What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 14 reviews and ratings
Jira Software
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Top Rated
2495 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2495 reviews and ratings
Attribute Ratings
- BugHerd is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend

9.0
BugHerd
90%
5 Ratings

8.6
Jira Software
86%
177 Ratings
Likelihood to Renew

BugHerd
N/A
0 Ratings

9.0
Jira Software
90%
35 Ratings
Usability

9.0
BugHerd
90%
1 Rating

8.0
Jira Software
80%
26 Ratings
Availability

BugHerd
N/A
0 Ratings

5.3
Jira Software
53%
6 Ratings
Performance

BugHerd
N/A
0 Ratings

8.0
Jira Software
80%
2 Ratings
Support Rating

9.0
BugHerd
90%
2 Ratings

8.7
Jira Software
87%
41 Ratings
Online Training

BugHerd
N/A
0 Ratings

8.0
Jira Software
80%
1 Rating
Implementation Rating

BugHerd
N/A
0 Ratings

9.0
Jira Software
90%
2 Ratings
Likelihood to Recommend
BugHerd
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
Manager, Instructional Technology Group
eCornellHigher Education, 201-500 employees
Jira Software
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.

Verified User
Employee in Marketing
Marketing & Advertising Company, 10,001+ employeesPros
BugHerd
- The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
- The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
- The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
- I enjoy the conversations and tagging features within each bug ticket.
Customer Operations and Training Manager
Hungry HarvestFood & Beverages, 11-50 employees
Jira Software
- Agile software development management and micromanagement with Scrum and Kanban.
- Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
- Agile and old-school bug tracking.
- Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
- Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
- Powerful on-premise alternative for large companies.
- You can mergen boards from different workflows!
- Really free full edition for 10 users.
Lead Consultant - Solutions Architect - Software Engineer
Ghia & Associates Engineering and Consulting GroupComputer Software, 1-10 employees
Cons
BugHerd
- It would be nice if it offered more integrations.
- Workflow could be a little more sophisticated.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesJira Software
- Management of the software is very difficult at times, although has improved.
- Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
- Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Full Stack Developer
Community Impact NewspaperNewspapers, 201-500 employees
Pricing Details
BugHerd
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$39 per month
BugHerd Editions & Modules
Edition
Standard | $39.001 |
---|---|
Premium | $1291 |
Deluxe | $2291 |
- per month
Additional Pricing Details
BugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.Jira Software
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Jira Software Editions & Modules
Edition
Free | Free |
---|---|
Standard | 7.002 |
Premium | 14.002 |
Enterprise | Contact Sales |
- none
- Per User Per Month
- none
Additional Pricing Details
—Likelihood to Renew
BugHerd
No score
No answers yet
No answers on this topic
Jira Software
Jira Software 9.0
Based on 35 answers
While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.

Verified User
Consultant in Engineering
Real Estate Company, 1-10 employeesUsability
BugHerd
BugHerd 9.0
Based on 1 answer
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesJira Software
Jira Software 8.0
Based on 26 answers
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Product Content Strategist
AdjustComputer Software, 201-500 employees
Support Rating
BugHerd
BugHerd 9.0
Based on 2 answers
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.

Verified User
Director in Marketing
Marketing and Advertising Company, 11-50 employeesJira Software
Jira Software 8.7
Based on 41 answers
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.

Verified User
Project Manager in Professional Services
Computer Software Company, 1001-5000 employeesOnline Training
BugHerd
No score
No answers yet
No answers on this topic
Jira Software
Jira Software 8.0
Based on 1 answer
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.

Verified User
Employee in Corporate
Telecommunications Company, 1001-5000 employeesImplementation Rating
BugHerd
No score
No answers yet
No answers on this topic
Jira Software
Jira Software 9.0
Based on 2 answers
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Director E-Commerce
Clover Technologies GroupRenewables & Environment, 10,001+ employees
Alternatives Considered
BugHerd
It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.

Verified User
Engineer in Professional Services
Computer Software Company, 201-500 employeesJira Software
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.

Verified User
Director in Other
Marketing & Advertising Company, 51-200 employeesReturn on Investment
BugHerd
- Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.

Verified User
Consultant in Quality Assurance
Automotive Company, 11-50 employeesJira Software
- Jira has positively made our company's daily activities much better organized
- With Jira we can track progress and follow up on tasks
- Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
Quality Assurance with Test Automation
OmegaCodersInformation Technology & Services, 51-200 employees