BrightHR vs. Zenefits

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightHR
Score 8.8 out of 10
N/A
British company BrightHR offers a human resources platform which helps replace paper documents with edocuments and contains features for managing employee scheduling and ROTA, sick leave and tardiness, vacation and holiday shift planning, as well as providing employment law legal advice.
$4.50
Zenefits
Score 6.1 out of 10
N/A
Zenefits is a free, cloud-based core-HR platform. It primarily services small to mid-sized businesses and provides time management and benefits administration capabilities.
$8
per employee/per month
Pricing
BrightHRZenefits
Editions & Modules
No answers on this topic
Essentials
$8
per employee/per month
Growth
$14
per employee/per month
Zen
$21
per employee/per month
Offerings
Pricing Offerings
BrightHRZenefits
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPrices start at £4.50 (per employee/per month)
More Pricing Information
Features
BrightHRZenefits
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
BrightHR
7.0
1 Ratings
Zenefits
5.1
132 Ratings
Employment history8.21 Ratings4.8103 Ratings
Job profiles and administration7.31 Ratings5.1102 Ratings
Workflow for transfers, promotions, pay raises, etc.5.51 Ratings6.4107 Ratings
Organization and location management7.31 Ratings4.0119 Ratings
Employee demographic data00 Ratings5.2108 Ratings
Organizational charting00 Ratings4.6117 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings5.5104 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
BrightHR
7.0
1 Ratings
Zenefits
5.0
117 Ratings
Pay calculation7.01 Ratings5.299 Ratings
Support for external payroll vendors7.01 Ratings4.650 Ratings
Salary revision and increment management7.01 Ratings4.593 Ratings
Off-cycle/On-Demand payment00 Ratings4.963 Ratings
Benefit plan administration00 Ratings5.5104 Ratings
Direct deposit files00 Ratings5.2101 Ratings
Reimbursement management00 Ratings4.965 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
BrightHR
8.6
12 Ratings
Zenefits
5.2
115 Ratings
Approval workflow8.312 Ratings5.3113 Ratings
Balance details8.411 Ratings5.4111 Ratings
Annual carry-forward and encashment9.02 Ratings5.092 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
BrightHR
8.3
13 Ratings
Zenefits
4.6
131 Ratings
View and generate pay and benefit information8.01 Ratings4.8125 Ratings
Update personal information8.513 Ratings5.6131 Ratings
View company policy documentation8.513 Ratings4.2118 Ratings
Employee recognition00 Ratings3.763 Ratings
View job history00 Ratings4.9101 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
BrightHR
9.0
1 Ratings
Zenefits
3.7
104 Ratings
Pre-built reports9.01 Ratings3.8102 Ratings
Report builder00 Ratings3.9100 Ratings
Ability to combine HR data with external data00 Ratings3.364 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
BrightHR
8.0
1 Ratings
Zenefits
4.2
57 Ratings
Review reminders8.01 Ratings4.352 Ratings
Performance plans00 Ratings3.254 Ratings
Performance improvement plans00 Ratings3.251 Ratings
Review status tracking00 Ratings5.752 Ratings
Multiple review frequency00 Ratings4.348 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
BrightHR
7.0
1 Ratings
Zenefits
7.8
25 Ratings
Notifications and Alerts7.01 Ratings8.222 Ratings
Job Requisition Management00 Ratings7.520 Ratings
Company Website Posting00 Ratings7.615 Ratings
Publish to Social Media00 Ratings7.714 Ratings
Job Search Site Posting00 Ratings8.016 Ratings
Duplicate Candidate Prevention00 Ratings7.818 Ratings
Applicant Tracking00 Ratings7.717 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
BrightHR
-
Ratings
Zenefits
1.2
22 Ratings
Tracking of all physical assets00 Ratings1.222 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
BrightHR
-
Ratings
Zenefits
6.1
111 Ratings
New hire portal00 Ratings6.5110 Ratings
Manager tracking tools00 Ratings5.790 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
BrightHR
-
Ratings
Zenefits
7.9
41 Ratings
Corporate goal setting00 Ratings7.937 Ratings
Individual goal setting00 Ratings7.940 Ratings
Line-of sight-visibility00 Ratings7.935 Ratings
Performance tracking00 Ratings7.937 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
BrightHR
-
Ratings
Zenefits
8.0
23 Ratings
Create succession plans/pools00 Ratings7.920 Ratings
Candidate ranking00 Ratings7.821 Ratings
Candidate search00 Ratings7.923 Ratings
Candidate development00 Ratings8.222 Ratings
User Ratings
BrightHRZenefits
Likelihood to Recommend
8.4
(15 ratings)
3.6
(141 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(11 ratings)
Usability
-
(0 ratings)
8.9
(32 ratings)
Availability
-
(0 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
8.3
(4 ratings)
Support Rating
-
(0 ratings)
8.6
(52 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
Configurability
-
(0 ratings)
8.7
(4 ratings)
Ease of integration
-
(0 ratings)
9.1
(3 ratings)
Product Scalability
-
(0 ratings)
8.9
(4 ratings)
Vendor post-sale
-
(0 ratings)
8.9
(4 ratings)
Vendor pre-sale
-
(0 ratings)
8.9
(4 ratings)
User Testimonials
BrightHRZenefits
Likelihood to Recommend
BrightHR
For a new part of our business, we have input staff details on Bright HR. There have been times when calls have been made to the helpline for guidance. It does not take long to get to know the staff you are speaking to. In relation to the query addressed with a team member today the service was excellent. Matthew has a great depth of knowledge of the system and works through the shift and annual leave calculations at the click of a finger. Thank you Mathew for your support, you are a star!
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TriNet
I think as a small business owner, this system gives peace of mind. When I'm onboarding an employee I can automatically integrate the process with Gmail and Quickbooks. I feel like they are always doing work in the background and I don't have to keep checking up on them or verifying the work that's been done
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Pros
BrightHR
  • When a query has been dealt with via the helpline an email confirming the outcome is often issued which is great for reference at any time.
  • The system is easy to use and the screens are clutter free.
  • The support service offered is easy to access and the staff are friendly and helpful.
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TriNet
  • Payroll services in all 50 states, including payroll tax filings
  • Integrations with tools like QuickBooks, Google Workspace, Slack, and Human Interest (401(k))
  • Simple yet powerful mobile app for employees to access information including paystubs, benefits, and time off requests
  • Streamlined admin portal for People Ops professionals
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Cons
BrightHR
  • Direct-dial telephone numbers rather than going through the Peninsula helpline numbers.
  • Setting up annual leave profiles often needs the assistance of a Bright HR representative when staff works quirky shifts. Providing examples of how to set the system up in user guides may help to set the system upright the first time.
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TriNet
  • Support doesn't exist once you are a customer
  • Tax team has a 3-6 month response time
  • Poor Menu/Navigation structure
  • Fails to pay taxes on time, results in delinquency notices and fees
  • Glitchy UI, sometimes you need to wait a day or two for a section to work again
  • Feels like a perpetual beta product, nothing polished about it
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Likelihood to Renew
BrightHR
No answers on this topic
TriNet
We've already renewed after our first year with Zenefits due to the cost savings, ease of administration, reduction in overhead required to perform HR functions, and the employees happily embracing and liking the software. I've found employees generally hate anything new, but we've had no complaints about Zenefits outside the first few weeks of getting used to it.
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Usability
BrightHR
No answers on this topic
TriNet
It's extremely user friendly and customer service is super helpful. The app needed help a while back but it has greatly improved. There were issues with files being cut off, and when I was onboarded, it actually cut my offer letter off hiding important information. Since then, it's been fixed so they are continually improving.
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Reliability and Availability
BrightHR
No answers on this topic
TriNet
We have not experienced any application errors or unplanned outages in the two years I have been using this app. Sometimes there is a lag in the time keeping/ confirming your location, however, it quickly resolves itself within seconds and more often than not is an internet connection error
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Performance
BrightHR
No answers on this topic
TriNet
This app always loads extremely quickly and in a reasonable time frame. Like I said, when we do experience lags from this app, it is more often than not an internet connection error
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Support Rating
BrightHR
No answers on this topic
TriNet
Not good at all. Basically I typically feel like they can solve the issue at hand. However, they take forever and it never feels like they really care. It can be frustrating that the agent will never speak with you on the phone or just give you their direct contact info so that you can continue to follow up on the same issue. Once they "close" the issue - you have to go back to the main customer service email or line again, even though it may be related to something you've contacted them about in the past
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In-Person Training
BrightHR
No answers on this topic
TriNet
Can't really say just because I would not know.
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Online Training
BrightHR
No answers on this topic
TriNet
It went through successfully.
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Implementation Rating
BrightHR
No answers on this topic
TriNet
Unfortunately I do not have any insights on the implementation of Zenefits as I was not employed with this company when Zenefits was introduced. Based on how effortless it is to use Zenefits, I wouldn't image there would be many issues with the implementation of Zenefits
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Alternatives Considered
BrightHR
I chose BrightHR as it offered a one-stop platform for HR management for which we have dedicated UK and ROI HR specialists who not only give HR advice but also write policies and handbooks, etc. They are a one-stop-shop, which was very important as when I signed the contract I did not have an HR person in my team and they were essentially my back office. Also, by signing up, I got access to Bright Safe too; which is great as again it's a one-stop-shop for Health and Safety in the workplace. So I can roll out toolbox talks, training, and accident management.
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TriNet
Zenefits has been a better tool for our purposes than Paychex Flex. While Zenefits is a fairly rigid tool without a lot of options for customization, Paychex has even fewer options for customization and their customer services is even more difficult to deal with
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Scalability
BrightHR
No answers on this topic
TriNet
It is very easy to use and does not require the end user to go to multiple sites to obtain many facets of HR/ Payroll information that the app offers
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Return on Investment
BrightHR
  • Saved admin time in filing and then searching for documents.
  • Saved admin time in chasing for managers' approvals for holiday requests.
  • Saved admin time in chasing managers/employees to update their profiles.
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TriNet
  • California Meal Break Violations cost a full hour of each employees pay rate. If an employee clocks in 1 minute early it costs us at least 10.50 (minimum wage Ca, 15.00 in Los Angeles) which adds up quickly. We had 37 meal break violations when we first rolled it out. They need to add a feature that disallows them to clock in ahead of 30 minutes, or add a feature that shows them how long they've been on break.
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