What users are saying about
289 Ratings
8 Ratings
289 Ratings
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Score 3.5 out of 100
8 Ratings
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Score 8.2 out of 100

Attribute Ratings

  • Narvar is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

1.7

Brightpearl

17%
156 Ratings
8.0

Narvar

80%
5 Ratings

Likelihood to Renew

8.2

Brightpearl

82%
12 Ratings

Narvar

N/A
0 Ratings

Usability

4.4

Brightpearl

44%
8 Ratings

Narvar

N/A
0 Ratings

Availability

10.0

Brightpearl

100%
2 Ratings

Narvar

N/A
0 Ratings

Performance

9.0

Brightpearl

90%
2 Ratings

Narvar

N/A
0 Ratings

Support Rating

7.9

Brightpearl

79%
268 Ratings
8.0

Narvar

80%
2 Ratings

In-Person Training

1.0

Brightpearl

10%
1 Rating

Narvar

N/A
0 Ratings

Online Training

7.0

Brightpearl

70%
1 Rating

Narvar

N/A
0 Ratings

Implementation Rating

6.5

Brightpearl

65%
208 Ratings

Narvar

N/A
0 Ratings

Configurability

8.0

Brightpearl

80%
1 Rating

Narvar

N/A
0 Ratings

Ease of integration

7.0

Brightpearl

70%
1 Rating

Narvar

N/A
0 Ratings

Product Scalability

6.9

Brightpearl

69%
5 Ratings

Narvar

N/A
0 Ratings

Vendor post-sale

8.0

Brightpearl

80%
1 Rating

Narvar

N/A
0 Ratings

Vendor pre-sale

9.0

Brightpearl

90%
1 Rating

Narvar

N/A
0 Ratings

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
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Narvar

If you're not on a platform that has a branded post-purchase landing page or in-email estimated delivery date script, Narvar provides this experience. It's a nice-to-have for any brand that wants to provide a seamless, branded shopping experience for their customers. Narvar's grown rapidly and it seems they are increasing costs, which may be prohibitive and hard to justify for smaller companies.
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Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
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Narvar

  • Narvar offered us a turn-key solution that we had up and running in less than a month.
  • Narvar offered several out of the box widgets (solutions) to help build/customize content (calendar view, milestone icons, SMS messaging and personalize content based on items purchased).
  • Narvar's solution is scalable/expandable to include returns (once we are ready).
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Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
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Narvar

  • Pricing is much more expensive than competitors.
  • UI Design is often lacking.
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Pricing Details

Brightpearl

Starting Price

Editions & Modules

Brightpearl editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

    Narvar

    Starting Price

    Editions & Modules

    Narvar editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Brightpearl

      Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
      Read full review

      Narvar

      No answers on this topic

      Usability

      Brightpearl

      Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
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      Narvar

      No answers on this topic

      Reliability and Availability

      Brightpearl

      Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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      Narvar

      No answers on this topic

      Performance

      Brightpearl

      Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
      Read full review

      Narvar

      No answers on this topic

      Support Rating

      Brightpearl

      Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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      Narvar

      Once it's set up, it doesn't require much support. We used to have quarterly or bi-annual touch bases with an account person to review our rating and customer usage but haven't heard from them in a while - either because we're too small or they got rid of this interaction. Can't say we miss it though because we can see our rating and feedback, and there is only so much you can do within the confines of the platform without adding on new functionality.
      Read full review

      In-Person Training

      Brightpearl

      No in house training was given.
      Read full review

      Narvar

      No answers on this topic

      Online Training

      Brightpearl

      The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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      Narvar

      No answers on this topic

      Implementation Rating

      Brightpearl

      Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
      We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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      Narvar

      No answers on this topic

      Alternatives Considered

      Brightpearl

      Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
      Read full review

      Narvar

      At the time, Narvar had no other competitors to my knowledge. We looked at building this functionality in house which had a 3 month estimate. Everyone involved happily welcomed the tool.
      Read full review

      Scalability

      Brightpearl

      Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
      Read full review

      Narvar

      No answers on this topic

      Return on Investment

      Brightpearl

      • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
      • We've also had to spend a ton of money with our CPAs fixing our financials every month.
      • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
      Read full review

      Narvar

      • Not sure we could attribute ROI to this tool.
      Read full review

      Screenshots

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