What users are saying about
289 Ratings
106 Ratings
289 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 3.4 out of 100
106 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Payroll Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.4

    Epicor Kinetic

    74%
    Epicor Kinetic ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    7.7
    77%
    13 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Direct deposit files

    N/A
    0 Ratings
    6.3
    63%
    9 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    7.7
    77%
    11 Ratings

    Reimbursement management

    N/A
    0 Ratings
    7.7
    77%
    9 Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    6.1

    Epicor Kinetic

    61%
    Epicor Kinetic ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    6.1
    61%
    25 Ratings

    Plug-ins

    N/A
    0 Ratings
    6.0
    60%
    23 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    7.4

    Epicor Kinetic

    74%
    Epicor Kinetic ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.9
    79%
    31 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    7.0
    70%
    38 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Epicor Kinetic

    84%
    Epicor Kinetic ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.9
    79%
    37 Ratings

    Standard reports

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Custom reports

    N/A
    0 Ratings
    8.2
    82%
    33 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    7.1

    Epicor Kinetic

    71%
    Epicor Kinetic ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    7.3
    73%
    35 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.2
    72%
    36 Ratings

    Global Financial Support

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    6.3
    63%
    17 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    7.1
    71%
    16 Ratings

    Localizations

    N/A
    0 Ratings
    7.1
    71%
    17 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    7.3
    73%
    20 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.5
    75%
    18 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.8
    78%
    18 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    7.9
    79%
    16 Ratings

    Standardized Processes

    N/A
    0 Ratings
    7.9
    79%
    19 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    9.9

    Epicor Kinetic

    99%
    Epicor Kinetic ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    9.9
    99%
    36 Ratings

    Automatic reordering

    N/A
    0 Ratings
    9.8
    98%
    22 Ratings

    Location management

    N/A
    0 Ratings
    9.9
    99%
    28 Ratings

    Manufacturing module

    N/A
    0 Ratings
    9.8
    98%
    33 Ratings

    Order Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.7

    Epicor Kinetic

    87%
    Epicor Kinetic ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    8.9
    89%
    37 Ratings

    Order entry

    N/A
    0 Ratings
    8.0
    80%
    40 Ratings

    Credit card processing

    N/A
    0 Ratings
    7.2
    72%
    19 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.9
    89%
    39 Ratings

    Order Orchestration

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    8.9
    89%
    22 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    8.9
    89%
    16 Ratings

    Subledger and Financial Process

    Brightpearl

    Feature Set Not Supported
    N/A
    8.7

    Epicor Kinetic

    87%
    Epicor Kinetic ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Billings Management

    N/A
    0 Ratings
    9.9
    99%
    18 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    8.9
    89%
    13 Ratings

    Customer Collections

    N/A
    0 Ratings
    8.9
    89%
    20 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    9.9
    99%
    18 Ratings

    Cash Management

    N/A
    0 Ratings
    9.9
    99%
    19 Ratings

    Asset Management

    N/A
    0 Ratings
    9.9
    99%
    15 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    5.7
    57%
    14 Ratings

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    8.9
    89%
    15 Ratings

    Period Close

    N/A
    0 Ratings
    8.1
    81%
    19 Ratings

    Transactions Tax

    N/A
    0 Ratings
    8.8
    88%
    14 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    8.1
    81%
    17 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    8.4
    84%
    7 Ratings

    Project Financial Management

    Brightpearl

    Feature Set Not Supported
    N/A
    9.2

    Epicor Kinetic

    92%
    Epicor Kinetic ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Project Costing

    N/A
    0 Ratings
    8.1
    81%
    16 Ratings

    Cost Capture

    N/A
    0 Ratings
    9.9
    99%
    17 Ratings

    Capital Project Management

    N/A
    0 Ratings
    9.0
    90%
    11 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    8.9
    89%
    15 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    8.9
    89%
    9 Ratings

    Project Revenue Recognition

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    9.9
    99%
    13 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    9.9
    99%
    15 Ratings

    Embedded Business Intelligence

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Project Planning Collaboration

    N/A
    0 Ratings
    9.0
    90%
    10 Ratings

    Project Execution Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.6

    Epicor Kinetic

    76%
    Epicor Kinetic ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    7.6
    76%
    12 Ratings

    Project Manager Dashboard

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Resource Manager Dashboard

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Task Insight for Project Managers

    N/A
    0 Ratings
    5.4
    54%
    7 Ratings

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Team Member Task Collaboration

    N/A
    0 Ratings
    7.7
    77%
    10 Ratings

    Team Member Mobile Functionality

    N/A
    0 Ratings
    7.4
    74%
    7 Ratings

    Project Candidate Search

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Defineable Resource Pools

    N/A
    0 Ratings
    7.3
    73%
    6 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    7.9
    79%
    6 Ratings

    Talent Profiles

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Real-Time Project Reporting

    N/A
    0 Ratings
    7.7
    77%
    6 Ratings

    Absence Management

    N/A
    0 Ratings
    7.8
    78%
    3 Ratings

    Product Lifecycle Management

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Grants Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.8

    Epicor Kinetic

    78%
    Epicor Kinetic ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Spending Control

    N/A
    0 Ratings
    7.2
    72%
    5 Ratings

    Indirect Cost Management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Billing

    N/A
    0 Ratings
    7.8
    78%
    7 Ratings

    Procurement

    Brightpearl

    Feature Set Not Supported
    N/A
    8.1

    Epicor Kinetic

    81%
    Epicor Kinetic ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    9.9
    99%
    9 Ratings

    Sourcing Analysis

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Bids Analyzed and Compared

    N/A
    0 Ratings
    8.6
    86%
    6 Ratings

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Contract Authoring

    N/A
    0 Ratings
    8.8
    88%
    5 Ratings

    Contract Compliance Management

    N/A
    0 Ratings
    7.8
    78%
    5 Ratings

    Contract History

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Contract Renewal Automation

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Contract Repository

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Electronic Signatures

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Invoice Automated Matching

    N/A
    0 Ratings
    7.5
    75%
    10 Ratings

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    8.6
    86%
    8 Ratings

    Spend Compliance Management

    N/A
    0 Ratings
    7.1
    71%
    7 Ratings

    Supplier Assessment

    N/A
    0 Ratings
    8.0
    80%
    10 Ratings

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    7.2
    72%
    8 Ratings

    Supplier Management

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Supplier Portal

    N/A
    0 Ratings
    7.9
    79%
    5 Ratings

    Risk Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.9

    Epicor Kinetic

    79%
    Epicor Kinetic ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Control Management

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Control Mapping

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Control Efficiency Assessments

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Automated Control Assessments

    N/A
    0 Ratings
    6.0
    60%
    2 Ratings

    Assessment Capture

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    Issue Detection

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Automatic Notification

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Remediation and Certification

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Logistics

    Brightpearl

    Feature Set Not Supported
    N/A
    7.2

    Epicor Kinetic

    72%
    Epicor Kinetic ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Transportation Sourcing Management

    N/A
    0 Ratings
    7.6
    76%
    5 Ratings

    Transportation Process Integration

    N/A
    0 Ratings
    6.9
    69%
    6 Ratings

    Transportation Execution Management

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Freight Payment Automation

    N/A
    0 Ratings
    7.7
    77%
    5 Ratings

    Trade Management

    N/A
    0 Ratings
    6.9
    69%
    5 Ratings

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    6.9
    69%
    4 Ratings

    Customs Entry Management

    N/A
    0 Ratings
    7.7
    77%
    7 Ratings

    Customs Document Management

    N/A
    0 Ratings
    7.3
    73%
    7 Ratings

    Customs Document Collaboration

    N/A
    0 Ratings
    6.3
    63%
    6 Ratings

    Fulfillment Management

    N/A
    0 Ratings
    5.1
    51%
    9 Ratings

    Inventory Visibility

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Warehouse Workforce Management

    N/A
    0 Ratings
    7.6
    76%
    7 Ratings

    Manufacturing

    Brightpearl

    Feature Set Not Supported
    N/A
    8.1

    Epicor Kinetic

    81%
    Epicor Kinetic ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    7.9
    79%
    15 Ratings

    Supply Chain Business Flows

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Production Management

    N/A
    0 Ratings
    7.6
    76%
    19 Ratings

    Contracted Manufacturing Management

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Configuration Management

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Work Definition

    N/A
    0 Ratings
    7.9
    79%
    12 Ratings

    Work Execution

    N/A
    0 Ratings
    7.7
    77%
    15 Ratings

    Advanced Fulfillment

    N/A
    0 Ratings
    8.7
    87%
    12 Ratings

    Manufacturing Costs

    N/A
    0 Ratings
    9.3
    93%
    19 Ratings

    Supply Chain

    Brightpearl

    Feature Set Not Supported
    N/A
    9.4

    Epicor Kinetic

    94%
    Epicor Kinetic ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    8.9
    89%
    18 Ratings

    Inventory Planning

    N/A
    0 Ratings
    8.9
    89%
    21 Ratings

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    9.9
    99%
    10 Ratings

    Performance Monitoring

    N/A
    0 Ratings
    9.8
    98%
    16 Ratings

    Product Lifecycle Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.6

    Epicor Kinetic

    76%
    Epicor Kinetic ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Requirements Management

    N/A
    0 Ratings
    7.7
    77%
    4 Ratings

    Proposal Management

    N/A
    0 Ratings
    7.4
    74%
    4 Ratings

    Innovation Portfolio Management

    N/A
    0 Ratings
    9.9
    99%
    4 Ratings

    Product Master Data Management

    N/A
    0 Ratings
    7.0
    70%
    5 Ratings

    Vendor Portal

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Project Portfolio Management

    N/A
    0 Ratings
    7.5
    75%
    3 Ratings

    Attribute Ratings

    • Brightpearl is rated higher in 1 area: Vendor post-sale
    • Epicor Kinetic is rated higher in 4 areas: Likelihood to Recommend, Usability, Support Rating, Product Scalability

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    8.9

    Epicor Kinetic

    89%
    40 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings

    Epicor Kinetic

    N/A
    0 Ratings

    Usability

    4.4

    Brightpearl

    44%
    8 Ratings
    9.0

    Epicor Kinetic

    90%
    1 Rating

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings

    Epicor Kinetic

    N/A
    0 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings

    Epicor Kinetic

    N/A
    0 Ratings

    Support Rating

    7.9

    Brightpearl

    79%
    268 Ratings
    10.0

    Epicor Kinetic

    100%
    3 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    Epicor Kinetic

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    Epicor Kinetic

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings

    Epicor Kinetic

    N/A
    0 Ratings

    Configurability

    8.0

    Brightpearl

    80%
    1 Rating

    Epicor Kinetic

    N/A
    0 Ratings

    Ease of integration

    7.0

    Brightpearl

    70%
    1 Rating

    Epicor Kinetic

    N/A
    0 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings
    8.5

    Epicor Kinetic

    85%
    15 Ratings

    Vendor post-sale

    8.0

    Brightpearl

    80%
    1 Rating
    7.6

    Epicor Kinetic

    76%
    14 Ratings

    Vendor pre-sale

    9.0

    Brightpearl

    90%
    1 Rating

    Epicor Kinetic

    N/A
    0 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Read full review

    Epicor Software

    Epicor is an excellent system for most manufacturing customers and offers several features previously only offered on the very large (e.g. Oracle, PeopleSoft, etc) level platforms. Yet the pricing is mid-level, and the expandability through additional modules provides a great opportunity for future business growth. The architecture is easily scalable, fast, and offers great options for both on premise and hosted systems. Epicor is flexible, and large enough that regular updates and enhancements continue to be adopted to improve functionality and effectiveness. It is however, not for everyone. Competition in this sector is very good, with several mid-level systems being available at a similar price point. If you are considering adopting a new ERP system and are in the plastics space, you also owe it to yourself and your team to consider IQMS, which is becoming a de-facto standard in this segment. Also, for specific medical sectors, you will find that Epicor software validation for CFR Part 11 compliance can be quite costly-- although the software is capable of supporting this with modification. Overall, Epicor is a solid choice. Ultimately, it will be up to your team to determine what works best for your needs. You won't be disappointed with Epicor if you do the due diligence and take the time needed to properly review and demo the product. Remember though, demos are typically "best case" staged, so be sure to throw several curveballs at your vendor and bring out the unique requirements of your business.
    Read full review

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Read full review

    Epicor Software

    • Epicor has the best product configurator that I have seen on the market. This was one of the main reasons we went with Epicor, and have not been disappointed at all.
    • Epicor is also one of the easiest ERP system to learn, and has many ways for users to get training. Epicor University, on-line courses, or class room settings, also user conference every year, and user support groups.
    • The Enterprise search ability in Epicor is great, can find parts, customers, suppliers, etc. so easily. And if you can't remember where a report or task that you want to do is on the menu, you can search for that also.
    Read full review

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Read full review

    Epicor Software

    • Consultants should be very well trained to make sure program integrity is maintained during challenging implementations.
    • There should be an improvement on answering questions raised, especially upon migration issues.
    • When is Epicor aware of improper/incorrect implementation they might proactively offer improvement support?
    Read full review

    Pricing Details

    Brightpearl

    Starting Price

    Editions & Modules

    Brightpearl editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

      Epicor Kinetic

      Starting Price

      Editions & Modules

      Epicor Kinetic editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Must contact sales team for pricing.

        Likelihood to Renew

        Brightpearl

        Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
        Read full review

        Epicor Software

        No answers on this topic

        Usability

        Brightpearl

        Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
        Read full review

        Epicor Software

        It is a good service to have people update and collaborate with I also like the ease of it. It keeps the stock of materials accountable
        Read full review

        Reliability and Availability

        Brightpearl

        Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
        Read full review

        Epicor Software

        No answers on this topic

        Performance

        Brightpearl

        Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
        Read full review

        Epicor Software

        No answers on this topic

        Support Rating

        Brightpearl

        Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
        Read full review

        Epicor Software

        If the answer to your problem is not readily available in an answer book, your response or solution will take months, if you get one at all. Problems need to be sent to support and duplicated by them before they try to fix it. This is extremely frustrating because you have to prove to Epicor that you are having an issue. If by some miracle you get by this barrier, your problem is submitted to development for review. You can't speak to them or communicate in any way directly. This group appears to be completely unconcerned about user issues or customer service. Our experiences have been negative across the board.
        Read full review

        In-Person Training

        Brightpearl

        No in house training was given.
        Read full review

        Epicor Software

        No answers on this topic

        Online Training

        Brightpearl

        The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
        Read full review

        Epicor Software

        No answers on this topic

        Implementation Rating

        Brightpearl

        Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
        We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
        Read full review

        Epicor Software

        No answers on this topic

        Alternatives Considered

        Brightpearl

        Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
        Read full review

        Epicor Software

        Everyone at our organization really appreciated "made 2 manage" because of all of the quick access and some of the capabilities in accounting. So far, Epicor is much more advanced but the two can stand side by side. These two programs cannot really be compared just because it's just not fair to compare an on-site server ERP system to a cloud-based one.
        Read full review

        Scalability

        Brightpearl

        Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
        Read full review

        Epicor Software

        The software is pretty easy to use. Things are pretty clear on how to do them and if you don't know how to do something they have instructions on how to do them or you get an error code telling you exactly what to do. I have been satisfied with my overall experience.
        Read full review

        Return on Investment

        Brightpearl

        • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
        • We've also had to spend a ton of money with our CPAs fixing our financials every month.
        • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
        Read full review

        Epicor Software

        • The ROI can be hard to quantify. We spend more time setting up and entering information up front, but we spend less time than before trying to track project costs so that evens out. Purchasing the system and implementing it was very expensive, but the benefit is the the better information can save money on projects as we know where best to spend our time and identify potential problems earlier on a project. We believe it will have a positive impact, but I'd say it will take a few years (3-4) to be worth it.
        Read full review

        Screenshots

        Add comparison