BrowserStack vs. Sauce Labs

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrowserStack
Score 8.3 out of 10
N/A
BrowserStack is a test platform built for developers and QAs to expand test coverage, scale and optimize testing with cross-browser, real device cloud, accessibility, visual testing, test management, and test observability. BrowserStack states it currently powers over a billion tests a year for customers who include Amazon, Paypal, Well Fargo Bank, Nvidia, MongoDB, Pfizer, GE, Discovery, React JS, Apache, JQuery and several others rely on BrowserStack to test their web and mobile apps.
$0
per month Unlimited users and 5000 free screenshots
Sauce Labs
Score 6.9 out of 10
N/A
Sauce Labs is a cloud-based platform for automated testing of desktop and mobile applications. It is designed to be instantly scalable, since it is optimized for continuous integration workflows. (The vendor says that when tests are automated and run in parallel on multiple virtual machines across many different browser, platform and device combinations, testing time is reduced and developer time is freed up from managing infrastructure.) The Sauce Labs testing cloud is intended to be paired…
$19
per month
Pricing
BrowserStackSauce Labs
Editions & Modules
Percy - Free
$0
per month Unlimited users and 5000 free screenshots
App Percy - Free
$0
per month 5000 free screenshots and 100 minutes of infrastructure
Test Observability - Unlimited Free
$0
Accessibility Testing - Free
$0
Test Observability - Observability Pro
$0.01
per month per test execution
Percy - Desktop
$0.02
per month per screenshot
App Percy - Visual Core
$0.02
per month per screenshot
Percy - Desktop & Mobile
$0.02
per month per screenshot
App Percy - Visual Cloud
$0.03
per month per screenshot
Live - Desktop
$29
per month per user
Live - Desktop & Mobile
$39
per month per user
App Live - Individual
$39
per month per user
Automate - Desktop
$129
per month 1 parallel test
Live - Team
$150
per month 5 users
App Live - Team
$150
per month 5 users
Automate - Desktop & Mobile
$199
per month 1 parallel test
App Automate - Device Cloud
$199
per month 1 parallel test
App Live - Team Pro
$199
per month 5 users
Accessibility Testing - Team
$199
per month 5 users
App Automate - Device Cloud Pro
$249
per month 1 parallel test
Automate - Enterprise
Contact sales team
Percy - Enterprise
Contact Sales
App Automate - Enterprise
Contact Sales
App Live - Enterprise
Contact sales team
Live - Enterprise
Contact sales team
App Automate - Device Cloud Pro + Visual Cloud
Contact Sales
App Percy - Enterprise
Contact Sales
Test Observability - Enterprise
Contact Sales
Accessibility Testing - Enterprise
Contact Sales
Live Testing
$19.00
per month
Virtual Cloud
$149.00
per month
Offerings
Pricing Offerings
BrowserStackSauce Labs
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsFree service available for Open Source projects.
More Pricing Information
Community Pulse
BrowserStackSauce Labs
Considered Both Products
BrowserStack
Chose BrowserStack
I have used both Sauce Labs and BrowserStack. In my personal opinion, BrowserStack is a more polished product. I encountered less bugs and delays than Sauce Labs. I also think that BrowserStack has a cleaner and easier-to-use interface, which is important for testing. Overall, …
Chose BrowserStack
Sauce Labs and LambdaTest offer extensive device and browser coverage, but BrowserStack is known for its larger device farm and frequent updates to include the latest devices and browsers.BrowserStack is known for its responsive customer support and comprehensive …
Chose BrowserStack
easy to use, pricing, customer support and huge availability of devices
Chose BrowserStack
Price looks little high for browserstack , they need to introduce more flexible plans to stack their customers, support team must be more quick, sometimes they take more than 2-3 days to resolve the issue. other tools are available in less cost with same features. so later on …
Chose BrowserStack
I have used Saucelabs with Jenkins and would say both of them are really comprehensive. Yet I suggested BrowserStack to our customers and team since I have used it recently and felt it easy to use and implement Tests on it. BrowserStack support team is another reason behind why …
Chose BrowserStack
Simple UX and UI made it easier to use with a Chrome addon. Vastly better performance compared to the other offerings was the critical success factor that won the deal plus the pre-sales team zoom calls.
Chose BrowserStack
BrowserStack offers a better interface and more robustness. The integration with our framework was easier after POC and testing the platform. Devices are enough based on our specifications and cover almost all vendors' requirements. Last, but not least, is the final cost of the …
Chose BrowserStack
The tests on SauceLabs were less stable, the live devices took more time to load. We were unable to easily access the devtools when running on mobile devices and the support team took more time to answer us.
Chose BrowserStack
Availability to our tech stacks, the price, and sales/technical support
Chose BrowserStack
BrowserStack has better Customer Support, better Community backup, more range of devices, and better Return on Investment than both of the above mentioned companies.
Chose BrowserStack
Cost, device inventory, plugins for automation test
Chose BrowserStack
All are pretty good platforms and its tough to compare them. BrowserStack I felt was much more responsive from Support perspective and also better on performance of the platform.
Chose BrowserStack
Ease of use, more devices and availability are the first three things comes to my mind when it comes to BrowserStack ,and other aspect is price as well.
Chose BrowserStack
Easy to start using the first tier plan and from there you could easily upgrade based on your team's need and if you need to extend to other users. A good and wide selection of server locations helps us oversee how an actual user experience might be. His credentials in terms …
Chose BrowserStack
We never really took a serious look at other platforms. BrowserStack had been recommended to us and after a brief evaluation, we were hook and never really considered an alternative. The other platforms seem to provide similar features and benefits, but we've been pleased with …
Chose BrowserStack
When we decided to purchase a subscription to BrowserStack, we compared the costs, functionality, and reviews of other mobile testing platforms such as Saucelabs and Cross Browser Testing. BrowserStack was a better fit for our company especially when it came to functionality …
Chose BrowserStack
Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. …
Chose BrowserStack
Browserstack primarily used emulators, over time they've received enough complaints to offer many tests on REAL desktop and mobile browsers. However for mobile testing, there are still emulators in use in different cases. Other specific mobile testing options like Mobilizer, …
Sauce Labs
Chose Sauce Labs
Sauce Labs' strengths lie in the integrations already available with other systems, and in their support. Their weaknesses are in the speed of their emulations and with the absence of mobile debugging tools, some of which are simplicity itself in BrowserStack. Selection was …
Chose Sauce Labs
The main competitor at the time was BrowserStack, but Sauce Labs had better pricing and more flexibility.
Chose Sauce Labs
I selected Sauce Labs over BrowserStack because of their customer service, their willing to change their security contract, and their training team. BrowserStack would not negotiate their security contract at all, and in their contract it stated if they got sued, so would my …
Chose Sauce Labs
I used BrowserStack for a time for several web development and testing projects. It was the first platform I inherited while on a project many years ago. The Sauce platform supports more devices and the interface is easier to use on a daily basis. Moreover, the API for Sauce is …
Chose Sauce Labs
BrowserStack captures more market share than Sauce Labs does as of this writing, and thus has a much larger support network. During testing, it was also a little faster to spin-up virtual machines, and substantially quicker spinning-up mobile simulators and emulators. Pricing …
Chose Sauce Labs
I came across BrowserStack after we started using Sauce Labs and I did not find it to be on par with Sauce Labs.
Chose Sauce Labs
My company used BrowserStack in the past. It was before I came on board, so I am not sure of the reason that they switched. Ever since I have been here, we have been on SauceLabs, and I am quite pleased with it. I have maintained a private selenium grid at a previous …
Chose Sauce Labs
Sauce Labs is easier to configure, also it has a great documentation which helps a non-technical user in a great way. Sauce Labs is pretty good in performance compared to BrowserStack. And with a variety of support for different automation tools, makes a Sauce Labs 100% a first …
Chose Sauce Labs
I think BrowserStack is a decent competitor with similar features to Sauce Labs. I have also used VMware, however, VMware takes up a lot of storage on your computer. Sauce Labs has pretty good documentation and webinars which I think are useful for the consumer to understand …
Chose Sauce Labs
The Sauce Labs is more expensive than BrowserStack, especially for smaller organizations.
Both Sauce Labs and BrowserStack are excellent mobile testing platforms with extensive device coverage, automation capabilities, and reporting and analytics features. While Sauce Labs …
Chose Sauce Labs
Intuitive UI and fabulous support system make them a great vendor. Sauce Labs has a well structured support system that is extremely important in the current distributed environment.
Chose Sauce Labs
Sauce Labs' platform seemed to be the most flexible and I really haven't used much else. Haven't had a need to.
Chose Sauce Labs
Customer service, security settings and availability were differentiators for Saucelabs
Chose Sauce Labs
Pricing is one of our most concern. Since Cross Browser Testing has increased their price, we were looking for another alternative. We are really happy with Sauce Labs right now. The price is very reasonable and the coverage is always at most. Not to mention that their customer …
Chose Sauce Labs
The UI is much better than Browser Stack. However I think BS was a little quicker to run up and start the tests.
Chose Sauce Labs
Eventually, SauceLabs was cheaper and a bit faster option (at the moment when we made a choice). On the top of that SauceLabs provided us with big enough for consistent evaluation demo period/minutes so we could test it carefully enough before purchasing. We also find no …
Chose Sauce Labs
SauceLabs is really known to us because we have used Sauce Labs since 2012..2013 and we're really happy with it. I don't know if we'll change Sauce Labs. But we do not know any other product that has significant key features that Sauce does not have.
Chose Sauce Labs
I initially went with Sauce Labs due to a reason that no longer exists: access to specific public real devices without having to wait because there's only one of that device. While it's a bummer things changed, with the offering of their dynamic allocation, I'm able to get a …
Chose Sauce Labs
We found Sauce Labs to be better in the following:
1) Better selection of mobile devices (including all the new devices)
2) Supports many CI tools like Jenkins, CircleCI
Chose Sauce Labs
Sauce Labs (when applied properly) seems to be a more efficient cross browser solution, while offering way, waaaaay more functionality and capability. In fact, sometimes it felt like there was too much baked in there and that Sauce might need to be broken into smaller pieces …
Chose Sauce Labs
We determined, after much research and data collecting, that Sauce Labs was a better overall solution to our organization's tech needs. Our QA team was very invested in making a decision that we could be happy with not just now, but in the long term. Having to switch from one …
Top Pros
Top Cons
TrustRadius Insights
BrowserStackSauce Labs
Highlights

TrustRadius
Research Team Insight
Published

BrowserStack and Saucelabs are web and mobile testing platforms that allow developers to test their applications on virtual and real-world devices before release. 

BrowserStack is a testing offering that uses exclusively real-world hardware via web connection without the need for virtual machines (VMs). Saucelabs is a fully integrated testing service which offers a larger number of browsers and devices to test applications on. BrowserStack is capable of supporting enterprise-scale businesses but may appeal more to smaller ones or individual creators due to its lower cost. Saucelabs is more likely to be used by medium to large-sized businesses due to its higher cost and greater number of features which may not be fully utilized by smaller creators. 

Features

BrowserStack is unique in that it only offers real-world machine testing which means that if you are running a program it must be running on physical (non-virtual) hardware. BrowserStack also offers a greater number of integrations than some of its competitors, such as Cypresss, Jenkins, and Selenium. It also offers a lower starting price and even the lowest pricing tiers allow unlimited testing minutes with no overage charges. 

Saucelabs is a more comprehensive testing solution and offers a large variety of machines and browsers because of its use of virtual machine testing. It also offers a  variety of add-on packages and better built-in analytics capabilities than the competition. 

Limitations

BrowserStack and Saucelabs are excellent choices in the testing space, but each has a few drawbacks. 

BrowserStack users have reported some aspect ratio issues which can make looking for issues difficult. This has been reported when performing testing, such as testing mobile apps from a desktop or when running apps on older devices. Users may also experience difficulty in testing if their internet connection is not strong since the service is web-based. BrowserStack pricing can also jump quickly depending on needs since packages are a la carte. This is great for users who need focused capabilities, but may be more expensive compared to competitors who offer more comprehensive packages.  

Saucelabs users report a desire for better help and training features in the program. Some users also report issues with device availability after new releases. Some devices may be claimed by other users, meaning other testers may have to be placed in a queue. Some developers may also desire more descriptive log files so they don’t have to refer back to their own during testing.  

Pricing

BrowserStack offers a multitude of packages that vary in price depending on the user’s testing needs. Users can expect pricing to start around $29.99 per month for browser testing. For further pricing information consult the vendor’s pricing page. Saucelabs offers three pricing categories which each include pricing variables based on whether users need virtual machines, real devices, or number of testing minutes. Users should explore pricing options on the Saucelabs pricing page to determine which options are best for them. 

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BrowserStackSauce Labs
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BrowserStack
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Score 8.3 out of 10
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Score 8.1 out of 10
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User Ratings
BrowserStackSauce Labs
Likelihood to Recommend
8.7
(146 ratings)
6.9
(159 ratings)
Likelihood to Renew
8.1
(11 ratings)
9.3
(20 ratings)
Usability
8.9
(17 ratings)
8.4
(20 ratings)
Availability
9.1
(3 ratings)
10.0
(4 ratings)
Performance
7.9
(77 ratings)
8.0
(4 ratings)
Support Rating
7.3
(19 ratings)
8.3
(15 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Online Training
7.7
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(4 ratings)
7.5
(6 ratings)
Configurability
7.8
(3 ratings)
8.2
(3 ratings)
Contract Terms and Pricing Model
4.8
(2 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
9.1
(2 ratings)
Product Scalability
8.4
(3 ratings)
10.0
(4 ratings)
Professional Services
4.3
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.6
(2 ratings)
9.0
(4 ratings)
Vendor pre-sale
8.6
(2 ratings)
9.0
(4 ratings)
User Testimonials
BrowserStackSauce Labs
Likelihood to Recommend
BrowserStack
I didn't have problems working with BrowserStack. The tool is stable, there are a lot of different devices and OS. It's really useful. I only had a problem in the past while working with a company that had geolocation activated on the app. The app only works in the USA, and I was in Brazil. I faced many many issues working on this circumstances. I tried to get in touch with BrowserStack, but I leave the company before get the problem solved. But that one was the only big problem that I've faced while using BrowserStack.
Read full review
Sauce Labs
Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
Read full review
Pros
BrowserStack
  • BrowserStack App Automate dashboard gives us video, screenshots and logs of what exactly happened during the test run. This helps us easily analyse failures in our automation test and figure out the root cause for failures.
  • BrowserStack App Live provides us with lot of devices to test on. This is specifically useful in case of high end iPhone devices which are costly for us to procure in house.
  • BrowserStack App Automate provides parallel threads which can be shared across multiple teams. This has helped us scale our mobile test automation effort across the organisation.
  • In house mobile lab might be cost effective initially but when it comes to maintaining it and add new devices as and when it comes in market makes it less cost effective than cloud solution like BrowserStack
Read full review
Sauce Labs
  • Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support
  • Provides a rich selection of browser/platform availability for customer issue reproduction
  • Provides a comprehensive set of virtual mobile device configurations for automation and availability
  • Sauce Labs' SaaS and self service tools work and perform well
Read full review
Cons
BrowserStack
  • Overall performance of usability of the device
  • Overheating conditions could be a useful feature to be included
  • Downloading the app to the Home screen for quick selection would be helpful
  • Screen orientation feature
  • Tablets for additional devices to be tested against
  • Add in a feature to test against wearables
Read full review
Sauce Labs
  • I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically.
Read full review
Likelihood to Renew
BrowserStack
This decisions mostly taken by senior management at VP and CEO level, they also need approval from many other teams like dev, design according to the use, and finance due to competitive cost, They do check other product as well, and I am just a single person from QA team, and not a decision maker
Read full review
Sauce Labs
As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
Read full review
Usability
BrowserStack
It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
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Sauce Labs
It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
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Reliability and Availability
BrowserStack
Its always available in our organisation. Just a click away from testing on the exact devices we require.
Read full review
Sauce Labs
Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
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Performance
BrowserStack
The tests are fast considering the fact that they're Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.
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Sauce Labs
The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
Read full review
Support Rating
BrowserStack
I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
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Sauce Labs
The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
Read full review
In-Person Training
BrowserStack
Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.
Read full review
Sauce Labs
No answers on this topic
Online Training
BrowserStack
It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.
Read full review
Sauce Labs
No answers on this topic
Implementation Rating
BrowserStack
It was new learning for me, till the time I was not aware of such tools are available for manual CBT testing and for automation integration caue I was using some VM for testing, it has increase my knowledge and skill set. It was a fun while implementation and I enjoyed it.
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Sauce Labs
I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Read full review
Alternatives Considered
BrowserStack
BrowserStack's library of devices and browsers is way bigger than Chrome DevTools. Additionally, I find that BrowserStack is more accurate than Chrome DevTools in regards to how pages render on the various devices I need to test on. Overall, BrowserStack is far better than Chrome DevTools.
Read full review
Sauce Labs
We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
Read full review
Contract Terms and Pricing Model
BrowserStack
Not sure about all this billing details, I am not part of that discussion.
Read full review
Sauce Labs
No answers on this topic
Scalability
BrowserStack
It provides us with the latest technology in the market, which enable us to make sure that the software we create is accessible on them.
Read full review
Sauce Labs
With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
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Professional Services
BrowserStack
Not used
Read full review
Sauce Labs
No answers on this topic
Return on Investment
BrowserStack
  • Saves a lot of money, by providing several devices at our disposal
  • It gives you devices like, mobile phones, tabs and desktops of various Operating Systems
  • Only Challenge is it might consume more time for development, but testing should be fast and easy
Read full review
Sauce Labs
  • Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating.
  • I can't really speak to the dollars, as I am not privy to the information.
Read full review
ScreenShots

BrowserStack Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Sauce Labs Screenshots

Screenshot of Sauce Labs UI optimized for continuous integration workflows.