What users are saying about
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Top Rated
2594 Ratings
6 Ratings
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Score 6 out of 100

Microsoft Teams

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Top Rated
2594 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams is a great communication and planning tool that is easy to implement across broad groups both internally and with outside participants. When fully implemented, Microsoft Teams can be a great efficiency aid and can promote more frequent communication both with internal groups and with teams comprised of inside members as well as outside vendors and consultants.
Loren Piel | TrustRadius Reviewer

Feature Rating Comparison

Project Management

BroadSoft UC-One
Microsoft Teams
8.0
Task Management
BroadSoft UC-One
Microsoft Teams
8.1
Gantt Charts
BroadSoft UC-One
Microsoft Teams
7.5
Scheduling
BroadSoft UC-One
Microsoft Teams
8.5
Workflow Automation
BroadSoft UC-One
Microsoft Teams
7.7
Mobile Access
BroadSoft UC-One
Microsoft Teams
8.9
Search
BroadSoft UC-One
Microsoft Teams
7.8
Visual planning tools
BroadSoft UC-One
Microsoft Teams
7.4

Communication

BroadSoft UC-One
Microsoft Teams
8.3
Chat
BroadSoft UC-One
Microsoft Teams
9.0
Notifications
BroadSoft UC-One
Microsoft Teams
8.4
Discussions
BroadSoft UC-One
Microsoft Teams
8.9
Surveys
BroadSoft UC-One
Microsoft Teams
7.9
Internal knowledgebase
BroadSoft UC-One
Microsoft Teams
7.7
Integrates with GoToMeeting
BroadSoft UC-One
Microsoft Teams
7.9
Integrates with Gmail and Google Hangouts
BroadSoft UC-One
Microsoft Teams
7.6
Integrates with Outlook
BroadSoft UC-One
Microsoft Teams
9.2

File Sharing & Management

BroadSoft UC-One
Microsoft Teams
8.5
Versioning
BroadSoft UC-One
Microsoft Teams
8.6
Video files
BroadSoft UC-One
Microsoft Teams
8.5
Audio files
BroadSoft UC-One
Microsoft Teams
8.4
Document collaboration
BroadSoft UC-One
Microsoft Teams
8.6
Access control
BroadSoft UC-One
Microsoft Teams
8.5
Advanced security features
BroadSoft UC-One
Microsoft Teams
8.6
Integrates with Google Drive
BroadSoft UC-One
Microsoft Teams
8.0
Device sync
BroadSoft UC-One
Microsoft Teams
8.6

Pros

BroadSoft UC-One

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • Video calls are great with Microsoft Teams. They've made big improvements over the last year and I rarely have issue with getting on. It's nice when things just work.
  • The most used functionality is, of course, the chat feature. It does what it's supposed to do and you can create chat groups from whoever you'd like. We use it a lot when there is a special project and a team from various groups get together for a short period of time to get things done.
  • An overlooked function is the ability to search anything within Microsoft Teams. Any photo, document, or chat can be searched and found pretty easily. I can't tell you how many times this has saved me from having to rewrite something or start over.
Chris Gomez, SPHR | TrustRadius Reviewer

Cons

BroadSoft UC-One

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • File Storage is a little clunky for new users, there was a learning curve in understanding the difference between Channels, Teams, Files, and where to communicate. The UI could be improved.
  • The connection of the file storage with Sharepoint gets tricky, where if we edit a certain file in one location, either it sometimes mirrors the action on the other platform, but sometimes it doesn't. It created a lot of issues.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 10.0
Based on 5 answers
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Phil Parrish | TrustRadius Reviewer

Usability

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.0
Based on 28 answers
While the overall offer of Microsoft Teams is compelling, the whole organisation and UI has quite some confusing edges. There is a mixture of desktop apps, web apps and web apps displayed inside the desktop apps. Moreover, the CPU usage of some of the Microsoft Teams components are dreadful (e.g., OneDrive for Business is the highest CPU-consumer, even above 3D and video software). Somehow, the mixture of development approaches does not provide a really coherent view. As Microsoft Teams also incorporates the Planner, OneDrive, OneNote and Sharepoint toolsets, it doen't help that they all have different interfaces and that navigation between them is confusing. Files in OneDrive, versus Sharepoint online versus files inside a team files folder seem to be disjunct. Opening a Word file from the locally synced OneDrive does not present the same syncing experience as opening the same file via Microsoft Teams into the Desktop app. And occasional sync problems don't help either. That said, collaboratively editing MS Office files has improved a lot and is (almost) comparable to collaboratively editing Google documents. Almost.
Stefan Boeykens | TrustRadius Reviewer

Support Rating

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Microsoft Teams

Microsoft Teams 7.3
Based on 126 answers
Microsoft customer support is great, although it can be a bit of a hassle getting to a representative. Also, I have not had issues with Teams to have to give Microsoft a call, so that is positive! Microsoft also has great knowledge-based articles for information on tasks and how-tos on Teams.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BroadSoft UC-One

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
Anonymous | TrustRadius Reviewer

Microsoft Teams

Microsoft Teams are very straightforward, user-friendly and so easy to use. What's good about using this is that we don't need to have any training, just have an account and everyone can easily navigate and explore the features. It's very secure which helps us to share important files with each other. Calling and chatting have never been easy.
Anonymous | TrustRadius Reviewer

Return on Investment

BroadSoft UC-One

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
Anonymous | TrustRadius Reviewer

Microsoft Teams

  • I think it has allowed us to leverage our Office365 more effectivly since all of the apps are synced together.
  • It has really allowed us transition away from more formal webex meetings and have a more free flow conversation.
  • It also gives us a more direct line to our manager if we need there input they can easily join our team chat.
Anonymous | TrustRadius Reviewer

Pricing Details

BroadSoft UC-One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BroadSoft UC-One Editions & Modules

Additional Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Teams Editions & Modules

Edition
Free$0.001
Microsoft 365 Business Basic$5.001
Microsoft 365 Business Standard$12.501
Office 365 E3$20.001
  1. per user/per month
Additional Pricing Details
Discounts are available for non profit organizations.

Rating Summary

Likelihood to Recommend

BroadSoft UC-One
8.0
Microsoft Teams
8.5

Likelihood to Renew

BroadSoft UC-One
Microsoft Teams
10.0

Usability

BroadSoft UC-One
Microsoft Teams
7.0

Support Rating

BroadSoft UC-One
Microsoft Teams
7.3

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