benchmarking data
Anonymous | TrustRadius Reviewer

Firm Central

  • ease of portal access
  • form bank being easier to modify
  • integrations with other programs
MELISSA BATTLE | TrustRadius Reviewer

Usability

Brightflag

Brightflag 10.0
Based on 1 answer
Super easy to set up and use. The interface is intuitive, but it's worth spending some time getting used to seeing where the different "file cabinets" are located. I recommend having one person dedicated to the day-to-day management of the platform (separate from the reviewers and approvers), someone who just manages to upload the invoices, setting up new vendors, liaising with BF Support, but cross-training everyone who uses it on the broad functions.
Anonymous | TrustRadius Reviewer

Firm Central

No score
No answers yet
No answers on this topic

Support Rating

Brightflag

Brightflag 10.0
Based on 1 answer
Customer support is spectacular. Probably the single best quality of this product. They are quick to respond, quick to troubleshoot, and quick to offer suggestions on workarounds for things that might still be in the works (or unique to us). That level of agility and can-do attitude is what I needed in a partner like this.
Anonymous | TrustRadius Reviewer

Firm Central

Firm Central 5.0
Based on 2 answers
I have not had to use support
Anonymous | TrustRadius Reviewer

Alternatives Considered

Brightflag

No answers on this topic

Firm Central

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well
MELISSA BATTLE | TrustRadius Reviewer

Return on Investment

Brightflag

  • ROI has been superb: saw a 30% drop in legal spend (based on invoice amount) due to catching items that shouldn't have been charged or charges that exceeded agreed-upon caps.
  • Being able to add prior years' invoices to the system has been incredible since it allows for internal benchmarking and YoY comparison reporting.
Anonymous | TrustRadius Reviewer

Firm Central

  • Tracking time was positive.
  • Cost us money to switch document management systems.
  • Loss of time/work product with document management functions.
Anonymous | TrustRadius Reviewer

Pricing Details

Brightflag

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Firm Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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