12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • ThousandEyes is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.0

Broadcom Unified Infrastructure Management

70%
6 Ratings
8.9

ThousandEyes

89%
19 Ratings

Likelihood to Renew

9.0

Broadcom Unified Infrastructure Management

90%
1 Rating

ThousandEyes

N/A
0 Ratings

Usability

9.0

Broadcom Unified Infrastructure Management

90%
1 Rating

ThousandEyes

N/A
0 Ratings

Support Rating

9.0

Broadcom Unified Infrastructure Management

90%
2 Ratings
9.2

ThousandEyes

92%
3 Ratings

Implementation Rating

9.0

Broadcom Unified Infrastructure Management

90%
2 Ratings

ThousandEyes

N/A
0 Ratings

Likelihood to Recommend

Broadcom

Well Suited: - Multiple units (you may split Nimsoft per Groups, companies, etc.) - When your Business Teams NEED Dashboards (they'll love it after they learn how to use, for example, if they discover that the may even run SQL queries together with monitor the webpage of the application, and display business data) Less appropriate: - If you are beginning to monitor your environment (because you need to know your environment at least a little bit to check if the entire set of monitoring Nimsoft plugins will really help you or you will only use it to ping your application) - If you don't have at least one (i do recommend 2 or 3 after some short time) people dedicated to deploy and fine-tune the monitoring. The tool is really good, but if you don't have anyone working on it, you will notice that you're spending money in an elephant to kill an ant or worst, that you passed the entire year, and still have the same problems of the last year, cause no one put the hands enough time in the tool. I saw this happening during the first year when I was the only one working with the tool and still supporting the entire team.
Read full review

Cisco

If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
Read full review

Pros

Broadcom

  • Ease of management
  • Unified platform
  • Depth of infrastructure management. Has numerous probes which can help you monitor every aspect of your environment.
Read full review

Cisco

  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
Read full review

Cons

Broadcom

  • I'd like to see improvements in inventory management. Currently node management isn't as efficient as I'd like.
  • I also see a big opportunity to offer greater customization in the Detail Tab. I'd like the ability to pick and chose which metrics are displayed by default in the Detail Tab snapshot.
Read full review

Cisco

  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
Read full review

Pricing Details

Broadcom Unified Infrastructure Management

Starting Price

Editions & Modules

Broadcom Unified Infrastructure Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ThousandEyes

    Starting Price

    Editions & Modules

    ThousandEyes editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      Pricing Info

      Likelihood to Renew

      Broadcom

      Meets our business requirements
      Read full review

      Cisco

      No answers on this topic

      Usability

      Broadcom

      Easy to configure and use.
      Read full review

      Cisco

      No answers on this topic

      Support Rating

      Broadcom

      Exceed Expectations.
      Read full review

      Cisco

      You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
      Read full review

      Implementation Rating

      Broadcom

      Plan it out based on your requirements.
      Read full review

      Cisco

      No answers on this topic

      Alternatives Considered

      Broadcom

      All tools have their own gaps , some seem to do more than others, some just work better. With UIM we have found a sweet spot with features, price point, pros, cons, etc
      Read full review

      Cisco

      ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
      Read full review

      Return on Investment

      Broadcom

      • Business Units love It - Good for them, but worse for the IT Team until we share the responsibility of the dashboards.
      • If no one put their hands on it, it will take some time to give results. I'm talking about environments with 400 devices, for example, in something about 6 months to one year, if no one is dedicated, and depending on the consulting company. Some, even certified by CA, was not good. If possible, try to use CA services directly.
      • IT Teams, after they start to notice that the tool really work, will want to monitor everything. Depending on the company, this will be more or less easy to measure, as ROI. And I'm telling this because usually IT teams don't know how to sell them to C-Levels, and the tool, because of the price, is always a motivation to questions like: "What is this tool? Do you really need it? Is there another way to monitor this?"
      Read full review

      Cisco

      • It is able to determine our uptime on services
      • We are able to determine whether our service provider is providing what they have agreed to for Internet services
      • Allows you to determine outside access to internal resources as if you were a client trying to perform a transaction
      Read full review

      Screenshots

      Add comparison