What users are saying about
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Top Rated
199 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 9 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    6.4

    Broadvoice

    64%

    ChaseData Call Center Software

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    ChaseData Call Center Software

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    7.9

    Broadvoice

    79%

    ChaseData Call Center Software

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Call Management

    8.5

    Broadvoice

    85%

    ChaseData Call Center Software

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 5/5 features

    Answering rules

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call park

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call screening

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    7.3

    Broadvoice

    73%

    ChaseData Call Center Software

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    7.3
    73%
    1 Rating
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    ChaseData Call Center Software

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Contact Center Software

    Broadvoice

    Feature Set Not Supported
    N/A
    7.6

    ChaseData Call Center Software

    76%
    ChaseData Call Center Software ranks higher in 9/9 features

    Agent dashboard

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Workforce Optimization (WFO)

    Broadvoice

    Feature Set Not Supported
    N/A
    7.9

    ChaseData Call Center Software

    79%
    ChaseData Call Center Software ranks higher in 7/7 features

    Inbound call routing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    131 Ratings
    9.0

    ChaseData Call Center Software

    90%
    2 Ratings

    Likelihood to Renew

    8.8

    Broadvoice

    88%
    9 Ratings

    ChaseData Call Center Software

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    ChaseData Call Center Software

    N/A
    0 Ratings

    Support Rating

    9.1

    Broadvoice

    91%
    7 Ratings

    ChaseData Call Center Software

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    ChaseData Call Center Software

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    ChaseData Call Center Software

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    ChaseData Call Center Software

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
    Read full review

    ChaseData

    I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    ChaseData

    • Analytics / reporting
    • Intuitive campaign management
    • Data management
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    ChaseData

    • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    ChaseData Call Center Software

    Starting Price

    Editions & Modules

    ChaseData Call Center Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Broadvoice

      Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
      Read full review

      ChaseData

      No answers on this topic

      Usability

      Broadvoice

      At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
      Read full review

      ChaseData

      No answers on this topic

      Support Rating

      Broadvoice

      Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
      Read full review

      ChaseData

      No answers on this topic

      In-Person Training

      Broadvoice

      The in-person was done by phone and was GREAT!
      Read full review

      ChaseData

      No answers on this topic

      Online Training

      Broadvoice

      Easy for even the most basic user.
      Read full review

      ChaseData

      No answers on this topic

      Implementation Rating

      Broadvoice

      It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
      Read full review

      ChaseData

      No answers on this topic

      Alternatives Considered

      Broadvoice

      Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
      Read full review

      ChaseData

      Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
      Read full review

      Return on Investment

      Broadvoice

      • We have pretty much cut our phone service bill in half compared to our previous provider.
      • The reliability of the system has reduced downtime to null.
      • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
      Read full review

      ChaseData

      • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
      • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
      Read full review

      Screenshots

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