What users are saying about
7 Ratings
6 Ratings
7 Ratings
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Score 8.6 out of 100
6 Ratings
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Score 5.8 out of 100

Likelihood to Recommend

Broadvoice

Having the Broadvoice B-system came thru for us when the internet went down at our location. We were able to login into the Broadvoice systems from our phones and forward all calls to our cell phones. This allowed our contact with our customers to go interrupted. This is seen as a great advantage to our company so we could continue business and keep our customers happy.
Lori Higgs | TrustRadius Reviewer

Onebox

If you are looking for a strong product that is highly customizable, Onebox is a great choice. It can be difficult to navigate, but almost every feature you would need is included somewhere.
Anonymous | TrustRadius Reviewer

Pros

Broadvoice

  • The ease of call transfer.
  • Ability to have calls forwarded through the b-hive app keeps people from being tied to their desk phone.
  • Great customer service.
  • Integration with Salesforce.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Onebox

  • Very detailed scheduling for call routing. You can schedule a different hunt group every 15 minutes or more granular if you choose. It is flexible enough to meet the needs of any organization.
  • Personal attendant. You can customize the message and customize which number is displayed, either your number or the number of the caller.
  • Setting up hunt group is very easy. You can also customize how the numbers in the hunt group are called. You can set up sequential dialing or "blast" dialing. You can also get as granular as setting up how many rings it will try for each number before continuing on.
Anonymous | TrustRadius Reviewer

Cons

Broadvoice

  • Make B-Hive easer to navigate.
  • Faxing features could use more work.
  • Improve network through the phone. Have issues when the phone has problems; the computer can't connect to the network when it's going through it.
Anonymous | TrustRadius Reviewer

Onebox

  • The scheduling is very granular, but the interface for setting up the schedule isn't the easiest to navigate.
  • I would like the ability to copy or clone schedules. We have 3 different schedules on three different hunt groups and when there are changes to be made, I would like to be able to make the change on one schedule and copy that for another hunt group.
  • The interface for the users to change some of their settings (password, phone, email, etc) isn't very user friendly. I usually have to walk users through changes, and at that point, it is easier for me to just make the changes myself.
Anonymous | TrustRadius Reviewer

Usability

Broadvoice

Broadvoice 8.2
Based on 1 answer
At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Lori Higgs | TrustRadius Reviewer

Onebox

No score
No answers yet
No answers on this topic

Alternatives Considered

Broadvoice

This has really been our first experience using an app such as b-hive organization-wide for our phone system, so I don't have much to stack up against it. I just really appreciate the ease of using our original phone system via this app without having to go to some other product/service.
Anonymous | TrustRadius Reviewer

Onebox

I was not an employee when Onebox was selected, but I have used Avaya and Nortel PBXs in the past and while it is not as powerful, it has a lot of great features and a much lower cost of entry.
Anonymous | TrustRadius Reviewer

Return on Investment

Broadvoice

  • The cost per user is less than our previous provider.
  • The flexibility that VOIP provides allows for easy in opening different locations and staying connected.
  • Integration with Salesforce will be a huge step forward for our current CRM.
Kevin J. Campisano, CPA | TrustRadius Reviewer

Onebox

  • It has given us a central communication point for a geographically diverse workforce.
  • It gave us the ability to start an inbound help desk call center without purchasing a separate product.
  • We use the conference bridges for better collaboration across our organization.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Broadvoice

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Broadvoice Editions & Modules

Edition
b-hive Metered Seat Cloud PBX$101
b-hive Standard Seat Cloud PBX$181
b-hive Pro Seat Cloud PBX$231
b-hive Standard Seat - Call Paths$72
b-hive Pro Seat - Call Paths$102
SIP Trunking - Metered$113
SIP Trunking - Unlimited$173
Contact CenterContact Sales
  1. per month per user
  2. per month
  3. per month per user
  4. none
Additional Pricing Details
Pricing Based on 3 Year Terms

Onebox

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Onebox Editions & Modules

Additional Pricing Details

Add comparison