BrightHR vs Zenefits | TrustRadius

Likelihood to Recommend

BrightHR is great at showing who is on holiday, who is in the office or working from home; which team and who reports to who. It is great at setting up new employees and it is very intuitive with setting the new employees up.You can add all HR documents to individual employee folders and you can give permission to those employees to view documents or you can turn that off. You can set reminders for reviews and PDRs as well as you receive reminders from Bright HR letting you know if the information is missing; for if someone needs holiday/TOIL approval.I find the fact that documents cannot be viewed in the application frustrating as sometimes I do not want to download the document to my laptop.

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Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

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I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done

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Lauren Noack

Founder, CEO

The TC AdvantageReal Estate, 1-10 employees

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Feature Rating Comparison

BrightHR

Zenefits

Approval workflow

Balance details

Annual carry-forward and encashment

BrightHR

Zenefits

Update personal information

View company policy documentation

View and generate pay and benefit information

Employee recognition

View job history

BrightHR

Zenefits

Employee demographic data

Employment history

Job profiles and administration

Workflow for transfers, promotions, pay raises, etc.

Organizational charting

Organization and location management

Compliance data (COBRA, OSHA, etc.)

BrightHR

Zenefits

Pay calculation

Support for external payroll vendors

Off-cycle/On-Demand payment

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

BrightHR

Zenefits

Tracking of all physical assets

BrightHR

Zenefits

Report builder

Pre-built reports

Ability to combine HR data with external data

BrightHR

Zenefits

New hire portal

Manager tracking tools

BrightHR

Zenefits

Corporate goal setting

Individual goal setting

Line-of sight-visibility

Performance tracking

BrightHR

Zenefits

Performance plans

Performance improvement plans

Review status tracking

Review reminders

Multiple review frequency

BrightHR

Zenefits

Create succession plans/pools

Candidate ranking

Candidate search

Candidate development

BrightHR

Zenefits

Job Requisition Management

Company Website Posting

Publish to Social Media

Job Search Site Posting

Duplicate Candidate Prevention

Applicant Tracking

Notifications and Alerts

Pros

Holiday management
HR storage
Absence reporting
Track vacation

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Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

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Payroll services in all 50 states, including payroll tax filings
Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
Streamlined admin portal for People Ops professionals

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Christian Slack

SVP Finance

BoomtownComputer Software, 51-200 employees

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Cons

none that I can think of

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Barbara Boyle

Buyer

WineMasonWholesale, 1-10 employees

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Support doesn't exist once you are a customer
Tax team has a 3-6 month response time
Poor Menu/Navigation structure
Fails to pay taxes on time, results in delinquency notices and fees
Glitchy UI, sometimes you need to wait a day or two for a section to work again
Feels like a perpetual beta product, nothing polished about it

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Verified User

C-Level Executive in Corporate

Marketing & Advertising Company, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Zenefits 8.2

Based on 11 answers

We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.

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Verified User

Executive in Corporate

Law Practice Company, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Zenefits 8.9

Based on 32 answers

It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.

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Verified User

Director in Marketing

Education Management Company, 11-50 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Zenefits 9.1

Based on 4 answers

We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

Zenefits 8.2

Based on 4 answers

This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Support Rating

No score

No answers yet

No answers on this topic

Zenefits 7.5

Based on 49 answers

Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past

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Erin Leonard

Operations & Project Manager

MercarisMarket Research, 1-10 employees

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In-Person Training

No answers on this topic

Can't really say just because I would not know.

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Lily Limas

Sales Support

Air CommTelecommunications, 51-200 employees

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Online Training

No answers on this topic

It went through successfully.

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Lily Limas

Sales Support

Air CommTelecommunications, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Zenefits 9.1

Based on 4 answers

Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Alternatives Considered

I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office.Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.

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Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

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Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with

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Verified User

Administrator in Human Resources

Non-profit Organization Management Company, 11-50 employees

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Scalability

No score

No answers yet

No answers on this topic

Zenefits 8.9

Based on 4 answers

It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers

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Verified User

Professional in Corporate

Telecommunications Company, 51-200 employees

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Return on Investment

Saved admin time in filing and then searching for documents.
Saved admin time in chasing for managers' approvals for holiday requests.
Saved admin time in chasing managers/employees to update their profiles.

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Ella Malin

Business Support Manager

Lely Atlantic Ltd.Machinery, 11-50 employees

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California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.

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Brittany Martin, PHRca

People Operations Coordinator

MeUndiesApparel & Fashion, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

BrightHR Editions & Modules

—

Additional Pricing Details

Prices start at £3.00 (per employee/per month)

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

$8

Zenefits Editions & Modules

Edition

Essentials	$8¹
Growth	$14¹
Zen	$21¹

per employee/per month

Additional Pricing Details

—

Rating Summary

BrightHR

Zenefits

BrightHR

Zenefits

BrightHR

Zenefits

BrightHR

Zenefits

BrightHR

Zenefits

BrightHR

Zenefits

BrightHR

Zenefits

BrightHR

Zenefits