What users are saying about
12 Ratings
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Top Rated
1916 Ratings
12 Ratings
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Score 9.8 out of 100

Jira Software

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Top Rated
1916 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

BugHerd

Bugherd is well suited to our needs because it's an intuitive tool that doesn't require a ton of training, and we are working with a development agency to improve our backend and communicate issues to developers. From what I've seen, it does require you to use Chrome, which might not be perfect for other companies but it great for us. The tool has great functionality for tracking and allows you to move bugs into stages like "doing", "done" or "backlog". The screenshot tool has been super easy to use, and when we do have a bug that requires multiple screenshots, it's easy to open up a newly submitted ticket to attach a custom screenshot. It isn't easy to track down a specific bug you've logged if there are hundreds, so be prepared to dig quite a bit if you're using it for extensive testing and find yourself trying to go back
Ariana Thompson | TrustRadius Reviewer

Jira Software

Jira Software is best suited to mid range organization / teams where multiple members of same role work on a single item. Best suited for tracking and monitoring issues / defects / sprints.The application is somewhat used for internal process management as it doesn't seem suited for external usage to work across teams and outside organization.
Anonymous | TrustRadius Reviewer

Pros

BugHerd

  • Track web development bugs and issues
  • Capture screenshots, browser details, device details, screen size details and user comments.
  • Manage the list of bugs, assign them to a developer and give them due date and priority.
Anonymous | TrustRadius Reviewer

Jira Software

  • Allows quick and efficient way to enter a project, task or issue to be further researched and then tracked until completion.
  • Does a great job of managing and tracking issues, as well as all the important attributes for each project or issue.
  • Has a very good search and reporting mechanism.
  • Makes tracking projects or simple tasks easy. [It has] good customization and the data is informative.
  • Integrates well with other software tools, including but not limited to: FishEye + Crucible, Wiki, and TeamForge.
Anonymous | TrustRadius Reviewer

Cons

BugHerd

  • You could add more users for your levels to allow more clients to add feedback.
  • You could allow color changes for websites that are light/dark to display more easily.
  • You could work to allow easier use on mobile devices.
Anonymous | TrustRadius Reviewer

Jira Software

  • Does not work well for a traditional IS helpdesk application
  • Very difficult, if not impossible, to provision separate security for departments within the same organization
  • Jira's terminology takes a long time to get used to and for end users to learn (and many never do, seemingly)
Anonymous | TrustRadius Reviewer

Likelihood to Renew

BugHerd

No score
No answers yet
No answers on this topic

Jira Software

Jira Software 5.5
Based on 33 answers
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
Anonymous | TrustRadius Reviewer

Usability

BugHerd

BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.1
Based on 25 answers
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Elissa Bernstein | TrustRadius Reviewer

Support Rating

BugHerd

BugHerd 9.0
Based on 2 answers
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
Anonymous | TrustRadius Reviewer

Jira Software

Jira Software 8.7
Based on 43 answers
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
Anonymous | TrustRadius Reviewer

Online Training

BugHerd

No score
No answers yet
No answers on this topic

Jira Software

Jira Software 8.0
Based on 1 answer
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Anonymous | TrustRadius Reviewer

Implementation Rating

BugHerd

No score
No answers yet
No answers on this topic

Jira Software

Jira Software 9.0
Based on 2 answers
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Bo Acimovic | TrustRadius Reviewer

Alternatives Considered

BugHerd

It was a good fit for our team.
Anonymous | TrustRadius Reviewer

Jira Software

Jira [Software] [has] lot of [similar features to Pivotal Tracker]. Many apps are easily integrated with Jira [Software].Jira [Software] is highly customizable and one can easily attach any other api in it.Just main thing is that it is lot more complicated than this software but features out stand the drawbacks.
Sushant goyal | TrustRadius Reviewer

Return on Investment

BugHerd

  • This tool has helped us simplify communication with developers in other countries and have conversations about multiple issues all on one platform.
  • We're able to give additional context and clarification when asked and it removes the delay between follow up when the conversation goes directly to the person who reported the issue.
  • The sheer number of bugs we have to log on a massive project made this an ideal choice over a spreadsheet or other kind of tool. The image capture was necessary for the context needed to quickly resolve questions.
Ariana Thompson | TrustRadius Reviewer

Jira Software

  • It has been demonstrated over the course of the last quarter that Jira is one of the project services most likely to increase the company's ROI through the mechanics of project advertising management.
  • Calculating the amount of ROI gained with the platform has been extremely easy because Jira has its own calculation engine, from which it is possible to know exactly the ROI increase and compare it with that of previous projects.
Susan Everett | TrustRadius Reviewer

Pricing Details

BugHerd

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BugHerd Editions & Modules

Edition
BugHerd$39.001
  1. Per Month
Additional Pricing Details

Jira Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jira Software Editions & Modules

Edition
FreeFree
Standard7.002
Premium14.002
EnterpriseContact Sales
  1. Per User Per Month
Additional Pricing Details

Add comparison