What users are saying about
Top Rated
95 Ratings
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Top Rated
167 Ratings
Top Rated
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

UserTesting

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Top Rated
167 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

BrowserStack

If you have a web property that will be used by people on a variety of hardware, os and browsers, this is a must have. The ability to emulate the user's exact browser/os/device is so important. Something may work in one version of a browser, but not in a slightly different build or on a different os.
Anonymous | TrustRadius Reviewer

UserTesting

It is a great tool for unmoderated testing. It makes it easy and fast to obtain user feedback on prototypes and live products across devices. Some of the testers are there for the money only and rush through the tasks without much elaboration. The live conversation features could also be improved.
Anonymous | TrustRadius Reviewer

Pros

BrowserStack

  • It shows a true representation of how a website will look on a mobile device.
  • BrowserStack has a good variety of devices and browsers for us to test on.
  • It's easy to access BrowserStack from anywhere that I have Internet access.
  • I can inspect my code and any errors, and also test changes on the device that I am logged into. It makes troubleshooting so much easier.
Anonymous | TrustRadius Reviewer

UserTesting

  • Scheduling of participants in a fast way
  • Supporting analysis of videos by auto-transcriptions and sentiment analysis
  • Templates for the different tests and inspiration for questions
  • Supporting your own recruited users in myPanel
  • That you can test unlimited for the money you pay, this helps us run a lot of tests.
Daniëlle Duijst | TrustRadius Reviewer

Cons

BrowserStack

  • It can be a challenge to use it when you're accessing it from within a corporate firewall. In my view, this is the Firewall's problem, but anything that BrowserStack can do to ease that pain will expand its ability to be useful in more locked-down companies.
Anonymous | TrustRadius Reviewer

UserTesting

  • Sometimes with the A/B testing results it was difficult to find out the feedback accurately to compare
  • No highlighter test means that often users can go down a particular stream of thought, that might not have anything to do with the messaging we're looking to test (even after being prompted)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BrowserStack

BrowserStack 10.0
Based on 6 answers
It's simply a must-have tool. As a designer, I have to ensure my work is at least functional in older browsers. I also have to ensure that, when I design for mobile devices, any differences between platforms aren't problematic. BrowserStack allows me to test my work in a fraction of the time, with a whole lot more accuracy.
Eric Karkovack | TrustRadius Reviewer

UserTesting

UserTesting 9.1
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

BrowserStack

BrowserStack 9.3
Based on 16 answers
BrowserStack has a clean and simple to use interface. I like that it has a "straight to the point" type feel to it. I don't log in and wonder where I need to go to do what I need to do. I'm able to log in and quickly begin my testing process of issues and then get out and get back to the client/reader.
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.8
Based on 74 answers
Their product team is focused on adding features, but what they should focus on is execution of the UI, user-flows, addressing usability issues, and following UX standards (especially in screener/test creator).The product is usable, but it is a drag most of the time.Also, their statistics module from research is unusable - I would love them to follow what SurveyMonkey does in their statistics module.
Anonymous | TrustRadius Reviewer

Support Rating

BrowserStack

BrowserStack 8.5
Based on 16 answers
I sound like a broken record, but there's not too many negatives to say about BrowserStack. With so many devices nowadays, it's ESSENTIAL to our business to view/test on all browsers to provide the very best customer service. The up-to-date releases always guarantees that the product is supported with any "updates" from any browser or device.
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.0
Based on 81 answers
UserTesting has a great chat feature I've used regularly to help with account and test questions. Our customer support manager has also been proactive about reaching out to our team and seeing areas in which the tool can be improved for our team.
Anonymous | TrustRadius Reviewer

Implementation Rating

BrowserStack

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 9.1
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

BrowserStack

Compared to other products I've found BrowserStack to have an easy-to-use interface, it offers all the platforms I need and it runs quickly and reliably. The browser plugin is an especially useful feature so I can almost instantly open a URL in one of my BrowserStack presets. It proved useful for basic use at the free price level and for large team use at the higher price level.
Matt Emge | TrustRadius Reviewer

UserTesting

Previously used UserZoom. They did the job to a certain extent but after not being completely satisfied and shopping around we re-trialed UserTesting and [were] pleasantly surprised. Much better than when we had previously trialed UserTesting 12 months previously. Much nicer user interface, more flexibility in terms of functionality and features, and much quicker response times for tests being completed.
Alex Jones | TrustRadius Reviewer

Return on Investment

BrowserStack

  • Browserstack has provided us with a quick solution to cross browser compatibility testing at a low cost.
  • Direct impact on ROI is difficult to judge compared to the past, when there were no reliable options for testing across numerous platforms.
  • We had to pull back on our userbase when costs went too high for each individual to access the platform simultaneously.
Nick Jastrebski | TrustRadius Reviewer

UserTesting

  • The speed of recruiting allows me to iteratively test and experiment with wording when necessary to get to the point where I know it is being understood which in turn improves the credibility of the research results
  • We haven't yet released the software that I've been testing most of this year, so I can't comment on business impact yet
Craig Scull | TrustRadius Reviewer

Pricing Details

BrowserStack

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BrowserStack Editions & Modules

Edition
Live - Desktop$291
Live - Desktop & Mobile$391
Live - Team PlansContact sales team
Automate Pro$1293
Automate Mobile$1993
EnterpriseContact sales team
Percy - Free$05
Percy - Professional$996
Percy - EnterpriseContact sales team
App Live$298
App Automate$1998
  1. per user/per month
  2. none
  3. per user/per month
  4. none
  5. per month
  6. per user/per month
  7. none
  8. per user/per month
Additional Pricing Details

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserTesting Editions & Modules

Additional Pricing Details

Add comparison