6 Ratings
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Score 6 out of 100
13 Ratings
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Score 8 out of 100

Likelihood to Recommend

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
Anonymous | TrustRadius Reviewer

Evolve IP Unified Communications

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

BroadSoft UC-One
Evolve IP Unified Communications
5.0
Hosted PBX
BroadSoft UC-One
Evolve IP Unified Communications
7.0
Multi-level Interactive Voice Response (IVR)
BroadSoft UC-One
Evolve IP Unified Communications
6.0
User templates
BroadSoft UC-One
Evolve IP Unified Communications
5.0
Call reports
BroadSoft UC-One
Evolve IP Unified Communications
1.0
Directory of employee names
BroadSoft UC-One
Evolve IP Unified Communications
6.0

Call Management

BroadSoft UC-One
Evolve IP Unified Communications
4.0
Answering rules
BroadSoft UC-One
Evolve IP Unified Communications
5.0
Call recording
BroadSoft UC-One
Evolve IP Unified Communications
2.0
Call park
BroadSoft UC-One
Evolve IP Unified Communications
5.0
Call screening
BroadSoft UC-One
Evolve IP Unified Communications
4.0
Message alerts
BroadSoft UC-One
Evolve IP Unified Communications
4.0

VoIP system collaboration

BroadSoft UC-One
Evolve IP Unified Communications
5.0
Audio conferencing
BroadSoft UC-One
Evolve IP Unified Communications
4.0
Video screen sharing
BroadSoft UC-One
Evolve IP Unified Communications
5.0
Instant messaging
BroadSoft UC-One
Evolve IP Unified Communications
6.0

Mobile apps

BroadSoft UC-One
Evolve IP Unified Communications
7.0
Mobile app for iOS
BroadSoft UC-One
Evolve IP Unified Communications
7.0
Mobile app for Android
BroadSoft UC-One
Evolve IP Unified Communications
7.0

Pros

BroadSoft UC-One

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
Anonymous | TrustRadius Reviewer

Evolve IP Unified Communications

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

BroadSoft UC-One

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
Anonymous | TrustRadius Reviewer

Evolve IP Unified Communications

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Support Rating

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Evolve IP Unified Communications

Evolve IP Unified Communications 1.0
Based on 2 answers
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BroadSoft UC-One

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
Anonymous | TrustRadius Reviewer

Evolve IP Unified Communications

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

BroadSoft UC-One

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Anonymous | TrustRadius Reviewer

Evolve IP Unified Communications

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

BroadSoft UC-One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP Unified Communications

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

BroadSoft UC-One
8.0
Evolve IP Unified Communications
1.0

Support Rating

BroadSoft UC-One
Evolve IP Unified Communications
1.0

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