What users are saying about
18 Ratings
3 Ratings
18 Ratings
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Score 7.4 out of 100
3 Ratings
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Score 9.2 out of 100

Attribute Ratings

  • CloudBlue PSA is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

Bubble PPM

91%
15 Ratings
10.0

CloudBlue PSA

100%
1 Rating

Likelihood to Renew

9.1

Bubble PPM

91%
3 Ratings

CloudBlue PSA

N/A
0 Ratings

Usability

8.2

Bubble PPM

82%
1 Rating

CloudBlue PSA

N/A
0 Ratings

Support Rating

9.1

Bubble PPM

91%
4 Ratings

CloudBlue PSA

N/A
0 Ratings

Implementation Rating

8.1

Bubble PPM

81%
6 Ratings

CloudBlue PSA

N/A
0 Ratings

Likelihood to Recommend

Bubble Software

Bubble PPM is well suited for anyone who manages product related projects, especially new product development. As we've matured in our implementation of the system we found that it is great for managing all projects, but the specific strength is product development to launch. Bubble PPM would not be as appropriate for use as a CRM tool, as the references to people are best suited to users within the organization
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Ingram Micro

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.
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Pros

Bubble Software

  • I already mentioned the simple user interface for data upload, and the equally intuitive customized reporting. Leadership and "supporting" functions for product development get tremendous value from this because they don't need to hunt down answers anymore. Everything from pipeline planning to operational planning can be built on the same foundation of objective data, rather than many different sources interpreted through many different lenses.
  • But the greatest value I think Bubble Innovator delivers is not really the product itself. It's the sense of partnership and responsiveness from the Bubble Innovation team. The Bubble Innovation team becomes a part of your team. They are valued consultants with helpful input on best practices for stage gate management, portfolio analytics, and report visualization. I have continually been impressed with the responsiveness and effort that their team brings to the table. When we have challenges and need to customize our data or analytics or reporting, they are right there beside us, finding the best solution, sharing prototypes in a test environment, and implementing as fast as possible.
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Ingram Micro

  • The help desk ticket system is robust and modern.
  • Billing & invoicing from Harmony meets all our needs and is easy to use.
  • Project management and scheduling features help us stay organized and on schedule.
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Cons

Bubble Software

  • Development of custom functionality, and redefining 'standard' options for the software. As Bubble grows and their customer base increases there will be opportunity for this, at present development projects can be slow and expensive. However the standard software options are excellent, but as processes evolve within organisations the flexibility to evolve the software could be made simpler.
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Ingram Micro

  • Training resources are still a work in progress.
  • As a software engineer, I'd like to see a more extensive API
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Pricing Details

Bubble PPM

Starting Price

Editions & Modules

Bubble PPM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Element 1: One-time fixed SaaS set-up fee One-time investment based on required configuration and deployment. Element 2: Monthly license fee Calculated on #users (per user type). Variable - According to required users/types.

    CloudBlue PSA

    Starting Price

    $0

    Editions & Modules

    CloudBlue PSA editions and modules pricing
    EditionModules
    Annual SaaS$65.001
    Monthly SaaSContact Sales2
    Annual On-PremiseContact Sales3

    Footnotes

    1. per month (billed annually)
    2. none
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Bubble Software

    The business has been extremely satisfied with Bubble Innovator and is in support of rolling this tool out to our other businesses within the overall franchise.
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    Ingram Micro

    No answers on this topic

    Usability

    Bubble Software

    The user interface is highly visual and simple. Literally within 10-15 minutes of my introduction to the software, I was up and running. Of course, deeper capabilities become apparent after additional use, but the basic functionality is very simple to grasp. Where there are consistent challenges reported by multiple users, the Bubble Innovation team is quick to connect and put plans in place to address the challenges.
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    Ingram Micro

    No answers on this topic

    Support Rating

    Bubble Software

    Outstanding response times, and solutions to issues requiring support are quickly implemented. For bigger issues or longer term developments, Bubble happily takes the time to meet in person and discuss requirements to drive detailed solutions.
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    Ingram Micro

    No answers on this topic

    Implementation Rating

    Bubble Software

    The number of variables made this extremely challenging (org changes, stage gate harmonization, pipeline prioritization, and new governance model). I think the implementation was handled very well in spite of this, and managed to deliver on time and on budget.
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    Ingram Micro

    No answers on this topic

    Alternatives Considered

    Bubble Software

    When evaluating Bubble Innovator against the competition, we felt that Bubble Innovator gave us the flexibility that we were looking for. Other solutions tended to have some hardwired functionality. Bubble Innovator was a great fit for managing our projects and was efficient to deploy, especially within our existing business processes.
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    Ingram Micro

    Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.
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    Return on Investment

    Bubble Software

    • Increased efficiency at several levels - Proejct Teams/Project Managers/Portfolio Decsision Makers
    • Driven consistency of process and reporting across a complex global organization
    • Greater visibility of NPD pipeline has led to improved cross functional alignment on priorites
    • Improved portfolio decision making capability
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    Ingram Micro

    • It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
    • Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.
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    Screenshots

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