12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
458 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Incident and problem management

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    8.4

    ServiceNow IT Service Management

    84%
    ServiceNow IT Service Management ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    9.3
    93%
    67 Ratings

    Expert directory

    N/A
    0 Ratings
    8.0
    80%
    51 Ratings

    Service restoration

    N/A
    0 Ratings
    8.0
    80%
    56 Ratings

    Self-service tools

    N/A
    0 Ratings
    8.1
    81%
    65 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.5
    75%
    63 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.7
    87%
    60 Ratings

    ITSM reports and dashboards

    N/A
    0 Ratings
    8.8
    88%
    62 Ratings

    ITSM asset management

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    8.3

    ServiceNow IT Service Management

    83%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    8.1
    81%
    60 Ratings

    Asset management dashboard

    N/A
    0 Ratings
    8.4
    84%
    59 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    8.2
    82%
    53 Ratings

    Change management

    Broadcom Unified Infrastructure Management

    Feature Set Not Supported
    N/A
    8.4

    ServiceNow IT Service Management

    84%
    ServiceNow IT Service Management ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    8.6
    86%
    62 Ratings

    Change calendar

    N/A
    0 Ratings
    8.1
    81%
    56 Ratings

    Service-level management

    N/A
    0 Ratings
    8.7
    87%
    58 Ratings

    Attribute Ratings

    • Broadcom Unified Infrastructure Management is rated higher in 2 areas: Usability, Support Rating
    • ServiceNow IT Service Management is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating

    Likelihood to Recommend

    7.0

    Broadcom Unified Infrastructure Management

    70%
    6 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    79 Ratings

    Likelihood to Renew

    9.0

    Broadcom Unified Infrastructure Management

    90%
    1 Rating
    10.0

    ServiceNow IT Service Management

    100%
    12 Ratings

    Usability

    9.0

    Broadcom Unified Infrastructure Management

    90%
    1 Rating
    6.4

    ServiceNow IT Service Management

    64%
    11 Ratings

    Availability

    Broadcom Unified Infrastructure Management

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    2 Ratings

    Performance

    Broadcom Unified Infrastructure Management

    N/A
    0 Ratings
    9.0

    ServiceNow IT Service Management

    90%
    2 Ratings

    Support Rating

    9.0

    Broadcom Unified Infrastructure Management

    90%
    2 Ratings
    7.4

    ServiceNow IT Service Management

    74%
    40 Ratings

    Online Training

    Broadcom Unified Infrastructure Management

    N/A
    0 Ratings
    1.0

    ServiceNow IT Service Management

    10%
    1 Rating

    Implementation Rating

    9.0

    Broadcom Unified Infrastructure Management

    90%
    2 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    6 Ratings

    Product Scalability

    Broadcom Unified Infrastructure Management

    N/A
    0 Ratings
    10.0

    ServiceNow IT Service Management

    100%
    1 Rating

    Likelihood to Recommend

    Broadcom

    Well Suited: - Multiple units (you may split Nimsoft per Groups, companies, etc.) - When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data) Less appropriate: - If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application) - If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
    Read full review

    ServiceNow

    In our organization, we are using ServiceNow extensively. Change Management, Incident Management, Problem Management, Time tracking are few modules which we use extensively. This sort of model will work for any product or service based companies as the product is built on ITIL framework. So this product will be suited for small or large scale companies to better organize and add controls and track SLA's for technology or business process.
    Read full review

    Pros

    Broadcom

    • Ease of management
    • Unified platform
    • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
    Read full review

    ServiceNow

    • When I have a number of requests to make, for example a request to add a dozen or so user accounts to more than one group account in Active Directory , I can put all the needed information into the initial form, add it to my "shopping cart" and all of that information remains on the screen for the next item for which I only need to edit a few items (like the AD group name in this example), and keep adding them to the shopping cart until I have them all. When I "Check Out" each of those items is generated as a separate task under the one request. It simplifies and expedites the creation and tracking of these kinds of requests.
    • I can easily and quickly see what tickets are currently assigned to me in order to prioritize them and remain aware of my workload.
    • Numerous fields for CIs can be used when trying to find the entry for a particular item. For example, IP Address, server name, raw text, classification, and so on.
    • To help with making sense out of related tasks, when a task is assigned to me and I need to open another task for a different team to work in order to complete my task, I can open a sub-task from my ticket so that the relationship between the two can be pulled up later into reports. For example, I may have a task to build a new vm, and need to open tasks for networking, security accounts, software installation and so on. By opening sub-tasks from my assignment, the time spent by all parties concerned is tied together for more meaningful cost accounting.
    Read full review

    Cons

    Broadcom

    • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
    • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
    Read full review

    ServiceNow

    • It is hard to find areas for improvement, the tool is very powerful. That said, building the CMDB still involves some manual interaction which was not how it was presented in demos.
    • The CMDB data is almost too deep and detailed. When you build the relationship map it can be so large that it is overwhelming. You can limit this, but the default maps are massive if you are discovering lots of device classes.
    • The product is expensive. Since they are the leader in the industry and the product has tons of features, they definitely charge for it!
    Read full review

    Pricing Details

    Broadcom Unified Infrastructure Management

    Starting Price

    Editions & Modules

    Broadcom Unified Infrastructure Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ServiceNow IT Service Management

      Starting Price

      $0 per year

      Editions & Modules

      ServiceNow IT Service Management editions and modules pricing
      EditionModules
      Starting Price$10,000.001

      Footnotes

      1. per year

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadcom

      Meets our business requirements
      Read full review

      ServiceNow

      To be completely honest setting up a new ticketing system can be a pain in the ass. Once you have it setup and customized the way you want it, you don't want to switch unless you're unhappy with the product. Unless future releases and updates really muck the system up, I wouldn't change.
      Read full review

      Usability

      Broadcom

      Easy to configure and use.
      Read full review

      ServiceNow

      The dashboard is so confusing, [there are] many clicks to open a task and search by a ticket. The Enterprise customisation [we did] has finished to kill the software and creates a really bad experience on a daily basis. [It is] So slow, and so many clicks to process a ticket. Works only on IE so, that [should] make you realize that [it] is a bad idea.
      Read full review

      Reliability and Availability

      Broadcom

      No answers on this topic

      ServiceNow

      We have never had any issues with ServiceNow's availability that I am aware of in the two years I have been using it.
      Read full review

      Performance

      Broadcom

      No answers on this topic

      ServiceNow

      For a massive system, page loads are reasonably quick, including searches.
      Read full review

      Support Rating

      Broadcom

      Exceed Expectations.
      Read full review

      ServiceNow

      I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
      Read full review

      Online Training

      Broadcom

      No answers on this topic

      ServiceNow

      To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
      Read full review

      Implementation Rating

      Broadcom

      Plan it out based on your requirements.
      Read full review

      ServiceNow

      Without exception, every client I have worked with has been very happy with their resulting product. While this is partly due to my work, I must point out that the platform is the winning decision, not the implementer.
      Read full review

      Alternatives Considered

      Broadcom

      All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
      Read full review

      ServiceNow

      We used to use Jira to handle service tickets but it's way too robust for something this straightforward. Due to the nature of Jira, you needed to already have a lot of documentation and knowledge about who should be assigned the ticket, so the lift of creating a ticket was time consuming.
      Read full review

      Scalability

      Broadcom

      No answers on this topic

      ServiceNow

      ServiceNow works as an enterprise solution.
      Read full review

      Return on Investment

      Broadcom

      • Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
      • If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
      • IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"
      Read full review

      ServiceNow

      • ServiceNow has helped majorly in removing the in-house development effort for the ticketing tool and now we can focus on using the ticketing system and rest is managed by service now
      • ServiceNow have had a great impact in Incident reporting and management through its subscription models and a powerful dashboard
      • With machine learning feature available within service now, we are able to analyze the incident patterns and root cause and reduce the production outages
      Read full review

      Add comparison