What users are saying about
289 Ratings
2 Ratings
289 Ratings
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Score 3.4 out of 100
2 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Online Storefront

    Brightpearl

    Feature Set Not Supported
    N/A
    6.8

    Dokan

    68%
    Dokan ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Product management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Bulk product upload

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Branding

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Mobile storefront

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Product variations

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Website integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Visual customization

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    CMS

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Online Shopping Cart

    Brightpearl

    Feature Set Not Supported
    N/A
    5.0

    Dokan

    50%
    Dokan ranks higher in 1/1 features

    Checkout user experience

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    eCommerce Marketing

    Brightpearl

    Feature Set Not Supported
    N/A
    9.0

    Dokan

    90%
    Dokan ranks higher in 1/1 features

    SEO

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    eCommerce Business Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.8

    Dokan

    78%
    Dokan ranks higher in 4/4 features

    Order processing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Inventory management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Shipping

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Brightpearl is rated higher in 1 area: Support Rating
    • Dokan is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    10.0

    Dokan

    100%
    1 Rating

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings

    Dokan

    N/A
    0 Ratings

    Usability

    4.4

    Brightpearl

    44%
    8 Ratings
    9.0

    Dokan

    90%
    1 Rating

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings

    Dokan

    N/A
    0 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings

    Dokan

    N/A
    0 Ratings

    Support Rating

    7.9

    Brightpearl

    79%
    268 Ratings
    7.0

    Dokan

    70%
    1 Rating

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    Dokan

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    Dokan

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings

    Dokan

    N/A
    0 Ratings

    Configurability

    8.0

    Brightpearl

    80%
    1 Rating

    Dokan

    N/A
    0 Ratings

    Ease of integration

    7.0

    Brightpearl

    70%
    1 Rating

    Dokan

    N/A
    0 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings

    Dokan

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    Brightpearl

    80%
    1 Rating

    Dokan

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Brightpearl

    90%
    1 Rating

    Dokan

    N/A
    0 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Read full review

    weDevs

    Dokan is a multi-vendor marketplace. It is usually good for small mom-and-pop shops with less than 1000 items.
    Read full review

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Read full review

    weDevs

    • Intuitive back-end functions.
    • User-friendly front-end interface.
    • Bug fixes and improvements are done often and regularly.
    Read full review

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Read full review

    weDevs

    • Sign-up procedure could be more explanatory for vendors.
    • Sign-up validations could be improved.
    • Support for multi-currency and multilingual shops needs to be improved.
    Read full review

    Pricing Details

    Brightpearl

    Starting Price

    Editions & Modules

    Brightpearl editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

      Dokan

      Starting Price

      Editions & Modules

      Dokan editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Brightpearl

        Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
        Read full review

        weDevs

        No answers on this topic

        Usability

        Brightpearl

        Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
        Read full review

        weDevs

        Compared to other similar multi-vendor marketplace platforms, Dokan has much more features and easier to use and manage.
        Read full review

        Reliability and Availability

        Brightpearl

        Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
        Read full review

        weDevs

        No answers on this topic

        Performance

        Brightpearl

        Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
        Read full review

        weDevs

        No answers on this topic

        Support Rating

        Brightpearl

        Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
        Read full review

        weDevs

        The support needs to be improved as some of the support representatives do not seem to understand the client's request and keep sending canned responses.
        Read full review

        In-Person Training

        Brightpearl

        No in house training was given.
        Read full review

        weDevs

        No answers on this topic

        Online Training

        Brightpearl

        The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
        Read full review

        weDevs

        No answers on this topic

        Implementation Rating

        Brightpearl

        Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
        We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
        Read full review

        weDevs

        No answers on this topic

        Alternatives Considered

        Brightpearl

        Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
        Read full review

        weDevs

        No answers on this topic

        Scalability

        Brightpearl

        Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
        Read full review

        weDevs

        No answers on this topic

        Return on Investment

        Brightpearl

        • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
        • We've also had to spend a ton of money with our CPAs fixing our financials every month.
        • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
        Read full review

        weDevs

        • Positive impact on small to medium shops.
        • Needs good advertisement and features to get large shops to sign up.
        • Needs more bulk product import and management features.
        Read full review

        Screenshots

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