Broadvoice vs. Cisco Business Edition 7000 (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Broadvoice
Score 8.6 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
N/A
Cisco Business Edition 7000 was a collaboration and universal communication, VOIP / telephony, conferencing and messaging platform for enterprises of 1000 to 5000 employees. It has been discontinued, and is superseded by functionality found in Webex Calling.N/A
Pricing
BroadvoiceCisco Business Edition 7000 (discontinued)
Editions & Modules
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BroadvoiceCisco Business Edition 7000 (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPricing Based on 3 Year Terms—
More Pricing Information
Community Pulse
BroadvoiceCisco Business Edition 7000 (discontinued)
Top Pros
Top Cons
Features
BroadvoiceCisco Business Edition 7000 (discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Broadvoice
8.1
72 Ratings
0% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
High quality audio8.171 Ratings00 Ratings
High quality video8.218 Ratings00 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Broadvoice
8.1
15 Ratings
1% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Desktop sharing8.115 Ratings00 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Broadvoice
7.3
12 Ratings
9% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Calendar integration7.69 Ratings00 Ratings
Meeting initiation7.010 Ratings00 Ratings
Record meetings / events7.49 Ratings00 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Broadvoice
7.3
12 Ratings
5% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Live chat7.312 Ratings00 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Broadvoice
8.0
25 Ratings
6% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
User authentication8.122 Ratings00 Ratings
Participant roles & permissions8.025 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Broadvoice
8.3
75 Ratings
2% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Hosted PBX8.445 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)8.333 Ratings00 Ratings
Directory of employee names8.262 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Broadvoice
8.1
97 Ratings
1% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Answering rules8.383 Ratings00 Ratings
Call recording8.256 Ratings00 Ratings
Call park8.374 Ratings00 Ratings
Call screening8.368 Ratings00 Ratings
Message alerts8.580 Ratings00 Ratings
Business SMS/External Messaging7.532 Ratings00 Ratings
Online Fax8.242 Ratings00 Ratings
Voicemail Transcription7.753 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Broadvoice
7.8
71 Ratings
10% below category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Mobile app for iOS7.766 Ratings00 Ratings
Mobile app for Android7.939 Ratings00 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Broadvoice
7.5
32 Ratings
1% above category average
Cisco Business Edition 7000 (discontinued)
-
Ratings
Centralized communications management8.527 Ratings00 Ratings
Team messaging7.415 Ratings00 Ratings
Team document sharing6.87 Ratings00 Ratings
Call and meeting analytics7.517 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
Broadvoice
-
Ratings
Cisco Business Edition 7000 (discontinued)
7.4
10 Ratings
6% below category average
Task Management00 Ratings7.810 Ratings
Gantt Charts00 Ratings7.28 Ratings
Scheduling00 Ratings7.18 Ratings
Workflow Automation00 Ratings8.18 Ratings
Mobile Access00 Ratings7.510 Ratings
Search00 Ratings6.78 Ratings
Visual planning tools00 Ratings7.26 Ratings
Communication
Comparison of Communication features of Product A and Product B
Broadvoice
-
Ratings
Cisco Business Edition 7000 (discontinued)
7.2
10 Ratings
11% below category average
Chat00 Ratings6.39 Ratings
Notifications00 Ratings7.49 Ratings
Discussions00 Ratings7.49 Ratings
Surveys00 Ratings8.37 Ratings
Internal knowledgebase00 Ratings7.49 Ratings
Integrates with GoToMeeting00 Ratings7.25 Ratings
Integrates with Gmail and Google Hangouts00 Ratings7.16 Ratings
Integrates with Outlook00 Ratings6.57 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Broadvoice
-
Ratings
Cisco Business Edition 7000 (discontinued)
7.6
10 Ratings
7% below category average
Versioning00 Ratings6.78 Ratings
Video files00 Ratings9.76 Ratings
Audio files00 Ratings8.28 Ratings
Document collaboration00 Ratings6.79 Ratings
Access control00 Ratings7.48 Ratings
Advanced security features00 Ratings8.510 Ratings
Integrates with Google Drive00 Ratings8.84 Ratings
Device sync00 Ratings4.98 Ratings
Best Alternatives
BroadvoiceCisco Business Edition 7000 (discontinued)
Small Businesses
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 9.1 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
HCL Connections
HCL Connections
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BroadvoiceCisco Business Edition 7000 (discontinued)
Likelihood to Recommend
9.0
(240 ratings)
8.5
(11 ratings)
Likelihood to Renew
8.5
(15 ratings)
-
(0 ratings)
Usability
8.5
(13 ratings)
-
(0 ratings)
Availability
8.6
(2 ratings)
-
(0 ratings)
Performance
7.3
(2 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
-
(0 ratings)
In-Person Training
9.1
(2 ratings)
-
(0 ratings)
Online Training
8.5
(2 ratings)
-
(0 ratings)
Implementation Rating
7.8
(7 ratings)
-
(0 ratings)
Configurability
6.8
(2 ratings)
-
(0 ratings)
Product Scalability
5.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
BroadvoiceCisco Business Edition 7000 (discontinued)
Likelihood to Recommend
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
Read full review
Discontinued Products
Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
Read full review
Pros
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Discontinued Products
  • The platform supports up to 5,000 users connected at the same time in voice and video calls.
  • Everything is virtually deployed on Cisco servers with reliability.
  • Intuitive configuration and user-friendly web interface.
  • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
Read full review
Cons
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
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Discontinued Products
  • More cloud based services need to be added to the default service package.
  • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
  • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
  • Call recording should be also built in.
Read full review
Likelihood to Renew
Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review
Discontinued Products
No answers on this topic
Usability
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Discontinued Products
No answers on this topic
Reliability and Availability
Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
Read full review
Discontinued Products
No answers on this topic
Performance
Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
Read full review
Discontinued Products
No answers on this topic
Support Rating
Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review
Discontinued Products
No answers on this topic
In-Person Training
Broadvoice
The in-person was done by phone and was GREAT!
Read full review
Discontinued Products
No answers on this topic
Online Training
Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Discontinued Products
No answers on this topic
Implementation Rating
Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Discontinued Products
No answers on this topic
Alternatives Considered
Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
Read full review
Discontinued Products
I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
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Contract Terms and Pricing Model
Broadvoice
Did not assist in the purchase of this system.
Read full review
Discontinued Products
No answers on this topic
Scalability
Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
Read full review
Discontinued Products
No answers on this topic
Return on Investment
Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review
Discontinued Products
  • It has allowed for mostly smooth communication from department to department/office to office.
  • It allows for saved phone # / last contact to appear quickly.
  • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.