What users are saying about
288 Ratings
2 Ratings
288 Ratings
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Score 4.4 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

EOXS ERP

I've just started to explore EOXS and I am blown away by how robust this software is. It has everything you need to stay on top of your HR, accounting, and client management. I'm looking forward to where this company is going and am excited about its roadmap.
The team behind EOXS seems very passionate about creating a great experience for all of its users. They are quick to answer questions and provide support.
James Bach | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Brightpearl
EOXS ERP
8.5
Pay calculation
Brightpearl
EOXS ERP
7.5
Benefit plan administration
Brightpearl
EOXS ERP
8.0
Direct deposit files
Brightpearl
EOXS ERP
8.0
Salary revision and increment management
Brightpearl
EOXS ERP
9.0
Reimbursement management
Brightpearl
EOXS ERP
10.0

Customization

Brightpearl
EOXS ERP
8.8
API for custom integration
Brightpearl
EOXS ERP
8.5
Plug-ins
Brightpearl
EOXS ERP
9.0

Security

Brightpearl
EOXS ERP
8.5
Single sign-on capability
Brightpearl
EOXS ERP
8.0
Role-based user permissions
Brightpearl
EOXS ERP
9.0

Reporting & Analytics

Brightpearl
EOXS ERP
8.8
Dashboards
Brightpearl
EOXS ERP
10.0
Standard reports
Brightpearl
EOXS ERP
8.0
Custom reports
Brightpearl
EOXS ERP
8.5

General Ledger and Configurable Accounting

Brightpearl
EOXS ERP
8.3
Accounts payable
Brightpearl
EOXS ERP
8.5
Accounts receivable
Brightpearl
EOXS ERP
7.5
Global Financial Support
Brightpearl
EOXS ERP
8.0
Primary and Secondary Ledgers
Brightpearl
EOXS ERP
8.0
Intercompany Accounting
Brightpearl
EOXS ERP
8.0
Localizations
Brightpearl
EOXS ERP
8.0
Journals and Reconciliations
Brightpearl
EOXS ERP
9.0
Enterprise Accounting
Brightpearl
EOXS ERP
9.0
Configurable Accounting
Brightpearl
EOXS ERP
8.5
Centralized Rules Framework
Brightpearl
EOXS ERP
8.0
Standardized Processes
Brightpearl
EOXS ERP
8.5

Inventory Management

Brightpearl
EOXS ERP
8.1
Inventory tracking
Brightpearl
EOXS ERP
8.0
Automatic reordering
Brightpearl
EOXS ERP
8.5
Location management
Brightpearl
EOXS ERP
7.5
Manufacturing module
Brightpearl
EOXS ERP
8.5

Order Management

Brightpearl
EOXS ERP
8.2
Pricing
Brightpearl
EOXS ERP
7.5
Order entry
Brightpearl
EOXS ERP
8.5
Credit card processing
Brightpearl
EOXS ERP
8.0
Cost of goods sold
Brightpearl
EOXS ERP
8.0
Order Orchestration
Brightpearl
EOXS ERP
8.0
End-to-end order visibility
Brightpearl
EOXS ERP
9.0
Order exception Resolution
Brightpearl
EOXS ERP
8.5

Subledger and Financial Process

Brightpearl
EOXS ERP
8.5
Automated Invoice Processing
Brightpearl
EOXS ERP
9.0
Shared Services Payments
Brightpearl
EOXS ERP
8.5
Billings Management
Brightpearl
EOXS ERP
9.5
Customer Receipt Applications
Brightpearl
EOXS ERP
8.0
Customer Collections
Brightpearl
EOXS ERP
7.0
Revenue Recognition
Brightpearl
EOXS ERP
9.0
Cash Management
Brightpearl
EOXS ERP
7.5
Asset Management
Brightpearl
EOXS ERP
9.0
Travel & Expense Management
Brightpearl
EOXS ERP
7.5
Budgetary Control & Encumbrance Accounting
Brightpearl
EOXS ERP
9.0
Period Close
Brightpearl
EOXS ERP
7.5
Transactions Tax
Brightpearl
EOXS ERP
10.0
Subledger Reconciliations
Brightpearl
EOXS ERP
9.0
3rd Party Accounting Systems
Brightpearl
EOXS ERP
9.0

Project Financial Management

Brightpearl
EOXS ERP
8.2
Budgeting and Forecasting
Brightpearl
EOXS ERP
9.0
Project Costing
Brightpearl
EOXS ERP
8.0
Cost Capture
Brightpearl
EOXS ERP
8.5
Capital Project Management
Brightpearl
EOXS ERP
8.0
Customer Invoicing
Brightpearl
EOXS ERP
9.0
Customer Contract Compliance
Brightpearl
EOXS ERP
8.0
Project Revenue Recognition
Brightpearl
EOXS ERP
8.0
Project Financial Performance Analysis
Brightpearl
EOXS ERP
9.0
Project Financials Dashboard
Brightpearl
EOXS ERP
7.5
Real-time Financial Reporting
Brightpearl
EOXS ERP
8.5
Embedded Business Intelligence
Brightpearl
EOXS ERP
7.0
Project Planning Collaboration
Brightpearl
EOXS ERP
7.5

Project Execution Management

Brightpearl
EOXS ERP
8.8
Project Planning and Scheduling
Brightpearl
EOXS ERP
7.5
Project Manager Dashboard
Brightpearl
EOXS ERP
8.0
Resource Manager Dashboard
Brightpearl
EOXS ERP
8.5
Task Insight for Project Managers
Brightpearl
EOXS ERP
9.0
Project Manager Mobile Functionality
Brightpearl
EOXS ERP
9.0
Team Member Task Collaboration
Brightpearl
EOXS ERP
9.0
Team Member Mobile Functionality
Brightpearl
EOXS ERP
8.5
Project Candidate Search
Brightpearl
EOXS ERP
9.0
Project Candidate Comparison and Analysis
Brightpearl
EOXS ERP
9.0
Defineable Resource Pools
Brightpearl
EOXS ERP
9.5
Defineable Resource Pools
Brightpearl
EOXS ERP
8.0
Talent Profiles
Brightpearl
EOXS ERP
9.5
Real-Time Project Reporting
Brightpearl
EOXS ERP
9.5
Absence Management
Brightpearl
EOXS ERP
9.5
Product Lifecycle Management
Brightpearl
EOXS ERP
9.0

Grants Management

Brightpearl
EOXS ERP
8.3
Award Lifecycle Management
Brightpearl
EOXS ERP
8.5
Spending Control
Brightpearl
EOXS ERP
8.0
Indirect Cost Management
Brightpearl
EOXS ERP
9.0
Billing
Brightpearl
EOXS ERP
7.5

Procurement

Brightpearl
EOXS ERP
8.6
Sourcing Team Collaboration
Brightpearl
EOXS ERP
9.0
Sourcing Analysis
Brightpearl
EOXS ERP
8.5
Bids Analyzed and Compared
Brightpearl
EOXS ERP
9.0
Catalog Shopping E-Commerce for Employees
Brightpearl
EOXS ERP
10.0
Contract Authoring
Brightpearl
EOXS ERP
8.5
Contract Compliance Management
Brightpearl
EOXS ERP
8.5
Contract History
Brightpearl
EOXS ERP
8.5
Contract Renewal Automation
Brightpearl
EOXS ERP
8.5
Contract Repository
Brightpearl
EOXS ERP
7.0
Contract Standardization and Enforcement
Brightpearl
EOXS ERP
8.0
Electronic Signatures
Brightpearl
EOXS ERP
8.0
Invoice Automated Matching
Brightpearl
EOXS ERP
8.5
Purchasing Risk and Compliance Management
Brightpearl
EOXS ERP
8.5
Requisitions-to-Purchase Orders Integrated
Brightpearl
EOXS ERP
9.5
Spend Compliance Management
Brightpearl
EOXS ERP
8.0
Supplier Assessment
Brightpearl
EOXS ERP
9.5
Supplier Communication and Collaboration
Brightpearl
EOXS ERP
8.0
Supplier Management
Brightpearl
EOXS ERP
9.0
Supplier Portal
Brightpearl
EOXS ERP
9.0

Risk Management

Brightpearl
EOXS ERP
9.1
Risk Repository
Brightpearl
EOXS ERP
8.5
Control Management
Brightpearl
EOXS ERP
9.5
Control Mapping
Brightpearl
EOXS ERP
9.0
Control Efficiency Assessments
Brightpearl
EOXS ERP
9.0
Automated Control Assessments
Brightpearl
EOXS ERP
9.5
Assessment Capture
Brightpearl
EOXS ERP
9.0
Issue Detection
Brightpearl
EOXS ERP
10.0
Automatic Notification
Brightpearl
EOXS ERP
9.0
Remediation and Certification
Brightpearl
EOXS ERP
8.5

Logistics

Brightpearl
EOXS ERP
8.7
Transportation Planning and Optimization
Brightpearl
EOXS ERP
9.0
Transportation Sourcing Management
Brightpearl
EOXS ERP
9.5
Transportation Process Integration
Brightpearl
EOXS ERP
8.5
Transportation Execution Management
Brightpearl
EOXS ERP
9.0
Freight Payment Automation
Brightpearl
EOXS ERP
8.0
Trade Management
Brightpearl
EOXS ERP
8.5
Trade Regulatory Compliance Management
Brightpearl
EOXS ERP
8.5
Customs Entry Management
Brightpearl
EOXS ERP
9.5
Customs Document Management
Brightpearl
EOXS ERP
9.5
Customs Document Collaboration
Brightpearl
EOXS ERP
8.5
Fulfillment Management
Brightpearl
EOXS ERP
8.5
Inventory Visibility
Brightpearl
EOXS ERP
8.5
Warehouse Workforce Management
Brightpearl
EOXS ERP
8.0

Manufacturing

Brightpearl
EOXS ERP
8.4
Production Process Design
Brightpearl
EOXS ERP
8.5
Supply Chain Business Flows
Brightpearl
EOXS ERP
8.5
Production Management
Brightpearl
EOXS ERP
8.5
Contracted Manufacturing Management
Brightpearl
EOXS ERP
8.5
Configuration Management
Brightpearl
EOXS ERP
8.5
Work Definition
Brightpearl
EOXS ERP
7.0
Work Execution
Brightpearl
EOXS ERP
8.0
Advanced Fulfillment
Brightpearl
EOXS ERP
8.5
Manufacturing Costs
Brightpearl
EOXS ERP
9.5

Supply Chain

Brightpearl
EOXS ERP
8.6
Forecasting
Brightpearl
EOXS ERP
9.0
Inventory Planning
Brightpearl
EOXS ERP
8.0
Multi-tier Supply Chain Planning
Brightpearl
EOXS ERP
8.0
Performance Monitoring
Brightpearl
EOXS ERP
9.5

Product Lifecycle Management

Brightpearl
EOXS ERP
9.1
Ideation Management
Brightpearl
EOXS ERP
8.5
Requirements Management
Brightpearl
EOXS ERP
9.5
Proposal Management
Brightpearl
EOXS ERP
9.5
Innovation Portfolio Management
Brightpearl
EOXS ERP
9.0
Product Master Data Management
Brightpearl
EOXS ERP
9.0
Vendor Portal
Brightpearl
EOXS ERP
9.5
Project Portfolio Management
Brightpearl
EOXS ERP
9.0

Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

EOXS ERP

No answers on this topic

Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

EOXS ERP

No answers on this topic

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Usability

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

EOXS ERP

EOXS ERP 10.0
Based on 2 answers
Overall a positive experience, with constant and rapid improvements and new features! The software is full-featured and priced well when compared to older alternatives. The team at EOXS is very responsive
Daniel Martin | TrustRadius Reviewer

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Performance

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Support Rating

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

EOXS ERP

EOXS ERP 9.5
Based on 2 answers
They are quick to answer questions and provide support
James Bach | TrustRadius Reviewer

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Alternatives Considered

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

EOXS ERP

No answers on this topic

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

EOXS ERP

No score
No answers yet
No answers on this topic

Return on Investment

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

EOXS ERP

No answers on this topic

Screenshots

Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

EOXS ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Brightpearl
1.6
EOXS ERP
9.0

Likelihood to Renew

Brightpearl
8.2
EOXS ERP

Usability

Brightpearl
4.1
EOXS ERP
10.0

Reliability and Availability

Brightpearl
10.0
EOXS ERP

Performance

Brightpearl
9.0
EOXS ERP

Support Rating

Brightpearl
7.7
EOXS ERP
9.5

In-Person Training

Brightpearl
1.0
EOXS ERP

Online Training

Brightpearl
7.0
EOXS ERP

Implementation Rating

Brightpearl
6.5
EOXS ERP

Scalability

Brightpearl
6.9
EOXS ERP

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