Brightree vs. eMDs Plus

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Incentivized

I think [eMDs Plus (formerly McKesson)] would do better with people who are familiar with computers. It isn't terribly intuitive so there's that but also these products don't provide the kind of training that would assist novice computer users. But, other than that, it's a good, solid product that provides everything a practice would need.

Incentivized

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• Billing
• Integration with Portal
• Meeting Regulatory Requirements

Incentivized

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• Portal integration
• Portal
• Note templating

Incentivized

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

Aprima is a much newer application with features the 1st generation of EHRs did not have. But, I do not necessarily find it easier to use. It has a lot of "moving parts" so to speak and isn't really intuitive. I've used others than I found easier to learn and use.

Incentivized

• Impact remains to be seen, but overall simplifying billing and customer management
• Better communication with physicians/referral sources
• Scheduling is easier

Incentivized