288 Ratings
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Score 4.4 out of 100
102 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

Epicor is an excellent system for most manufacturing customers and offers several features previously only offered on the very large (e.g. Oracle, PeopleSoft, etc) level platforms. Yet the pricing is mid-level, and the expandability through additional modules provides a great opportunity for future business growth. The architecture is easily scalable, fast, and offers great options for both on premise and hosted systems. Epicor is flexible, and large enough that regular updates and enhancements continue to be adopted to improve functionality and effectiveness.It is however, not for everyone. Competition in this sector is very good, with several mid-level systems being available at a similar price point. If you are considering adopting a new ERP system and are in the plastics space, you also owe it to yourself and your team to consider IQMS, which is becoming a de-facto standard in this segment. Also, for specific medical sectors, you will find that Epicor software validation for CFR Part 11 compliance can be quite costly-- although the software is capable of supporting this with modification.Overall, Epicor is a solid choice. Ultimately, it will be up to your team to determine what works best for your needs. You won't be disappointed with Epicor if you do the due diligence and take the time needed to properly review and demo the product. Remember though, demos are typically "best case" staged, so be sure to throw several curveballs at your vendor and bring out the unique requirements of your business.
Michael Pavlica | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.4
Pay calculation
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Benefit plan administration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Direct deposit files
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.3
Salary revision and increment management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Reimbursement management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7

Customization

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.6
API for custom integration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.9
Plug-ins
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.4

Security

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Single sign-on capability
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Role-based user permissions
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.1

Reporting & Analytics

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Dashboards
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.3
Standard reports
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.4
Custom reports
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.3

General Ledger and Configurable Accounting

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.1
Accounts payable
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.2
Accounts receivable
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.1
Global Financial Support
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.9
Primary and Secondary Ledgers
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.6
Intercompany Accounting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.1
Localizations
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.1
Journals and Reconciliations
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.4
Enterprise Accounting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Configurable Accounting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Centralized Rules Framework
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.8
Standardized Processes
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9

Inventory Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.8
Inventory tracking
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.1
Automatic reordering
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5
Location management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.0
Manufacturing module
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.7

Order Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2
Pricing
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.3
Order entry
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2
Credit card processing
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.1
Cost of goods sold
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2
Order Orchestration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.9
End-to-end order visibility
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5
Order exception Resolution
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.3

Subledger and Financial Process

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2
Automated Invoice Processing
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.4
Shared Services Payments
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.6
Billings Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.8
Customer Receipt Applications
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5
Customer Collections
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Revenue Recognition
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.1
Cash Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.8
Asset Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.7
Travel & Expense Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
5.9
Budgetary Control & Encumbrance Accounting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Period Close
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Transactions Tax
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.8
Subledger Reconciliations
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
3rd Party Accounting Systems
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2

Project Financial Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.9
Budgeting and Forecasting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.6
Project Costing
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.4
Cost Capture
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.5
Capital Project Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.9
Customer Invoicing
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.4
Customer Contract Compliance
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.4
Project Revenue Recognition
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.7
Project Financial Performance Analysis
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.1
Project Financials Dashboard
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.8
Real-time Financial Reporting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.5
Embedded Business Intelligence
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.3
Project Planning Collaboration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.7

Project Execution Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.6
Project Planning and Scheduling
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Project Manager Dashboard
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.8
Resource Manager Dashboard
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.8
Task Insight for Project Managers
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
5.5
Project Manager Mobile Functionality
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.3
Team Member Task Collaboration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.8
Team Member Mobile Functionality
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Project Candidate Search
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Project Candidate Comparison and Analysis
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Defineable Resource Pools
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.4
Defineable Resource Pools
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9
Talent Profiles
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.0
Real-Time Project Reporting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Absence Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Product Lifecycle Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.0

Grants Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Award Lifecycle Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Spending Control
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.3
Indirect Cost Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Billing
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7

Procurement

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Sourcing Team Collaboration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.2
Sourcing Analysis
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5
Bids Analyzed and Compared
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5
Catalog Shopping E-Commerce for Employees
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.0
Contract Authoring
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.6
Contract Compliance Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Contract History
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Contract Renewal Automation
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Contract Repository
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Contract Standardization and Enforcement
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Electronic Signatures
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.3
Invoice Automated Matching
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.4
Purchasing Risk and Compliance Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Requisitions-to-Purchase Orders Integrated
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5
Spend Compliance Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.0
Supplier Assessment
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9
Supplier Communication and Collaboration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.0
Supplier Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9
Supplier Portal
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9

Risk Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9
Risk Repository
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Control Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Control Mapping
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.0
Control Efficiency Assessments
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Automated Control Assessments
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.0
Assessment Capture
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.0
Issue Detection
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Automatic Notification
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.0
Remediation and Certification
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0

Logistics

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.2
Transportation Planning and Optimization
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Transportation Sourcing Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5
Transportation Process Integration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.9
Transportation Execution Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.9
Freight Payment Automation
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.6
Trade Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.9
Trade Regulatory Compliance Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.9
Customs Entry Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.6
Customs Document Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.3
Customs Document Collaboration
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.3
Fulfillment Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.0
Inventory Visibility
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.3
Warehouse Workforce Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.5

Manufacturing

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2
Production Process Design
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Supply Chain Business Flows
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Production Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.9
Contracted Manufacturing Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Configuration Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.2
Work Definition
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.0
Work Execution
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.8
Advanced Fulfillment
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.6
Manufacturing Costs
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
9.3

Supply Chain

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.4
Forecasting
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Inventory Planning
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.1
Multi-tier Supply Chain Planning
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.7
Performance Monitoring
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.5

Product Lifecycle Management

Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.4
Ideation Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.0
Requirements Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.7
Proposal Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.3
Innovation Portfolio Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
8.9
Product Master Data Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
6.7
Vendor Portal
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.0
Project Portfolio Management
Brightpearl
Epicor Kinetic (formerly Epicor ERP)
7.4

Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

  • Epicor has the best product configurator that I have seen on the market. This was one of the main reasons we went with Epicor, and have not been disappointed at all.
  • Epicor is also one of the easiest ERP system to learn, and has many ways for users to get training. Epicor University, on-line courses, or class room settings, also user conference every year, and user support groups.
  • The Enterprise search ability in Epicor is great, can find parts, customers, suppliers, etc. so easily. And if you can't remember where a report or task that you want to do is on the menu, you can search for that also.
Jack Pennypacker | TrustRadius Reviewer

Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

  • Consultants should be very well trained to make sure program integrity is maintained during challenging implementations.
  • There should be an improvement on answering questions raised, especially upon migration issues.
  • When is Epicor aware of improper/incorrect implementation they might proactively offer improvement support?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

No score
No answers yet
No answers on this topic

Usability

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

Epicor Kinetic (formerly Epicor ERP) 9.0
Based on 1 answer
It is a good service to have people update and collaborate with I also like the ease of it. It keeps the stock of materials accountable
Anonymous | TrustRadius Reviewer

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

No score
No answers yet
No answers on this topic

Performance

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

No score
No answers yet
No answers on this topic

Support Rating

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

Epicor Kinetic (formerly Epicor ERP) 10.0
Based on 3 answers
If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.
Rick Stannard | TrustRadius Reviewer

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

No score
No answers yet
No answers on this topic

Alternatives Considered

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

Everyone at our organization really appreciated "made 2 manage" because of all of the quick access and some of the capabilities in accounting. So far, Epicor is much more advanced but the two can stand side by side. These two programs cannot really be compared just because it's just not fair to compare an on-site server ERP system to a cloud-based one.
Anonymous | TrustRadius Reviewer

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

Epicor Kinetic (formerly Epicor ERP) 8.5
Based on 15 answers
The software is pretty easy to use. Things are pretty clear on how to do them and if you don't know how to do something they have instructions on how to do them or you get an error code telling you exactly what to do. I have been satisfied with my overall experience.
Ray Cuny | TrustRadius Reviewer

Return on Investment

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

Epicor Kinetic (formerly Epicor ERP)

  • The ROI can be hard to quantify. We spend more time setting up and entering information up front, but we spend less time than before trying to track project costs so that evens out. Purchasing the system and implementing it was very expensive, but the benefit is the the better information can save money on projects as we know where best to spend our time and identify potential problems earlier on a project. We believe it will have a positive impact, but I'd say it will take a few years (3-4) to be worth it.
Travis Kenworthy P.E. | TrustRadius Reviewer

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Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Epicor Kinetic (formerly Epicor ERP)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Brightpearl
1.6
Epicor Kinetic (formerly Epicor ERP)
8.5

Likelihood to Renew

Brightpearl
8.2
Epicor Kinetic (formerly Epicor ERP)

Usability

Brightpearl
4.1
Epicor Kinetic (formerly Epicor ERP)
9.0

Reliability and Availability

Brightpearl
10.0
Epicor Kinetic (formerly Epicor ERP)

Performance

Brightpearl
9.0
Epicor Kinetic (formerly Epicor ERP)

Support Rating

Brightpearl
7.7
Epicor Kinetic (formerly Epicor ERP)
10.0

In-Person Training

Brightpearl
1.0
Epicor Kinetic (formerly Epicor ERP)

Online Training

Brightpearl
7.0
Epicor Kinetic (formerly Epicor ERP)

Implementation Rating

Brightpearl
6.5
Epicor Kinetic (formerly Epicor ERP)

Scalability

Brightpearl
6.9
Epicor Kinetic (formerly Epicor ERP)
8.5

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