What users are saying about
289 Ratings
14 Ratings
289 Ratings
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Score 3.4 out of 100
14 Ratings
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Score 7.3 out of 100

Attribute Ratings

  • Brightpearl is rated higher in 1 area: Likelihood to Renew
  • Zoho Inventory is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

1.7

Brightpearl

17%
156 Ratings
5.7

Zoho Inventory

57%
3 Ratings

Likelihood to Renew

8.2

Brightpearl

82%
12 Ratings
7.0

Zoho Inventory

70%
1 Rating

Usability

4.4

Brightpearl

44%
8 Ratings

Zoho Inventory

N/A
0 Ratings

Availability

10.0

Brightpearl

100%
2 Ratings

Zoho Inventory

N/A
0 Ratings

Performance

9.0

Brightpearl

90%
2 Ratings

Zoho Inventory

N/A
0 Ratings

Support Rating

7.9

Brightpearl

79%
268 Ratings

Zoho Inventory

N/A
0 Ratings

In-Person Training

1.0

Brightpearl

10%
1 Rating

Zoho Inventory

N/A
0 Ratings

Online Training

7.0

Brightpearl

70%
1 Rating

Zoho Inventory

N/A
0 Ratings

Implementation Rating

6.5

Brightpearl

65%
208 Ratings

Zoho Inventory

N/A
0 Ratings

Configurability

8.0

Brightpearl

80%
1 Rating

Zoho Inventory

N/A
0 Ratings

Ease of integration

7.0

Brightpearl

70%
1 Rating

Zoho Inventory

N/A
0 Ratings

Product Scalability

6.9

Brightpearl

69%
5 Ratings

Zoho Inventory

N/A
0 Ratings

Vendor post-sale

8.0

Brightpearl

80%
1 Rating

Zoho Inventory

N/A
0 Ratings

Vendor pre-sale

9.0

Brightpearl

90%
1 Rating

Zoho Inventory

N/A
0 Ratings

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
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Zoho Corporation

It's a basic system which does some things well but the things it does well are the basic things you would expect! Many other features that are a little beyond basic are just not available or you can get 90% of the way there but get stuck on the final 10% so you need to hire a developer who can try to get you through the last bit. An inventory management system with no bin locations pretty much sums it up. The reporting system is terrible. To get any real use you need to integrate it with Zoho Analytics but the problem there is it only syncs every 3 hours. The integrated shipping process is extremely cumbersome
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Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
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Zoho Corporation

  • It is simple to use.
  • Does all the basics well.
  • Is able to integrate with our CRM.
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Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
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Zoho Corporation

  • Templates within Zoho Inventory are very weak. You can't customize many including package slips, shipment docs, etc...
  • When an order has multiple packages, it's next to impossible to find the item you are looking for. Scenario, a large order has many packages and a customer has cancelled one of the items. You must click through every package to find the item, edit the package and remove it before you can cancel the item.
  • The reports within Inventory are extremely basic and many of them are useless
  • The packing slip module is useless as it does not print out bin locations
  • It's an inventory management system but it does not have bin locations
  • The backorder system is useless. If you "backorder" something then the whole order is locked until the backorder arrives in. Scenario.... a client orders 20 items, 1 is on backorder. You "backorder" that one item but want to ship the other 19... not possible. The order gets completely locked.
  • You can't print out RMA requests. There is just no option to do it, you have to do a screen shot
  • Integration with Amazon or other 3rd party e-commerce providers is troublesome.
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Pricing Details

Brightpearl

Starting Price

Editions & Modules

Brightpearl editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Pricing is designed to suit the needs of fast-growth and larger merchants.

    Zoho Inventory

    Starting Price

    $39 per organization / month billed annually ($49.00 billed monthly)

    Editions & Modules

    Zoho Inventory editions and modules pricing
    EditionModules
    BASIC$39.001
    STANDARD$79.002
    STANDARD$199.003

    Footnotes

    1. per organization / month billed annually ($49.00 billed monthly)
    2. per organization / month billed annually ($99.00 billed monthly)
    3. per organization / month billed annually ($249.00 billed monthly)

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Likelihood to Renew

    Brightpearl

    Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
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    Zoho Corporation

    It is relatively easy to customise but the problem is sometimes it is not easy to see where this customisation is available. Also the integrations with external systems can prove problematic both during installation and ongoing development and maintenance. It's great for small companies with a simple inventory or even larger organisations with smaller product lines. And it is reasonably priced if you ar eprepared to put the time in.
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    Usability

    Brightpearl

    Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
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    Zoho Corporation

    No answers on this topic

    Reliability and Availability

    Brightpearl

    Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
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    Zoho Corporation

    No answers on this topic

    Performance

    Brightpearl

    Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
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    Zoho Corporation

    No answers on this topic

    Support Rating

    Brightpearl

    Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive. Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
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    Zoho Corporation

    No answers on this topic

    In-Person Training

    Brightpearl

    No in house training was given.
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    Zoho Corporation

    No answers on this topic

    Online Training

    Brightpearl

    The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
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    Zoho Corporation

    No answers on this topic

    Implementation Rating

    Brightpearl

    Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
    We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
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    Zoho Corporation

    No answers on this topic

    Alternatives Considered

    Brightpearl

    Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
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    Zoho Corporation

    The inventory management is better than QuickBooks however you give up an awful lot to get that benefit. The reporting in QuickBooks is far superior. The reporting in Inventory is terrible with every few options to customize the reports. For example, pulling in a salesperson report that factors in returns is not possible. You can't pull a report to see what items need to be picked for all open orders.
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    Scalability

    Brightpearl

    Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
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    Zoho Corporation

    No answers on this topic

    Return on Investment

    Brightpearl

    • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
    • We've also had to spend a ton of money with our CPAs fixing our financials every month.
    • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
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    Zoho Corporation

    • We stopped using it as it was difficult to set up.
    • Zoho offers a lot of features but the depth of its functionality proves limited as your demands increase.
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