What users are saying about
289 Ratings
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Top Rated
817 Ratings
289 Ratings
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Score 3.4 out of 100

Oracle Cloud ERP

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Top Rated
817 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Payroll Management

    Brightpearl

    Feature Set Not Supported
    N/A
    9.0

    Oracle Cloud ERP

    90%
    Oracle Cloud ERP ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    14 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.9
    89%
    14 Ratings

    Reimbursement management

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Customization

    Brightpearl

    Feature Set Not Supported
    N/A
    7.7

    Oracle Cloud ERP

    77%
    Oracle Cloud ERP ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    7.9
    79%
    180 Ratings

    Plug-ins

    N/A
    0 Ratings
    7.5
    75%
    153 Ratings

    Security

    Brightpearl

    Feature Set Not Supported
    N/A
    8.6

    Oracle Cloud ERP

    86%
    Oracle Cloud ERP ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    203 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    218 Ratings

    Reporting & Analytics

    Brightpearl

    Feature Set Not Supported
    N/A
    8.2

    Oracle Cloud ERP

    82%
    Oracle Cloud ERP ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.3
    83%
    215 Ratings

    Standard reports

    N/A
    0 Ratings
    8.1
    81%
    220 Ratings

    Custom reports

    N/A
    0 Ratings
    8.1
    81%
    216 Ratings

    General Ledger and Configurable Accounting

    Brightpearl

    Feature Set Not Supported
    N/A
    8.9

    Oracle Cloud ERP

    89%
    Oracle Cloud ERP ranks higher in 11/11 features

    Accounts payable

    N/A
    0 Ratings
    8.4
    84%
    238 Ratings

    Accounts receivable

    N/A
    0 Ratings
    8.2
    82%
    229 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.2
    82%
    180 Ratings

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    8.4
    84%
    206 Ratings

    Intercompany Accounting

    N/A
    0 Ratings
    8.4
    84%
    201 Ratings

    Localizations

    N/A
    0 Ratings
    7.8
    78%
    172 Ratings

    Journals and Reconciliations

    N/A
    0 Ratings
    8.2
    82%
    214 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    8.3
    83%
    201 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    8.3
    83%
    198 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    8.1
    81%
    178 Ratings

    Standardized Processes

    N/A
    0 Ratings
    8.4
    84%
    210 Ratings

    Inventory Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Oracle Cloud ERP

    83%
    Oracle Cloud ERP ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    8.4
    84%
    163 Ratings

    Automatic reordering

    N/A
    0 Ratings
    8.5
    85%
    143 Ratings

    Location management

    N/A
    0 Ratings
    8.2
    82%
    145 Ratings

    Manufacturing module

    N/A
    0 Ratings
    8.1
    81%
    128 Ratings

    Order Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Oracle Cloud ERP

    83%
    Oracle Cloud ERP ranks higher in 7/7 features

    Pricing

    N/A
    0 Ratings
    8.1
    81%
    147 Ratings

    Order entry

    N/A
    0 Ratings
    8.3
    83%
    154 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.3
    83%
    128 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.4
    84%
    138 Ratings

    Order Orchestration

    N/A
    0 Ratings
    8.1
    81%
    129 Ratings

    End-to-end order visibility

    N/A
    0 Ratings
    8.1
    81%
    138 Ratings

    Order exception Resolution

    N/A
    0 Ratings
    8.4
    84%
    129 Ratings

    Subledger and Financial Process

    Brightpearl

    Feature Set Not Supported
    N/A
    8.2

    Oracle Cloud ERP

    82%
    Oracle Cloud ERP ranks higher in 14/14 features

    Automated Invoice Processing

    N/A
    0 Ratings
    8.3
    83%
    194 Ratings

    Shared Services Payments

    N/A
    0 Ratings
    8.0
    80%
    170 Ratings

    Billings Management

    N/A
    0 Ratings
    8.3
    83%
    171 Ratings

    Customer Receipt Applications

    N/A
    0 Ratings
    8.1
    81%
    175 Ratings

    Customer Collections

    N/A
    0 Ratings
    8.1
    81%
    167 Ratings

    Revenue Recognition

    N/A
    0 Ratings
    8.3
    83%
    166 Ratings

    Cash Management

    N/A
    0 Ratings
    8.1
    81%
    185 Ratings

    Asset Management

    N/A
    0 Ratings
    8.2
    82%
    185 Ratings

    Travel & Expense Management

    N/A
    0 Ratings
    8.2
    82%
    153 Ratings

    Budgetary Control & Encumbrance Accounting

    N/A
    0 Ratings
    8.2
    82%
    151 Ratings

    Period Close

    N/A
    0 Ratings
    8.5
    85%
    182 Ratings

    Transactions Tax

    N/A
    0 Ratings
    8.0
    80%
    158 Ratings

    Subledger Reconciliations

    N/A
    0 Ratings
    8.2
    82%
    164 Ratings

    3rd Party Accounting Systems

    N/A
    0 Ratings
    8.0
    80%
    120 Ratings

    Project Financial Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Oracle Cloud ERP

    83%
    Oracle Cloud ERP ranks higher in 12/12 features

    Budgeting and Forecasting

    N/A
    0 Ratings
    8.3
    83%
    140 Ratings

    Project Costing

    N/A
    0 Ratings
    8.3
    83%
    142 Ratings

    Cost Capture

    N/A
    0 Ratings
    8.3
    83%
    131 Ratings

    Capital Project Management

    N/A
    0 Ratings
    8.2
    82%
    128 Ratings

    Customer Invoicing

    N/A
    0 Ratings
    8.3
    83%
    131 Ratings

    Customer Contract Compliance

    N/A
    0 Ratings
    8.3
    83%
    117 Ratings

    Project Revenue Recognition

    N/A
    0 Ratings
    8.2
    82%
    123 Ratings

    Project Financial Performance Analysis

    N/A
    0 Ratings
    8.2
    82%
    119 Ratings

    Project Financials Dashboard

    N/A
    0 Ratings
    8.3
    83%
    120 Ratings

    Real-time Financial Reporting

    N/A
    0 Ratings
    8.3
    83%
    126 Ratings

    Embedded Business Intelligence

    N/A
    0 Ratings
    8.3
    83%
    116 Ratings

    Project Planning Collaboration

    N/A
    0 Ratings
    8.2
    82%
    112 Ratings

    Project Execution Management

    Brightpearl

    Feature Set Not Supported
    N/A
    7.9

    Oracle Cloud ERP

    79%
    Oracle Cloud ERP ranks higher in 15/15 features

    Project Planning and Scheduling

    N/A
    0 Ratings
    8.2
    82%
    105 Ratings

    Project Manager Dashboard

    N/A
    0 Ratings
    8.1
    81%
    106 Ratings

    Resource Manager Dashboard

    N/A
    0 Ratings
    8.0
    80%
    104 Ratings

    Task Insight for Project Managers

    N/A
    0 Ratings
    7.8
    78%
    98 Ratings

    Project Manager Mobile Functionality

    N/A
    0 Ratings
    7.8
    78%
    101 Ratings

    Team Member Task Collaboration

    N/A
    0 Ratings
    7.7
    77%
    97 Ratings

    Team Member Mobile Functionality

    N/A
    0 Ratings
    7.8
    78%
    95 Ratings

    Project Candidate Search

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Project Candidate Comparison and Analysis

    N/A
    0 Ratings
    7.8
    78%
    88 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    7.6
    76%
    91 Ratings

    Defineable Resource Pools

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    Talent Profiles

    N/A
    0 Ratings
    7.7
    77%
    87 Ratings

    Real-Time Project Reporting

    N/A
    0 Ratings
    7.9
    79%
    92 Ratings

    Absence Management

    N/A
    0 Ratings
    8.1
    81%
    88 Ratings

    Product Lifecycle Management

    N/A
    0 Ratings
    8.1
    81%
    91 Ratings

    Grants Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.2

    Oracle Cloud ERP

    82%
    Oracle Cloud ERP ranks higher in 4/4 features

    Award Lifecycle Management

    N/A
    0 Ratings
    8.3
    83%
    99 Ratings

    Spending Control

    N/A
    0 Ratings
    8.2
    82%
    99 Ratings

    Indirect Cost Management

    N/A
    0 Ratings
    8.1
    81%
    102 Ratings

    Billing

    N/A
    0 Ratings
    8.2
    82%
    109 Ratings

    Procurement

    Brightpearl

    Feature Set Not Supported
    N/A
    8.1

    Oracle Cloud ERP

    81%
    Oracle Cloud ERP ranks higher in 19/19 features

    Sourcing Team Collaboration

    N/A
    0 Ratings
    8.1
    81%
    126 Ratings

    Sourcing Analysis

    N/A
    0 Ratings
    8.1
    81%
    123 Ratings

    Bids Analyzed and Compared

    N/A
    0 Ratings
    8.0
    80%
    106 Ratings

    Catalog Shopping E-Commerce for Employees

    N/A
    0 Ratings
    7.8
    78%
    102 Ratings

    Contract Authoring

    N/A
    0 Ratings
    8.3
    83%
    107 Ratings

    Contract Compliance Management

    N/A
    0 Ratings
    8.3
    83%
    105 Ratings

    Contract History

    N/A
    0 Ratings
    8.3
    83%
    107 Ratings

    Contract Renewal Automation

    N/A
    0 Ratings
    8.2
    82%
    104 Ratings

    Contract Repository

    N/A
    0 Ratings
    7.9
    79%
    101 Ratings

    Contract Standardization and Enforcement

    N/A
    0 Ratings
    8.2
    82%
    96 Ratings

    Electronic Signatures

    N/A
    0 Ratings
    8.2
    82%
    99 Ratings

    Invoice Automated Matching

    N/A
    0 Ratings
    8.4
    84%
    116 Ratings

    Purchasing Risk and Compliance Management

    N/A
    0 Ratings
    7.9
    79%
    103 Ratings

    Requisitions-to-Purchase Orders Integrated

    N/A
    0 Ratings
    8.1
    81%
    121 Ratings

    Spend Compliance Management

    N/A
    0 Ratings
    8.0
    80%
    104 Ratings

    Supplier Assessment

    N/A
    0 Ratings
    8.0
    80%
    106 Ratings

    Supplier Communication and Collaboration

    N/A
    0 Ratings
    8.0
    80%
    110 Ratings

    Supplier Management

    N/A
    0 Ratings
    8.2
    82%
    125 Ratings

    Supplier Portal

    N/A
    0 Ratings
    8.0
    80%
    109 Ratings

    Risk Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Oracle Cloud ERP

    80%
    Oracle Cloud ERP ranks higher in 9/9 features

    Risk Repository

    N/A
    0 Ratings
    8.1
    81%
    81 Ratings

    Control Management

    N/A
    0 Ratings
    8.1
    81%
    81 Ratings

    Control Mapping

    N/A
    0 Ratings
    8.1
    81%
    78 Ratings

    Control Efficiency Assessments

    N/A
    0 Ratings
    7.9
    79%
    74 Ratings

    Automated Control Assessments

    N/A
    0 Ratings
    7.9
    79%
    75 Ratings

    Assessment Capture

    N/A
    0 Ratings
    7.8
    78%
    76 Ratings

    Issue Detection

    N/A
    0 Ratings
    8.1
    81%
    74 Ratings

    Automatic Notification

    N/A
    0 Ratings
    8.0
    80%
    75 Ratings

    Remediation and Certification

    N/A
    0 Ratings
    8.0
    80%
    74 Ratings

    Logistics

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Oracle Cloud ERP

    80%
    Oracle Cloud ERP ranks higher in 13/13 features

    Transportation Planning and Optimization

    N/A
    0 Ratings
    8.0
    80%
    71 Ratings

    Transportation Sourcing Management

    N/A
    0 Ratings
    8.3
    83%
    68 Ratings

    Transportation Process Integration

    N/A
    0 Ratings
    7.8
    78%
    68 Ratings

    Transportation Execution Management

    N/A
    0 Ratings
    8.1
    81%
    66 Ratings

    Freight Payment Automation

    N/A
    0 Ratings
    8.1
    81%
    67 Ratings

    Trade Management

    N/A
    0 Ratings
    8.3
    83%
    63 Ratings

    Trade Regulatory Compliance Management

    N/A
    0 Ratings
    7.6
    76%
    64 Ratings

    Customs Entry Management

    N/A
    0 Ratings
    8.1
    81%
    60 Ratings

    Customs Document Management

    N/A
    0 Ratings
    7.9
    79%
    62 Ratings

    Customs Document Collaboration

    N/A
    0 Ratings
    7.9
    79%
    63 Ratings

    Fulfillment Management

    N/A
    0 Ratings
    7.9
    79%
    67 Ratings

    Inventory Visibility

    N/A
    0 Ratings
    8.2
    82%
    72 Ratings

    Warehouse Workforce Management

    N/A
    0 Ratings
    8.2
    82%
    65 Ratings

    Manufacturing

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Oracle Cloud ERP

    80%
    Oracle Cloud ERP ranks higher in 9/9 features

    Production Process Design

    N/A
    0 Ratings
    8.0
    80%
    71 Ratings

    Supply Chain Business Flows

    N/A
    0 Ratings
    8.1
    81%
    72 Ratings

    Production Management

    N/A
    0 Ratings
    8.1
    81%
    73 Ratings

    Contracted Manufacturing Management

    N/A
    0 Ratings
    7.9
    79%
    65 Ratings

    Configuration Management

    N/A
    0 Ratings
    8.0
    80%
    71 Ratings

    Work Definition

    N/A
    0 Ratings
    8.1
    81%
    69 Ratings

    Work Execution

    N/A
    0 Ratings
    8.0
    80%
    69 Ratings

    Advanced Fulfillment

    N/A
    0 Ratings
    8.0
    80%
    70 Ratings

    Manufacturing Costs

    N/A
    0 Ratings
    8.1
    81%
    69 Ratings

    Supply Chain

    Brightpearl

    Feature Set Not Supported
    N/A
    8.3

    Oracle Cloud ERP

    83%
    Oracle Cloud ERP ranks higher in 4/4 features

    Forecasting

    N/A
    0 Ratings
    8.3
    83%
    98 Ratings

    Inventory Planning

    N/A
    0 Ratings
    8.2
    82%
    100 Ratings

    Multi-tier Supply Chain Planning

    N/A
    0 Ratings
    8.2
    82%
    88 Ratings

    Performance Monitoring

    N/A
    0 Ratings
    8.5
    85%
    91 Ratings

    Product Lifecycle Management

    Brightpearl

    Feature Set Not Supported
    N/A
    8.0

    Oracle Cloud ERP

    80%
    Oracle Cloud ERP ranks higher in 7/7 features

    Ideation Management

    N/A
    0 Ratings
    7.9
    79%
    72 Ratings

    Requirements Management

    N/A
    0 Ratings
    8.0
    80%
    73 Ratings

    Proposal Management

    N/A
    0 Ratings
    8.0
    80%
    73 Ratings

    Innovation Portfolio Management

    N/A
    0 Ratings
    7.7
    77%
    73 Ratings

    Product Master Data Management

    N/A
    0 Ratings
    8.1
    81%
    76 Ratings

    Vendor Portal

    N/A
    0 Ratings
    8.0
    80%
    69 Ratings

    Project Portfolio Management

    N/A
    0 Ratings
    8.0
    80%
    75 Ratings

    Attribute Ratings

    • Brightpearl is rated higher in 5 areas: Likelihood to Renew, Availability, Performance, Vendor post-sale, Vendor pre-sale
    • Oracle Cloud ERP is rated higher in 9 areas: Likelihood to Recommend, Usability, Support Rating, In-Person Training, Online Training, Implementation Rating, Configurability, Ease of integration, Product Scalability

    Likelihood to Recommend

    1.7

    Brightpearl

    17%
    156 Ratings
    8.5

    Oracle Cloud ERP

    85%
    270 Ratings

    Likelihood to Renew

    8.2

    Brightpearl

    82%
    12 Ratings
    6.0

    Oracle Cloud ERP

    60%
    12 Ratings

    Usability

    4.4

    Brightpearl

    44%
    8 Ratings
    8.0

    Oracle Cloud ERP

    80%
    8 Ratings

    Availability

    10.0

    Brightpearl

    100%
    2 Ratings
    5.1

    Oracle Cloud ERP

    51%
    7 Ratings

    Performance

    9.0

    Brightpearl

    90%
    2 Ratings
    6.1

    Oracle Cloud ERP

    61%
    7 Ratings

    Support Rating

    7.9

    Brightpearl

    79%
    268 Ratings
    8.3

    Oracle Cloud ERP

    83%
    19 Ratings

    In-Person Training

    1.0

    Brightpearl

    10%
    1 Rating
    7.4

    Oracle Cloud ERP

    74%
    2 Ratings

    Online Training

    7.0

    Brightpearl

    70%
    1 Rating
    8.1

    Oracle Cloud ERP

    81%
    2 Ratings

    Implementation Rating

    6.5

    Brightpearl

    65%
    208 Ratings
    6.8

    Oracle Cloud ERP

    68%
    18 Ratings

    Configurability

    8.0

    Brightpearl

    80%
    1 Rating
    9.0

    Oracle Cloud ERP

    90%
    3 Ratings

    Ease of integration

    7.0

    Brightpearl

    70%
    1 Rating
    9.0

    Oracle Cloud ERP

    90%
    3 Ratings

    Product Scalability

    6.9

    Brightpearl

    69%
    5 Ratings
    7.0

    Oracle Cloud ERP

    70%
    3 Ratings

    Vendor post-sale

    8.0

    Brightpearl

    80%
    1 Rating
    7.0

    Oracle Cloud ERP

    70%
    3 Ratings

    Vendor pre-sale

    9.0

    Brightpearl

    90%
    1 Rating
    7.0

    Oracle Cloud ERP

    70%
    3 Ratings

    Likelihood to Recommend

    Brightpearl

    Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
    Read full review

    Oracle

    We are a publicly-traded healthcare company with over 50000 full-time and part-time employees. We also currently have about 15000 contingent workers in our workforce. Oracle Cloud ERP is very well suited for an enterprise our size. Our financial department relies heavily on Oracle cloud ERP for daily business functions like procurement, supply chain, accounts reconciliation, ledgers, payables, receivables, and supply chain logistics. The executive team uses this system for project management and our risk assessment and management department for Compliance, risk management portfolio.
    Read full review

    Pros

    Brightpearl

    • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
    • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
    • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
    Read full review

    Oracle

    • I no longer need VPN to login into the ERP cloud system.
    • I no longer need Java app required for form based application.
    • Data uploading feature using excel was highly required as it makes user life easy.
    • The application is self explanatory and easy to use.
    Read full review

    Cons

    Brightpearl

    • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
    • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
    • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
    • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
    • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
    • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
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    Oracle

    • Wide localization process.
    • Automated (without a human) business operations, better rpa solutions, scanning, mobile app, etc
    • Central systems for the company re using more than one erp systems.
    • Better reporting tools
    • Developer source also not such enough maybe to support them in each (in their market) countries.
    • Price policy also
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    Pricing Details

    Brightpearl

    Starting Price

    Editions & Modules

    Brightpearl editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

      Oracle Cloud ERP

      Starting Price

      Editions & Modules

      Oracle Cloud ERP editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required

        Additional Details

        Pricing per user varies by component within the Oracle ERP Cloud solution.

        Likelihood to Renew

        Brightpearl

        Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
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        Oracle

        Oracle ERP cloud is a significant investment for our company. It will be an ongoing software cost and there's no looking back on that. Our users have become very accustomed to this tool that it is not practically feasible to rip them off from this system. So yes we will continue to renew the subscription going forward.
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        Usability

        Brightpearl

        Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
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        Oracle

        Because as I said before, there are some good and some bad things. But good things seem to be more than the bad, and the bad things I personally think are going to be solved quickly, maybe with some patches over time.
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        Reliability and Availability

        Brightpearl

        Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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        Oracle

        The application is used by big banks like HSBC is a testament to its reliability. I did not hear or experience any outages.Oracle is in the hosting business since long. In its previous avatar, it used to be called as Oracle on demand. So oracle has enough experience and expertise in hosting and managing customers applications in their datacenters. Oracle is the only major company which has platform as a service, database as a service and software as a service product offerings on the cloud.Hence customers can rely on Oracle as many major fortune 500 companies do.
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        Performance

        Brightpearl

        Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
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        Oracle

        Cloud performance is something that they need to improve. Also it is not consistent. Sometimes for some users it is slow while for others it is fast. This is frustrating for users especially when they are in the middle of what they are doing. We communicated this to Oracle and they suggested to submit request for environment re-sizing. But again this we think should be a proactive effort from Oracle rather than relying on customers to reach out. This is something Oracle definitely needs to work on.
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        Support Rating

        Brightpearl

        Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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        Oracle

        Support is always providing step by step details to resolve any issue we encounter. If the issue is currently not a functionality or feature of the application they are supportive in offering guidance on submitting an enhancement request. Currently there is an enhancement that will be rolled out by Oracle that was designed for our organization.
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        In-Person Training

        Brightpearl

        No in house training was given.
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        Oracle

        The inperson trainings from Oracle University are effective. The trainers have vast experience and teached thousands of students. In person training will make people sit in a class and do the exercises. One can also learn from other students, who come with different background, industry etc. In person training will be an immersive experience and helps learn more in a short period of time.
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        Online Training

        Brightpearl

        The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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        Oracle

        We bought online training subscription from Oracle University. The subscription allowed our team to learn the nuts and bolts of the application.The subscription model helps access to all the modules as opposed to buying training for one module. We also leveraged guided learning subscription from Oracle. Guided learning is a state of the art learning application from Oracle. It resides within the application and guides the users on each and every step. This is learning by doing and is very effective. Once you buy guided learning, oracle keeps updating it with the release of new functionality in the quarterly upgrades.
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        Implementation Rating

        Brightpearl

        Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
        We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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        Oracle

        Try to use the system as true to generic form as possible and cut over quickly. Parallel implementation is not recommended. If the numbers are accurate and materially similar to prior period - cut over. A small accounting adjustment is much better than millions in project overruns or dual system maintenance.
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        Alternatives Considered

        Brightpearl

        Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
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        Oracle

        Oracle ERP Cloud is very powerful in giving us reliable financial management analysis that helps us run our business and makes sure our business is growing and developing each and [every] day. The support team from this tool is very useful, reliable[,] and supportive 24/7.
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        Scalability

        Brightpearl

        Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
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        Oracle

        Orcle ERP Cloud transformed and stabilized in this past 2 years since it was implemented. We have past the auditor reviews and 24 month end closes and 8 quarter closes and 2 FY closes. Above all we do have SEC reporting with all this data. Having said that our ERP subscription is a worthy investment and highly reliable source of information for our organization's needs
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        Return on Investment

        Brightpearl

        • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
        • We've also had to spend a ton of money with our CPAs fixing our financials every month.
        • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
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        Oracle

        • A tool that has made us able to get much ROI by the bank account integration, management of cash, and controlling business unit.
        • Project management is made easy with its module and tracking with the exact time and issuance makes it more convenient and compatible for the return.
        • Automation in pay and expenses improve the company’s visibility in the market.
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