6 Ratings
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Score 6 out of 100
9 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
9.0
User templates
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5

Call Management

BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5
Call park
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.0

VoIP system collaboration

BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
9.0

Mobile apps

BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
BroadSoft UC-One
Comcast Business VOIP (VoiceEdge)
9.0

Pros

BroadSoft UC-One

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

BroadSoft UC-One

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Alternatives Considered

BroadSoft UC-One

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

BroadSoft UC-One

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Pricing Details

BroadSoft UC-One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BroadSoft UC-One
8.0
Comcast Business VOIP (VoiceEdge)
8.5

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