Cisco UC-One vs. Lumen Unified Communications & Collaboration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cisco UC-One
Score 9.3 out of 10
N/A
Cisco's UC-One (formerly BroadSoft) is a Unified Communications as a Service platform that allows users to work from desktops, tablets, desk phones, or smartphones, and move between devices. UC-One includes business phone services, messaging, audio and video conferencing, screen sharing, file sharing, virtual meeting rooms, etc. which are integrated in the UC-One Hub interface. Cisco announced their acquisition of BroadSoft in October 2017.N/A
Lumen Unified Communications & Collaboration
Score 7.0 out of 10
N/A
Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…N/A
Pricing
Cisco UC-OneLumen Unified Communications & Collaboration
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cisco UC-OneLumen Unified Communications & Collaboration
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Cisco UC-OneLumen Unified Communications & Collaboration
Top Cons

No answers on this topic

Features
Cisco UC-OneLumen Unified Communications & Collaboration
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
21% above category average
Lumen Unified Communications & Collaboration
-
Ratings
High quality audio10.01 Ratings00 Ratings
High quality video10.01 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
22% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Desktop sharing10.01 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
23% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Calendar integration10.01 Ratings00 Ratings
Meeting initiation10.01 Ratings00 Ratings
Record meetings / events10.01 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
26% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Live chat10.01 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Cisco UC-One
5.0
1 Ratings
40% below category average
Lumen Unified Communications & Collaboration
-
Ratings
User authentication5.01 Ratings00 Ratings
Participant roles & permissions5.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Cisco UC-One
6.7
1 Ratings
19% below category average
Lumen Unified Communications & Collaboration
-
Ratings
Hosted PBX10.01 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)5.01 Ratings00 Ratings
Directory of employee names5.01 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
20% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Answering rules10.01 Ratings00 Ratings
Call recording10.01 Ratings00 Ratings
Call park10.01 Ratings00 Ratings
Call screening10.01 Ratings00 Ratings
Message alerts10.01 Ratings00 Ratings
Business SMS/External Messaging10.01 Ratings00 Ratings
Online Fax10.01 Ratings00 Ratings
Voicemail Transcription10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
15% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Mobile app for iOS10.01 Ratings00 Ratings
Mobile app for Android10.01 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Cisco UC-One
10.0
1 Ratings
29% above category average
Lumen Unified Communications & Collaboration
-
Ratings
Centralized communications management10.01 Ratings00 Ratings
Team messaging10.01 Ratings00 Ratings
Team document sharing10.01 Ratings00 Ratings
Call and meeting analytics10.01 Ratings00 Ratings
Best Alternatives
Cisco UC-OneLumen Unified Communications & Collaboration
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cisco UC-OneLumen Unified Communications & Collaboration
Likelihood to Recommend
9.0
(2 ratings)
7.0
(1 ratings)
User Testimonials
Cisco UC-OneLumen Unified Communications & Collaboration
Likelihood to Recommend
Cisco
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
Read full review
Lumen Technologies (formerly CenturyLink)
While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
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Pros
Cisco
  • Clear quality of service
  • easy implementation
  • good return on investment
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Lumen Technologies (formerly CenturyLink)
  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Read full review
Cons
Cisco
  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
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Lumen Technologies (formerly CenturyLink)
  • Cleaner invoices
  • Easier access to support
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Alternatives Considered
Cisco
We moved to Cisco UC-One because we wanted an integrated program to provide unified communication services as well as the ability to meet, message and share documents. The cost differential was minimal when you realize the time and convenience of Cisco UC-One. Our team down load the app to their cell and have one fewer device to carry, too.
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Lumen Technologies (formerly CenturyLink)
We do not use any other products.
Read full review
Return on Investment
Cisco
  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
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Lumen Technologies (formerly CenturyLink)
  • Outstanding uptime
  • Good value
Read full review
ScreenShots