What users are saying about
289 Ratings
289 Ratings
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Score 3.4 out of 100
5 Ratings
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Score 6.6 out of 100

Feature Set Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    8.7

    Genius Solutions

    87%
    Genius Solutions ranks higher in 1/1 features

    API for custom integration

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Genius Solutions

    84%
    Genius Solutions ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Genius Solutions

    84%
    Genius Solutions ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    8.9
    89%
    4 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Genius Solutions

    80%
    Genius Solutions ranks higher in 4/4 features

    Accounts payable

    N/A
    0 Ratings
    7.7
    77%
    4 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.2
    82%
    4 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.7
    77%
    2 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.4

    Genius Solutions

    84%
    Genius Solutions ranks higher in 1/1 features

    Inventory tracking

    N/A
    0 Ratings
    8.4
    84%
    4 Ratings

    Project Financial Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.5

    Genius Solutions

    85%
    Genius Solutions ranks higher in 1/1 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    8.5
    85%
    3 Ratings

    Attribute Ratings

    • Genius Solutions is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    7.7

    Genius Solutions

    77%
    4 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings

    Genius Solutions

    N/A
    0 Ratings

    Usability

    4.4

    Brightpearl

    44%
    8 Ratings

    Genius Solutions

    N/A
    0 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings

    Genius Solutions

    N/A
    0 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings

    Genius Solutions

    N/A
    0 Ratings

    Support Rating

    7.9

    Brightpearl

    79%
    268 Ratings

    Genius Solutions

    N/A
    0 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating

    Genius Solutions

    N/A
    0 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating

    Genius Solutions

    N/A
    0 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings

    Genius Solutions

    N/A
    0 Ratings

    Configurability

    8.0

    Brightpearl

    80%
    1 Rating

    Genius Solutions

    N/A
    0 Ratings

    Ease of integration

    7.0

    Brightpearl

    70%
    1 Rating

    Genius Solutions

    N/A
    0 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings

    Genius Solutions

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    Brightpearl

    80%
    1 Rating

    Genius Solutions

    N/A
    0 Ratings

    Vendor pre-sale

    9.0

    Brightpearl

    90%
    1 Rating

    Genius Solutions

    N/A
    0 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Read full review

    Genius Solutions

    Genius is great for analysis data using Microsoft products like Power BI or Excel as it links directly to them. Genius has also helped the work flow of our company a lot by streamlining processes. One process that helps our company a lot is the ability to print all work orders and fabrication/assembly plans in their batch printing module. Printing these would take up to five hours per assembly in Quickbooks and it now takes 10 minutes.
    Read full review

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Read full review

    Genius Solutions

    • The production is simple and efficient, this is done directly from our 3D design software (SolidWorks).
    • Technical support is efficient, when problems arise, solutions are provided quickly.
    • The monitoring of production costs is clear and easy to consult.
    Read full review

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
    Read full review

    Genius Solutions

    • Support hours (now, from 8h00 to 17h00, Monday to Friday).
    • The info with help button (F1) to be more easy to find.
    Read full review

    Pricing Details

    Brightpearl

    Starting Price

    Editions & Modules

    Brightpearl editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

      Genius Solutions

      Starting Price

      $1,500 per user for one year

      Editions & Modules

      Genius Solutions editions and modules pricing
      EditionModules
      On Premise$3000.001
      SAAS$1500.002

      Footnotes

      1. per user for one year
      2. per user for one year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required $1500.00

      Additional Details

      Likelihood to Renew

      Brightpearl

      Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
      Read full review

      Genius Solutions

      No answers on this topic

      Usability

      Brightpearl

      Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
      Read full review

      Genius Solutions

      No answers on this topic

      Reliability and Availability

      Brightpearl

      Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
      Read full review

      Genius Solutions

      No answers on this topic

      Performance

      Brightpearl

      Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
      Read full review

      Genius Solutions

      No answers on this topic

      Support Rating

      Brightpearl

      Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
      Read full review

      Genius Solutions

      No answers on this topic

      In-Person Training

      Brightpearl

      No in house training was given.
      Read full review

      Genius Solutions

      No answers on this topic

      Online Training

      Brightpearl

      The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
      Read full review

      Genius Solutions

      No answers on this topic

      Implementation Rating

      Brightpearl

      Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
      We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
      Read full review

      Genius Solutions

      No answers on this topic

      Alternatives Considered

      Brightpearl

      Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
      Read full review

      Genius Solutions

      Genius had a far better implementation team and had everything we were looking for without having to super customize a product. The implementation was also far easier than expected due to their ability to manipulate spreadsheets and import them in. We are glad we went with Genius due to the flow of the software and the syncable database. The main thing missed about Quickbooks is the ability to easily fix mistakes by deleting transactions or edit them even after they posted. This however made financials less reliable
      Read full review

      Scalability

      Brightpearl

      Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
      Read full review

      Genius Solutions

      No answers on this topic

      Return on Investment

      Brightpearl

      • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
      • We've also had to spend a ton of money with our CPAs fixing our financials every month.
      • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
      Read full review

      Genius Solutions

      • Quick report.
      • Quick punch.
      • Fast billing.
      Read full review

      Screenshots

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