What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
154 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

GoToConnect (formerly Jive)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
154 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

GoToConnect (formerly Jive)

It's a wonderful alternative when I'm working from home and don't want to use my mobile phone because all calls are redirected to my laptop. It's really simple to use and straightforward, with no learning curve. If you miss a call, your voicemails will display immediately, and you can check your call history in an easy list format. I really recommend it to others it's a great tool for video conversations and screen sharing too.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Broadvoice
GoToConnect (formerly Jive)
8.6
Hosted PBX
Broadvoice
GoToConnect (formerly Jive)
8.9
Multi-level Interactive Voice Response (IVR)
Broadvoice
GoToConnect (formerly Jive)
8.7
User templates
Broadvoice
GoToConnect (formerly Jive)
8.2
Call reports
Broadvoice
GoToConnect (formerly Jive)
8.6
Directory of employee names
Broadvoice
GoToConnect (formerly Jive)
8.4

Call Management

Broadvoice
GoToConnect (formerly Jive)
8.6
Answering rules
Broadvoice
GoToConnect (formerly Jive)
8.7
Call recording
Broadvoice
GoToConnect (formerly Jive)
8.5
Call park
Broadvoice
GoToConnect (formerly Jive)
8.9
Call screening
Broadvoice
GoToConnect (formerly Jive)
8.5
Message alerts
Broadvoice
GoToConnect (formerly Jive)
8.6

VoIP system collaboration

Broadvoice
GoToConnect (formerly Jive)
8.8
Video conferencing
Broadvoice
GoToConnect (formerly Jive)
8.9
Audio conferencing
Broadvoice
GoToConnect (formerly Jive)
8.8
Video screen sharing
Broadvoice
GoToConnect (formerly Jive)
8.9
Instant messaging
Broadvoice
GoToConnect (formerly Jive)
8.6

Mobile apps

Broadvoice
GoToConnect (formerly Jive)
7.8
Mobile app for iOS
Broadvoice
GoToConnect (formerly Jive)
7.6
Mobile app for Android
Broadvoice
GoToConnect (formerly Jive)
8.0

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Mobile capabilities – easy to use on the go thanks to the integrated cloud system
  • Protects sensitive personal information – employees don't need to use the personal phone numbers for calls
  • Integrates with other apps and systems across the organization for ease of use (calendaring, etc.)
Anonymous | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Not as modern as some other platforms available - This could be seen as a pro or a con, but having additional options like color scheme, statuses, and profile picture options make the user experience more personalized and fun.
  • Lack of integration - Being able to link more than just your personal email to GoToConnect would be handy, such as time-tracking or your calendar.
  • Uncertain if meetings are private - Anyone with a link can join a meeting, therefore I question how easy it is for someone outside of the company to join a meeting that was not meant for them. Maybe a password option would add a buffer of security.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Likelihood to Renew

Broadvoice

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.4
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that GoToConnect offers us. We've recommended GoToConnect to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.6
Based on 75 answers
GoToConnect (formerly Jive) scores 10 on 10 when it comes to usability, it is extremely intuitive and easy to use. We have seen great adoption rates from very early on with GoToConnect (formerly Jive), the sole reason being the extremely user-friendly UX and UI. It is rare that a platform as comprehensive and versatile as GoToConnect (formerly Jive) can have a great UI. Kudos to the UX and UI design team.
Himanshu Shah | TrustRadius Reviewer

Support Rating

Broadvoice

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 73 answers
The support offered by GoToConnect is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

Broadvoice

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 1 answer
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to GoToConnect. GoToConnect not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with GoToConnect and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

Broadvoice
8.6
GoToConnect (formerly Jive)
8.6

Likelihood to Renew

Broadvoice
GoToConnect (formerly Jive)
9.4

Usability

Broadvoice
8.2
GoToConnect (formerly Jive)
8.6

Support Rating

Broadvoice
GoToConnect (formerly Jive)
8.8

Implementation Rating

Broadvoice
GoToConnect (formerly Jive)
9.1

Add comparison