AIOps from Broadcom vs. OpenText Business Process Monitor

For servers and Network monitoring Broadom products easily delivers outcome, they offer great depth and breadth of monitoring. DX IM covers 140+ technologies in case of Data center monitoring, tremendous alerts and metric collection. Network monitoring product is well mature and offers end to end monitoring of network , these two products offer great monitoring of on prem data center and network infrastructure. DX APM is another powerfull product for application performance monitoring and analytic. AIOps is a suite of products, Powerfull products such as DX IM & DX NetOps should be offered as SaaS service, these two products cover full data center monitoring or cloud infra monitoring. If they move them to SaaS it will attract many opportunities of monitoring

Incentivized

It is really good to have Business Process Monitor for being proactive with monitoring critical business services. And it is even more recommended along with APM. However, you will still need some training in order to configure them as they are sophisticated tools.

Incentivized

• Being proactive in monitoring critical business services.
• Uses pre-saved scripts using Vugen.
• Almost all protocols are supported by it.

Incentivized

• It depends heavily on Vugen so it would be great to give more courses on writing scripts in the Business Process Monitor trainings.
• When issues arise, we don't have insights into if the issue is from the script itself or if it is a real issue. Here you lose trust in determining which is right until you interfere personally. As an example, one day I got an alert from a business server and the issue was that the script didn't finish successfully and thus it kept the session opened. So the next schedule of the script will fail, not because there is a real issue on the business service, but because you need to go yourself open the application, close all pages, then log out so that the script will continue to monitor.

Incentivized

Broadcom AIOps Suite has all the products to achieve the full stake observability and they very tightly integrated to each other.

Incentivized

Broadcom support was awesome, Professional team was available as on demand. Technical support folks follow the diagnostic process and deliver the customer satisfaction

Incentivized

We didn't try anything else as we are satisfied with Business Process Monitor.

Incentivized

• Proactive.
• Monitors critical services by simulating every step you could use and get alerts for performance issues and availability issues.
• Has almost all the needed protocols to write a script.

Incentivized