Broadcom Automic Automation vs. PagerDuty

This product has huge capacity to run millions of jobs per month, can serve to enterprise level of business. If client is looking for platform base solution which can be deployed on-prem or cloud base technologies then this solution works well. It has very good licensing mechanism which is based on number of agents, and there is no limitation of number of jobs run. So client has not to worry on limitation of jobs and can scale of the automation in the environment. This reduced the total cost of ownership of product. Self service automation feature can reduce the client automation cost significantly. it has good batch job coverages from Mainframe to Microservices.

Incentivized

I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.

Incentivized

• Wide range of internal functions
• Many interfaces (incoming and outgoing)
• Modern, web-based user interface
• Strong roadmap with topics such as containerisation and AI
• High throughput possible (> 1 million executions per day)

• Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
• The calendar view provides valuable information regarding who is on call by the team and their full contact information.
• The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.

Incentivized

• Could improve the framework.
• Could improve the underlying coding standards.

Incentivized

• When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
• Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
• Make schedule changes more intuitive.
• One button to acknowledge and close an alert.

Incentivized

Automic is a very strong Automation Platform which enable us to implement user requirements quickly.

They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

Incentivized

The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.

Incentivized

I have not used Automic One Automation Platform (formerly CA Automic Automation Platform) support.

Incentivized

PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Incentivized

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.

Incentivized

1. Cost was the major factor without compromising the automation service which this product delivered. Other products are expensive and deliver the same outcome. 2. Limitation of job run, Broadcom Automic Automation allows to run unlimited jobs and helps to increase automation capability. 3. Number of automation packs available with no extra license cost. 4. Depth of coverage of technologies for batch job automation. 5. Required less number of hardware to achieve high availability.

Incentivized

I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.

Incentivized

• Improved SAP automation thereby giving good returns.
• Provides mail integration which further widens automation scope and profits.

Incentivized

• Allow our service to be available 24/7 with minimal downtime, improving customer experience
• Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
• Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings

Incentivized