What users are saying about
Top Rated
356 Ratings
8 Ratings
Top Rated
356 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • Buffer ranks higher in 3 feature sets: Publishing, Reporting/analytics, Account management

Publishing

8.1

Buffer

81%
5.6

Commun.it

56%
Buffer ranks higher in 2/4 features

Content planning and scheduling

8.7
87%
63 Ratings
8.8
88%
4 Ratings

Content optimization

7.5
75%
56 Ratings
4.0
40%
4 Ratings

Workflow management

8.1
81%
52 Ratings
3.4
34%
4 Ratings

Audience targeting

N/A
0 Ratings
6.3
63%
4 Ratings

Reporting/analytics

7.9

Buffer

79%
5.6

Commun.it

56%
Commun.it ranks higher in 2/3 features

Campaign success analytics

7.9
79%
58 Ratings
7.8
78%
5 Ratings

Real-time tracking

N/A
0 Ratings
4.9
49%
4 Ratings

Competitor analysis

N/A
0 Ratings
4.0
40%
3 Ratings

Account management

8.1

Buffer

81%
5.6

Commun.it

56%
Buffer ranks higher in 2/2 features

Role-based user permissions & privileges

8.1
81%
48 Ratings
3.8
38%
3 Ratings

Mobile access

8.2
82%
58 Ratings
7.3
73%
2 Ratings

Listening/monitoring

Buffer

Feature Set Not Supported
N/A
6.1

Commun.it

61%
Commun.it ranks higher in 4/4 features

Boolean keyword searches

N/A
0 Ratings
6.9
69%
2 Ratings

Filtering out noise/spam

N/A
0 Ratings
7.0
70%
5 Ratings

Sentiment analysis

N/A
0 Ratings
5.4
54%
4 Ratings

Broad channel coverage

N/A
0 Ratings
5.0
50%
4 Ratings

Engagement

Buffer

Feature Set Not Supported
N/A
6.9

Commun.it

69%
Commun.it ranks higher in 3/3 features

Automated routing and prioritization

N/A
0 Ratings
7.2
72%
4 Ratings

Customer interaction histories

N/A
0 Ratings
7.2
72%
4 Ratings

Bulk actions

N/A
0 Ratings
6.3
63%
3 Ratings

Marketing

Buffer

Feature Set Not Supported
N/A
5.8

Commun.it

58%
Commun.it ranks higher in 4/4 features

Lead generation

N/A
0 Ratings
4.9
49%
5 Ratings

Content marketing

N/A
0 Ratings
9.7
97%
5 Ratings

Paid media management

N/A
0 Ratings
2.3
23%
2 Ratings

Campaigns and promotions

N/A
0 Ratings
6.1
61%
4 Ratings

Channel coverage/integration

Buffer

Feature Set Not Supported
N/A
7.5

Commun.it

75%
Commun.it ranks higher in 4/4 features

Twitter

N/A
0 Ratings
9.8
98%
5 Ratings

Facebook

N/A
0 Ratings
7.0
70%
4 Ratings

LinkedIn

N/A
0 Ratings
6.9
69%
2 Ratings

Instagram

N/A
0 Ratings
6.1
61%
3 Ratings

Attribute Ratings

  • Buffer is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Buffer

83%
83 Ratings
7.0

Commun.it

70%
5 Ratings

Likelihood to Renew

7.9

Buffer

79%
14 Ratings

Commun.it

N/A
0 Ratings

Usability

8.4

Buffer

84%
22 Ratings

Commun.it

N/A
0 Ratings

Availability

8.2

Buffer

82%
4 Ratings

Commun.it

N/A
0 Ratings

Performance

8.0

Buffer

80%
4 Ratings

Commun.it

N/A
0 Ratings

Support Rating

8.8

Buffer

88%
26 Ratings

Commun.it

N/A
0 Ratings

Implementation Rating

8.1

Buffer

81%
3 Ratings

Commun.it

N/A
0 Ratings

Product Scalability

8.6

Buffer

86%
2 Ratings

Commun.it

N/A
0 Ratings

Likelihood to Recommend

Buffer

It helps me save hours by devoting only half an hour in a month's worth of posting, in addition to that it is quite simple to use. Buffer for scheduling social posts well in advance, but I have begun using it instead of posting natively on the social apps themselves because it makes it super easy to post the same messages to more than one platform.
Mishka Panwar | TrustRadius Reviewer

Commun.it

For a small business or individual Commun.it could be used to quickly and efficiently grow an audience. Using the featured hashtag functionality in particular means that, instead of wading through various searches on Twitter, all the information is at your finger-tips and you can act on it accordingly. I think it would have benefits for businesses of multiple sizes however a smaller business might find the price-point prohibitive.
Adeline Garman BA (Hons) DipM MCIM | TrustRadius Reviewer

Pros

Buffer

  • I can plan and publish content on social channels.
  • Buffer's interface is quite tidy and generates the necessary facilities to save us time in publishing consistent content.
  • It has a special price; it is pretty affordable.
  • It has the possibility of integrating with other tools to improve its functions.
Luz Ellis | TrustRadius Reviewer

Commun.it

  • Commun.it recommends good content to Tweet if you provide the right hashtags or topics to search.
  • Commun.it makes it really easy to thank each now Twitter follower and to reach out to influencers that you may have neglected.
 Atilla Vekony | TrustRadius Reviewer

Cons

Buffer

  • Expensive Analytics: The upgrade you need to access your analytics is quite expensive, and I have come across other tools that provide the same or even more for a lesser priced plan.
  • No Media Library: The one feature I have found on another social media planning tool that I wish Buffer had is a media library. This allows you to upload photos you aren't using right away to have them readily available when you do decide to use them. This is not a feature in Buffer.
Whitney Knight | TrustRadius Reviewer

Commun.it

  • Be prepared, you'll receive a lot of emails from commun.it. They keep you engaged by reminding you to return to your dashboard. But they also will send several emails trying to get you to upgrade.
  • "Thanks for the retweet" and "Thanks to the high-value members" aren't tactics I like to use on Twitter.
  • On the free version, you are only allowed 20 actions a day. This goes by in a flash, would love to have a few more.
Anonymous | TrustRadius Reviewer

Pricing Details

Buffer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$15 per month

Buffer Editions & Modules

Edition
Publish Pro$151
Publish Premium$651
Publish Business$991
Analyze Pro$351
Analyze Premium$501
  1. per month
Additional Pricing Details
Here are the prices of our various plans: Pro: $15/month Small Business: $99/month Medium Business: $199/month Large Business: $399/month Enterprise: Feel free to get in touch with us at onboarding@buffer.com. All plans can be paid on either a monthly or yearly basis. If you choose to pay yearly, you would receive a 15% discount, which works out to be approximately two months free per year.

Commun.it

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Commun.it Editions & Modules

Additional Pricing Details

Likelihood to Renew

Buffer

Buffer 7.9
Based on 14 answers
I am giving buffer this rating because of a couple issues that it has compared to other platforms. It does not always post to instagram and you will need to go in an manually post. Also, one of the biggest qualms that we have with buffer is the price it costs to have robust analytics
Frankie Heath | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Usability

Buffer

Buffer 8.4
Based on 22 answers
We use Buffer for certain website content that should be shared on social networks, having this tool helps us to do it faster and easier since we can send the publications from the internet browser and the stack of scheduled messages. It is really fast and easy for all team members who share access to the account, so at the same time that we analyze the information that we can share, the message stack is prepared
Anonymous | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Reliability and Availability

Buffer

Buffer 8.2
Based on 4 answers
Buffer is always on hand and very reliable, their software suite rarely has outages
Len Gordon | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Performance

Buffer

Buffer 8.0
Based on 4 answers
Buffer performs well on both desktop and mobile platforms. The one area as I have stated before is that it does not always want to automatically push to Instagram and the user will have to go do it manually. Buffer works very well pushing to other platforms. The instagram issue is the only reason buffer does not get a 10 on this section
Frankie Heath | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Support Rating

Buffer

Buffer 8.8
Based on 26 answers
  1. It really helped to my business to grow online.
  2. I was able to take actions mindfully as the analytics are damn good.
  3. Also used for managing clients social media accounts and it proved to be a best resource.
  4. Clients were really happy as they got high demand and growth on internet and the secret is Buffer.
  5. The user interface is really easy to understand and manage. Support is 24/7 available to help.
Anonymous | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Implementation Rating

Buffer

Buffer 8.1
Based on 3 answers
We were very satisfied with the implementation of Buffer. We had no issues switching from the platform that we were using over to buffer. Our staff did not even miss a beat when it came to posting content. It was an easy transition and I feel that is something that buffer has really done well. They have an "out of the box" usability platform
Frankie Heath | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Alternatives Considered

Buffer

I also used Combin which is easy and free to use. However, Combin only posts when the computer is active and connected to the internet. So, posting while you are not actively using your computer at that moment is not possible, therefore Buffer is much more efficient as you can even post while being on vacation without working.
Ann Korb | TrustRadius Reviewer

Commun.it

Tweepsmap's audience and engagement tools aren't as powerful as Commun.it's, but they're far more trustworthy. I also like their tool for detecting inactive users (followed accounts who haven't tweeted in 2 or 6 months). I would actually consider shelling out for their paid tools, which sound quite useful (for instance, location-based statistics).
Austin Vashaw | TrustRadius Reviewer

Scalability

Buffer

Buffer 8.6
Based on 2 answers
Buffer does what it say on tin as they say! you can always count on Buffer. Buffer can be scale to 25 social account with 2,000 scheduled post which is enough for most agencies or businesses
Len Gordon | TrustRadius Reviewer

Commun.it

No score
No answers yet
No answers on this topic

Return on Investment

Buffer

  • It has saved money by allowing us to automate our social using one person
  • It allows us to connect one channel at a time instead of wasting money on larger account management tools
  • We are making money, because it has already delivered several clients
Joseph Kahn | TrustRadius Reviewer

Commun.it

  • Brand awareness
  • Lead generation
  • Prospect nurturing and ongoing customer support
Yarin Hochman | TrustRadius Reviewer

Screenshots

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