What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
212 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Zenefits

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
212 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.3 out of 100

Likelihood to Recommend

BrightHR

BrightHR is great at showing who is on holiday, who is in the office or working from home; which team and who reports to who. It is great at setting up new employees and it is very intuitive with setting the new employees up.You can add all HR documents to individual employee folders and you can give permission to those employees to view documents or you can turn that off. You can set reminders for reviews and PDRs as well as you receive reminders from Bright HR letting you know if the information is missing; for if someone needs holiday/TOIL approval.I find the fact that documents cannot be viewed in the application frustrating as sometimes I do not want to download the document to my laptop.
Ella Malin | TrustRadius Reviewer

Zenefits

I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
Lauren Noack | TrustRadius Reviewer

Feature Rating Comparison

Leave and Attendance Management

BrightHR
8.0
Zenefits
6.3
Approval workflow
BrightHR
8.0
Zenefits
7.0
Balance details
BrightHR
8.0
Zenefits
6.6
Annual carry-forward and encashment
BrightHR
Zenefits
5.4

Employee Self Service

BrightHR
8.2
Zenefits
7.5
Update personal information
BrightHR
8.0
Zenefits
8.1
View company policy documentation
BrightHR
8.5
Zenefits
7.5
View and generate pay and benefit information
BrightHR
Zenefits
8.0
Employee recognition
BrightHR
Zenefits
6.5
View job history
BrightHR
Zenefits
7.5

Human Resource Management

BrightHR
Zenefits
6.6
Employee demographic data
BrightHR
Zenefits
6.3
Employment history
BrightHR
Zenefits
6.1
Job profiles and administration
BrightHR
Zenefits
6.1
Workflow for transfers, promotions, pay raises, etc.
BrightHR
Zenefits
7.1
Organizational charting
BrightHR
Zenefits
7.1
Organization and location management
BrightHR
Zenefits
7.1
Compliance data (COBRA, OSHA, etc.)
BrightHR
Zenefits
6.6

Payroll Management

BrightHR
Zenefits
5.7
Pay calculation
BrightHR
Zenefits
5.9
Support for external payroll vendors
BrightHR
Zenefits
5.1
Off-cycle/On-Demand payment
BrightHR
Zenefits
5.1
Benefit plan administration
BrightHR
Zenefits
5.6
Direct deposit files
BrightHR
Zenefits
7.0
Salary revision and increment management
BrightHR
Zenefits
5.9
Reimbursement management
BrightHR
Zenefits
4.9

Asset Management

BrightHR
Zenefits
7.4
Tracking of all physical assets
BrightHR
Zenefits
7.4

HR Reporting

BrightHR
Zenefits
6.7
Report builder
BrightHR
Zenefits
6.7
Pre-built reports
BrightHR
Zenefits
6.8
Ability to combine HR data with external data
BrightHR
Zenefits
6.6

Onboarding

BrightHR
Zenefits
6.7
New hire portal
BrightHR
Zenefits
7.3
Manager tracking tools
BrightHR
Zenefits
6.0

Performance and Goals

BrightHR
Zenefits
6.5
Corporate goal setting
BrightHR
Zenefits
6.5
Individual goal setting
BrightHR
Zenefits
6.5
Line-of sight-visibility
BrightHR
Zenefits
6.4
Performance tracking
BrightHR
Zenefits
6.5

Performance Management

BrightHR
Zenefits
6.2
Performance plans
BrightHR
Zenefits
5.8
Performance improvement plans
BrightHR
Zenefits
5.8
Review status tracking
BrightHR
Zenefits
7.2
Review reminders
BrightHR
Zenefits
6.1
Multiple review frequency
BrightHR
Zenefits
5.9

Succession Planning

BrightHR
Zenefits
7.8
Create succession plans/pools
BrightHR
Zenefits
7.8
Candidate ranking
BrightHR
Zenefits
7.7
Candidate search
BrightHR
Zenefits
7.6
Candidate development
BrightHR
Zenefits
8.1

Recruiting / ATS

BrightHR
Zenefits
7.6
Job Requisition Management
BrightHR
Zenefits
7.7
Company Website Posting
BrightHR
Zenefits
7.4
Publish to Social Media
BrightHR
Zenefits
7.4
Job Search Site Posting
BrightHR
Zenefits
7.6
Duplicate Candidate Prevention
BrightHR
Zenefits
7.6
Applicant Tracking
BrightHR
Zenefits
7.5
Notifications and Alerts
BrightHR
Zenefits
8.1

Pros

BrightHR

  • Holiday management
  • HR storage
  • Absence reporting
  • Track vacation
Ella Malin | TrustRadius Reviewer

Zenefits

  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
Christian Slack | TrustRadius Reviewer

Cons

BrightHR

  • none that I can think of
Barbara Boyle | TrustRadius Reviewer

Zenefits

  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.2
Based on 11 answers
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
Anonymous | TrustRadius Reviewer

Usability

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 32 answers
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
Anonymous | TrustRadius Reviewer

Reliability and Availability

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.1
Based on 4 answers
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
Anonymous | TrustRadius Reviewer

Performance

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.2
Based on 4 answers
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
Anonymous | TrustRadius Reviewer

Support Rating

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 7.5
Based on 49 answers
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
Erin Leonard | TrustRadius Reviewer

In-Person Training

BrightHR

No answers on this topic

Zenefits

Can't really say just because I would not know.
Lily Limas | TrustRadius Reviewer

Online Training

BrightHR

No answers on this topic

Zenefits

It went through successfully.
Lily Limas | TrustRadius Reviewer

Implementation Rating

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 9.1
Based on 4 answers
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
Anonymous | TrustRadius Reviewer

Alternatives Considered

BrightHR

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office.Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.
Ella Malin | TrustRadius Reviewer

Zenefits

Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
Anonymous | TrustRadius Reviewer

Scalability

BrightHR

No score
No answers yet
No answers on this topic

Zenefits

Zenefits 8.9
Based on 4 answers
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
Anonymous | TrustRadius Reviewer

Return on Investment

BrightHR

  • Saved admin time in filing and then searching for documents.
  • Saved admin time in chasing for managers' approvals for holiday requests.
  • Saved admin time in chasing managers/employees to update their profiles.
Ella Malin | TrustRadius Reviewer

Zenefits

  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
Brittany Martin, PHRca | TrustRadius Reviewer

Screenshots

Pricing Details

BrightHR

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BrightHR Editions & Modules

Additional Pricing Details
Prices start at £3.00 (per employee/per month)

Zenefits

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
$8

Zenefits Editions & Modules

Edition
Essentials$81
Growth$141
Zen$211
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

BrightHR
8.5
Zenefits
5.4

Likelihood to Renew

BrightHR
Zenefits
8.2

Usability

BrightHR
Zenefits
8.9

Reliability and Availability

BrightHR
Zenefits
9.1

Performance

BrightHR
Zenefits
8.2

Support Rating

BrightHR
Zenefits
7.5

Implementation Rating

BrightHR
Zenefits
9.1

Scalability

BrightHR
Zenefits
8.9

Add comparison