Brightree vs. Aaniie, formerly Smartcare Software

Billing and tracking customer's medial DME items. Not used for any other field but medical.

Incentivized

I am not able to think of a scenario where Smartcare Software is less appropriate. All the scenarios that we use it for are appropriate and well-suited. We are very pleased with its user-friendliness, functionality and versatility and it allows us to function better and more efficiently than we would without it

Incentivized

• Customer Support: never an issue, fast and responsive
• User-Friendly: no issues training staff to use the software
• Increased billing efficiency: easy to use and understand

Incentivized

• Scheduling
• Communication
• HR records
• Client information and management
• Notifications and alerts
• Billing and invoicing

Incentivized

• Can sometimes be slow as its a cloud service.
• They recently updated their website and continue to improve, this was not the case over a year ago. So keep growing and filling more of the billing and medical needs.

Incentivized

• Sometimes takes a long time to load
• GPS not always accurate when recording clock-in location
• Give us the option to show or hide client's phone number from caregiver shift reminder email
• Provide the ability to tell when a message has been seen on the desktop version, just as we can in the app version
• Update tutorials and training videos to keep up with the upgrades

Incentivized

Support for this product has been good from Brightree for users and the technical side. They do clearly explain what they can and can not do and sometimes more options or customization would be nice but this would be in a perfect world idea.

Incentivized

I have not seen other products but get most of my feedback from the users that use it and the ones that have seen other products.

Incentivized

There are a lot of software programs out there that do the same or similar things, but we chose Smartcare Software because it was good value for money. All the functionality it offers address the elements of our business that allow us to be more efficient. It is user friendly and the support is prompt and knowledgeable

Incentivized

• Impact remains to be seen, but overall simplifying billing and customer management
• Better communication with physicians/referral sources
• Scheduling is easier

Incentivized

• Time saved with pre-packaged reports
• Real-time alerts/notifications that allow us to be proactive and not reactive
• HR functions increase productivity and efficiency

Incentivized