What users are saying about
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138 Ratings
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Top Rated
201 Ratings

BrowserStack

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138 Ratings
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Score 7.6 out of 100

UserTesting

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Top Rated
201 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • BrowserStack is rated higher in 2 areas: Likelihood to Renew, Usability
  • UserTesting is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.6

BrowserStack

76%
56 Ratings
9.0

UserTesting

90%
112 Ratings

Likelihood to Renew

10.0

BrowserStack

100%
6 Ratings
9.1

UserTesting

91%
4 Ratings

Usability

9.3

BrowserStack

93%
15 Ratings
8.5

UserTesting

85%
100 Ratings

Performance

8.1

BrowserStack

81%
3 Ratings

UserTesting

N/A
0 Ratings

Support Rating

8.6

BrowserStack

86%
15 Ratings
8.7

UserTesting

87%
107 Ratings

Implementation Rating

BrowserStack

N/A
0 Ratings
9.1

UserTesting

91%
2 Ratings

Likelihood to Recommend

BrowserStack

Browserstack is a perfect tool for cross browser and parallel testing. It works completely on cloud, so it doesnt require any additional app or local resource to run tests. It has bit of learning curve so it can be difficult for a beginner to use the tool. It is pricey so not many companies be able to afford it. But for the features it support, price is totally justified. UI is very user friendly, but the live monitoring animations are pretty laggy and jerky. Overall its a great product
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UserTesting

Its strength is in usability testing and testing designs with users. Another key strength of UserTesting is its panel. Combined, it's incredible for getting quick feedback on usability. With that said, many of the panel members are used to taking tests and generally more technologically savvy. I've heard many words like intuitive more in testing now. However, I do think if you're focused on watching how people are using designs and are structuring tasks appropriately, you can still learn a lot from people who are familiar with design testing. With that said, I do not believe UserTesting and any qualitative research should be used solely for validation. It is important to think about sample size and confidence quality. It's not really appropriate for message testing. It also can't present multiple concepts in a randomized order, so I might defer to using a different tool if you're in that stage of design
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Pros

BrowserStack

  • It shows a true representation of how a website will look on a mobile device.
  • BrowserStack has a good variety of devices and browsers for us to test on.
  • It's easy to access BrowserStack from anywhere that I have Internet access.
  • I can inspect my code and any errors, and also test changes on the device that I am logged into. It makes troubleshooting so much easier.
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UserTesting

  • Creating interview clips is simple. The video cutting software is easy to use and lightyears ahead of competitors like UserZoom.
  • The pool of participants is large in the US (likely the highest amongst competitors). This makes recruiting for my studies really quick and allows me to go for some segmentation and detail in who I target in my sample.
  • Chat support is responsive and helpful. It's nice to get connected to a customer care agent quickly and they almost always serve you with a solution to the issue.
  • The feature set of User Testing is constantly growing and getting more refined. I appreciate the ability to card sort or launch other types of methods.
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Cons

BrowserStack

  • It can be a challenge to use it when you're accessing it from within a corporate firewall. In my view, this is the Firewall's problem, but anything that BrowserStack can do to ease that pain will expand its ability to be useful in more locked-down companies.
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UserTesting

  • Comparative tests on mobile devices is a major issue. Users find it very difficult to user test a comparative test where they are asked to compare two experiences.
  • Users sometimes hurry on to complete the tests.
  • Reusing a saved templated is sometimes tricky and qualifying questions are not saved properly.
Read full review

Pricing Details

BrowserStack

Starting Price

$0

Editions & Modules

BrowserStack editions and modules pricing
EditionModules
Live - Desktop291
Live - Desktop & Mobile392
Live - Team1253
Automate Desktop1294
Automate Desktop & Mobile1995
Automate - EnterpriseContact sales team6
Percy - Free07
Percy - Desktop1498
Percy - EnterpriseContact sales team9
App Live Individual2910
App Automate19911
App Automate - EnterpriseContact sales team12
App Live - Enterprise TeamContact sales team13
Percy - Desktop & Mobile19914
Live - EnterpriseContact sales team15
App Live - Team12516

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

UserTesting

Starting Price

Editions & Modules

UserTesting editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    BrowserStack

    It's simply a must-have tool. As a designer, I have to ensure my work is at least functional in older browsers. I also have to ensure that, when I design for mobile devices, any differences between platforms aren't problematic. BrowserStack allows me to test my work in a fraction of the time, with a whole lot more accuracy.
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    UserTesting

    UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
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    Usability

    BrowserStack

    It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
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    UserTesting

    Usability is good on UserTesting. The back-end interface is easy to understand, navigate and set up your tests. From the user side, it's also easy to find relevant tests over your phone or desktop. I haven't tried other testing platforms but I think anyone of any level of web development can understand how to set things up easily.
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    Performance

    BrowserStack

    Browserstack is pretty fast and reliable when it comes to performance. We can see significant time gap between the tests run locally and the test run in Browserstack. Its performance is unparalleled. We don't integrate Browserstack with any other app so, I cant comment on that. But as a standalone app it performs quite well and fast.
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    UserTesting

    No answers on this topic

    Support Rating

    BrowserStack

    I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
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    UserTesting

    UserTesting support was some of the best I've experienced in the industry. In addition to their in-line help (which was top-notch), they have UserTesting University, which is a community of like-minded corporations and individuals learning and sharing their experiences. The content included webinars, articles, and a variety of user-generated topics.
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    Implementation Rating

    BrowserStack

    No answers on this topic

    UserTesting

    From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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    Alternatives Considered

    BrowserStack

    Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. It proved useful for basic use at the free price level and for large team use at the higher price level.
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    UserTesting

    Ease of use, features are consolidated in one platform versus the likes of Hotjar for example where it's one-sided in finding frictions on our user experience. Ethnio is another good tool however, there are 2 separate tools I have to use to get the scheduling and the actual user test insights.
    Read full review

    Return on Investment

    BrowserStack

    • Browserstack has provided us with a quick solution to cross browser compatibility testing at a low cost.
    • Direct impact on ROI is difficult to judge compared to the past, when there were no reliable options for testing across numerous platforms.
    • We had to pull back on our userbase when costs went too high for each individual to access the platform simultaneously.
    Read full review

    UserTesting

    • Increased speed and volume of research. We get to do three times more studies than before.
    • Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks.
    • Improved performance of our products - feedback is getting better and better over time.
    Read full review

    Screenshots

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