6 Ratings
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Score 6 out of 100
1 Rating
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Score 7 out of 100

Likelihood to Recommend

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Anonymous | TrustRadius Reviewer

Pros

BroadSoft UC-One

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Anonymous | TrustRadius Reviewer

Cons

BroadSoft UC-One

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Cleaner invoices
  • Easier access to support
Anonymous | TrustRadius Reviewer

Alternatives Considered

BroadSoft UC-One

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

We do not use any other products.
Anonymous | TrustRadius Reviewer

Return on Investment

BroadSoft UC-One

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Anonymous | TrustRadius Reviewer

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Outstanding uptime
  • Good value
Anonymous | TrustRadius Reviewer

Pricing Details

BroadSoft UC-One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lumen Unified Communications & Collaboration (formerly CenturyLink)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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