What users are saying about
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Top Rated
201 Ratings

Broadvoice

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Top Rated
201 Ratings
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Score 8.6 out of 100
53 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    7.7

    Broadvoice

    77%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    High quality audio

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Online Meetings / Events

    8.2

    Broadvoice

    82%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Calendar integration

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Meeting initiation

    8.2
    82%
    1 Rating
    N/A
    0 Ratings

    Online Events Security

    6.4

    Broadvoice

    64%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Participant roles & permissions

    6.4
    64%
    1 Rating
    N/A
    0 Ratings

    Cloud PBX

    8.5

    Broadvoice

    85%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 3/3 features

    Hosted PBX

    9.1
    91%
    2 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Directory of employee names

    7.3
    73%
    2 Ratings
    N/A
    0 Ratings

    Call Management

    8.8

    Broadvoice

    88%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 8/8 features

    Answering rules

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call recording

    8.8
    88%
    3 Ratings
    N/A
    0 Ratings

    Call park

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Call screening

    7.9
    79%
    3 Ratings
    N/A
    0 Ratings

    Message alerts

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Business SMS/External Messaging

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Online Fax

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Voicemail Transcription

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Mobile apps

    8.2

    Broadvoice

    82%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 1/1 features

    Mobile app for iOS

    8.2
    82%
    2 Ratings
    N/A
    0 Ratings

    Unified Communications Platform and Collaboration

    9.1

    Broadvoice

    91%

    Cisco Business Edition 7000

    Feature Set Not Supported
    N/A
    Broadvoice ranks higher in 2/2 features

    Centralized communications management

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Call and meeting analytics

    9.1
    91%
    1 Rating
    N/A
    0 Ratings

    Project Management

    Broadvoice

    Feature Set Not Supported
    N/A
    7.3

    Cisco Business Edition 7000

    73%
    Cisco Business Edition 7000 ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.8
    78%
    11 Ratings

    Gantt Charts

    N/A
    0 Ratings
    7.2
    72%
    9 Ratings

    Scheduling

    N/A
    0 Ratings
    7.3
    73%
    9 Ratings

    Workflow Automation

    N/A
    0 Ratings
    7.9
    79%
    9 Ratings

    Mobile Access

    N/A
    0 Ratings
    6.9
    69%
    11 Ratings

    Search

    N/A
    0 Ratings
    6.9
    69%
    9 Ratings

    Visual planning tools

    N/A
    0 Ratings
    6.9
    69%
    7 Ratings

    Communication

    Broadvoice

    Feature Set Not Supported
    N/A
    6.9

    Cisco Business Edition 7000

    69%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    6.4
    64%
    10 Ratings

    Notifications

    N/A
    0 Ratings
    7.2
    72%
    10 Ratings

    Discussions

    N/A
    0 Ratings
    6.8
    68%
    10 Ratings

    Surveys

    N/A
    0 Ratings
    7.4
    74%
    8 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    7.0
    70%
    10 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    6.8
    68%
    6 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    6.9
    69%
    7 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    6.9
    69%
    8 Ratings

    File Sharing & Management

    Broadvoice

    Feature Set Not Supported
    N/A
    7.3

    Cisco Business Edition 7000

    73%
    Cisco Business Edition 7000 ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    6.6
    66%
    9 Ratings

    Video files

    N/A
    0 Ratings
    8.1
    81%
    7 Ratings

    Audio files

    N/A
    0 Ratings
    8.1
    81%
    9 Ratings

    Document collaboration

    N/A
    0 Ratings
    6.9
    69%
    10 Ratings

    Access control

    N/A
    0 Ratings
    7.1
    71%
    9 Ratings

    Advanced security features

    N/A
    0 Ratings
    7.9
    79%
    11 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    7.4
    74%
    5 Ratings

    Device sync

    N/A
    0 Ratings
    6.1
    61%
    9 Ratings

    Attribute Ratings

    • Broadvoice is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.6

    Broadvoice

    86%
    133 Ratings
    8.4

    Cisco Business Edition 7000

    84%
    12 Ratings

    Likelihood to Renew

    8.5

    Broadvoice

    85%
    10 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Usability

    7.9

    Broadvoice

    79%
    7 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Support Rating

    8.5

    Broadvoice

    85%
    8 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    In-Person Training

    9.1

    Broadvoice

    91%
    1 Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Online Training

    9.1

    Broadvoice

    91%
    1 Rating

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Implementation Rating

    8.6

    Broadvoice

    86%
    4 Ratings

    Cisco Business Edition 7000

    N/A
    0 Ratings

    Likelihood to Recommend

    Broadvoice

    The Broadvoice website to check voicemails, update the phone tree, and edit the accessibility of phone lines is always user-friendly and makes our workflow smooth. Voicemails come through immediately and are easy to transfer if needed. I am even able to share voicemail lines with another employee for more effective communication.
    Read full review

    Cisco

    Cisco business edition are well suited for the environment where we need regular communication as they are easy to dial and has got great features. The product is well suited for both small business and large enterprises. Speed dial, good voice quality are key features of Cisco phones. They are not well suited in scenarios where we do not have LAN connectivity or internet. Sometimes we may face latency and jitteriness which is not good.
    Read full review

    Pros

    Broadvoice

    • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
    • Tech Support is easy to reach, and provides consistent help.
    • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
    Read full review

    Cisco

    • The platform supports up to 5,000 users connected at the same time in voice and video calls.
    • Everything is virtually deployed on Cisco servers with reliability.
    • Intuitive configuration and user-friendly web interface.
    • It has several types of IP phones and is compatible with legacy and multi-brand hardware with SIP protocol.
    Read full review

    Cons

    Broadvoice

    • Process for provisioning a new telephone can be time consuming
    • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
    • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
    Read full review

    Cisco

    • More cloud based services need to be added to the default service package.
    • Companies frequently require a small contact center within the UC environment. It would be nice to see a build it contact center in the box.
    • It would be nice to see some advanced AI based services (IVR voice recognition service) in the BE7K application list.
    • Call recording should be also built in.
    Read full review

    Pricing Details

    Broadvoice

    Starting Price

    $10 monthly, 12 or 36 months per seat

    Editions & Modules

    Broadvoice editions and modules pricing
    EditionModules
    b-hive Metered Seat Cloud PBX101
    b-hive Standard Seat Cloud PBX182
    b-hive Pro Seat Cloud PBX233
    b-hive Standard Seat - Call Paths74
    b-hive Pro Seat - Call Paths105
    SIP Trunking - Metered116
    SIP Trunking - Unlimited177
    Contact CenterContact Sales8

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month
    5. per month
    6. per month per user
    7. per month per user
    8. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Pricing Based on 3 Year Terms

    Cisco Business Edition 7000

    Starting Price

    Editions & Modules

    Cisco Business Edition 7000 editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Broadvoice

      Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
      Read full review

      Cisco

      No answers on this topic

      Usability

      Broadvoice

      At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
      Read full review

      Cisco

      No answers on this topic

      Support Rating

      Broadvoice

      Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
      Read full review

      Cisco

      No answers on this topic

      In-Person Training

      Broadvoice

      The in-person was done by phone and was GREAT!
      Read full review

      Cisco

      No answers on this topic

      Online Training

      Broadvoice

      Easy for even the most basic user.
      Read full review

      Cisco

      No answers on this topic

      Implementation Rating

      Broadvoice

      It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
      Read full review

      Cisco

      No answers on this topic

      Alternatives Considered

      Broadvoice

      Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
      Read full review

      Cisco

      I've used 220s and 240s too, but it takes a lot of time to set them up, a lot of time to download the iso files, and set up of datastores. 7k saves the engineer a lot of pre-build assessment and evaluation time. Gets a lot done in a lot less time, returns are a happy engineer and a happier customer.
      Read full review

      Return on Investment

      Broadvoice

      • We have pretty much cut our phone service bill in half compared to our previous provider.
      • The reliability of the system has reduced downtime to null.
      • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
      Read full review

      Cisco

      • It has allowed for mostly smooth communication from department to department/office to office.
      • It allows for saved phone # / last contact to appear quickly.
      • It has allowed for safety warnings/announcements to emerge all across every office so that everyone within the organization is on the same page about events when they occur.
      Read full review

      Screenshots

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