What users are saying about
288 Ratings
288 Ratings
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Score 4.4 out of 100
5 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

Genius Solutions

Genius is great for analysis data using Microsoft products like Power BI or Excel as it links directly to them. Genius has also helped the work flow of our company a lot by streamlining processes. One process that helps our company a lot is the ability to print all work orders and fabrication/assembly plans in their batch printing module. Printing these would take up to five hours per assembly in Quickbooks and it now takes 10 minutes.
Christian Fry | TrustRadius Reviewer

Feature Rating Comparison

Customization

Brightpearl
Genius Solutions
8.6
API for custom integration
Brightpearl
Genius Solutions
8.6

Security

Brightpearl
Genius Solutions
8.4
Role-based user permissions
Brightpearl
Genius Solutions
8.4

Reporting & Analytics

Brightpearl
Genius Solutions
8.4
Dashboards
Brightpearl
Genius Solutions
8.4
Standard reports
Brightpearl
Genius Solutions
8.0
Custom reports
Brightpearl
Genius Solutions
8.9

General Ledger and Configurable Accounting

Brightpearl
Genius Solutions
8.0
Accounts payable
Brightpearl
Genius Solutions
7.7
Accounts receivable
Brightpearl
Genius Solutions
8.2
Global Financial Support
Brightpearl
Genius Solutions
8.5
Primary and Secondary Ledgers
Brightpearl
Genius Solutions
7.7

Inventory Management

Brightpearl
Genius Solutions
8.4
Inventory tracking
Brightpearl
Genius Solutions
8.4

Project Financial Management

Brightpearl
Genius Solutions
8.5
Budgeting and Forecasting
Brightpearl
Genius Solutions
8.5

Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

Genius Solutions

  • The production is simple and efficient, this is done directly from our 3D design software (SolidWorks).
  • Technical support is efficient, when problems arise, solutions are provided quickly.
  • The monitoring of production costs is clear and easy to consult.
Jocelyn Gauthier | TrustRadius Reviewer

Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

Genius Solutions

  • Support hours (now, from 8h00 to 17h00, Monday to Friday).
  • The info with help button (F1) to be more easy to find.
Adina Marcu | TrustRadius Reviewer

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Usability

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Performance

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Support Rating

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Alternatives Considered

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

Genius Solutions

Genius had a far better implementation team and had everything we were looking for without having to super customize a product. The implementation was also far easier than expected due to their ability to manipulate spreadsheets and import them in. We are glad we went with Genius due to the flow of the software and the syncable database. The main thing missed about Quickbooks is the ability to easily fix mistakes by deleting transactions or edit them even after they posted. This however made financials less reliable
Christian Fry | TrustRadius Reviewer

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

Genius Solutions

No score
No answers yet
No answers on this topic

Return on Investment

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

Genius Solutions

  • Quick report.
  • Quick punch.
  • Fast billing.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Brightpearl Editions & Modules

Additional Pricing Details
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

Genius Solutions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1500.00

Genius Solutions Editions & Modules

On-premise Edition
On Premise$3000.001
  1. per user for one year
SaaS Edition
SAAS$1500.001
  1. per user for one year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Brightpearl
1.6
Genius Solutions
7.7

Likelihood to Renew

Brightpearl
8.2
Genius Solutions

Usability

Brightpearl
4.1
Genius Solutions

Reliability and Availability

Brightpearl
10.0
Genius Solutions

Performance

Brightpearl
9.0
Genius Solutions

Support Rating

Brightpearl
7.7
Genius Solutions

In-Person Training

Brightpearl
1.0
Genius Solutions

Online Training

Brightpearl
7.0
Genius Solutions

Implementation Rating

Brightpearl
6.5
Genius Solutions

Scalability

Brightpearl
6.9
Genius Solutions

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