BugSnag vs. ignio AIOps

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BugSnag
Score 8.0 out of 10
N/A
Bugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.
$65
per month per user
ignio AIOps
Score 8.1 out of 10
N/A
ignio AIOps, from Digitate in Santa Clara, is a solution designed to improve business agility by creating a unified view of the IT estate, connecting business functions to applications and infrastructure. This is combined with behavior profile of systems and applications that is continuously learnt using this blueprint. ignio aims to improve the transparency of complex Enterprise IT landscapes.N/A
Pricing
BugSnagignio AIOps
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
BugSnagignio AIOps
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
BugSnagignio AIOps
Top Pros
Top Cons
Best Alternatives
BugSnagignio AIOps
Small Businesses
GitLab
GitLab
Score 8.8 out of 10

No answers on this topic

Medium-sized Companies
GitLab
GitLab
Score 8.8 out of 10
IBM Turbonomic
IBM Turbonomic
Score 8.2 out of 10
Enterprises
GitLab
GitLab
Score 8.8 out of 10
IBM Turbonomic
IBM Turbonomic
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BugSnagignio AIOps
Likelihood to Recommend
10.0
(1 ratings)
9.5
(13 ratings)
Likelihood to Renew
-
(0 ratings)
9.6
(4 ratings)
Usability
-
(0 ratings)
9.0
(12 ratings)
Availability
-
(0 ratings)
9.2
(3 ratings)
Performance
-
(0 ratings)
8.9
(3 ratings)
Support Rating
-
(0 ratings)
9.3
(12 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.2
(2 ratings)
Implementation Rating
-
(0 ratings)
9.6
(4 ratings)
Configurability
-
(0 ratings)
9.4
(3 ratings)
Ease of integration
-
(0 ratings)
8.9
(3 ratings)
Product Scalability
-
(0 ratings)
9.2
(3 ratings)
Vendor post-sale
-
(0 ratings)
9.4
(3 ratings)
Vendor pre-sale
-
(0 ratings)
7.9
(3 ratings)
User Testimonials
BugSnagignio AIOps
Likelihood to Recommend
SmartBear
It's great for tracking bugs on your app. I don't think I can do anything else besides that...
Read full review
Digitate
It's good for issue resolution, user access request automation, standard report generation, health checks, executing self-healing as configured in the attributes. Currently not good at real-time monitoring to trigger an action. Health checks have to be on a scheduled basis.
Read full review
Pros
SmartBear
  • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
  • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
  • The information captured by errors has everything I would need to debug an issue.
Read full review
Digitate
  • ignio handles 100+ use cases covering the entire organization including applications and infrastructure.
  • Centralize the dashboard to view and executed the health of systems in our environment.
  • It handles CA services desk Incidents and requests. Using automated tools with power shell scripts.
  • ignio event management helps the organization to manage the alerts well and make an informed decision.
Read full review
Cons
SmartBear
  • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
  • It would be nice if there was a filter for grouping bugs instead of searching by their name.
  • Honestly nothing else, I love 99% of Bugsnag.
Read full review
Digitate
  • There is a lot more the desktop tool can do. For example, we need to apply an upgrade to get the tool to talk to our infrastructure while employees are working from home. The tool was initially installed with the assumption that the desktops would be in UserLand. Instead after COVID-19 the desktop/laptops have been used for over a year on people's home networks. As of right now, we have to sync when the devices are connected to VPN. Moving forward with the upgrade, we will be getting this data over TLS when they are connected to the untrusted networks.
  • The concept of ignio AlOps requires OCM efforts within most operational teams. This isn't necessarily the fault of the tool itself, but when implementing ignio, or any AIOps tool, the team will get a lot of pushback as an outside team is centralizing the operational improvements. The tool should have a centralized intake process that will allow the collection, ranking, and management of automation opportunities. ignio AlOps should then simulate the proposed efficiencies from implementing something within the backlog. Right now a lot of local teams are having a hard time getting on the same page as the enterprise teams, and a common methodology for prioritizing (even if overly simplistic) would go a long way to enterprise planning.
  • These tools are very new and things get added to them all the time. There should be a way for the product's stakeholders and process owners to understand the additional value ignio AlOps is gaining over time.
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Likelihood to Renew
SmartBear
No answers on this topic
Digitate
It is a very good product and it helps our organization.
Read full review
Usability
SmartBear
No answers on this topic
Digitate
ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.
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Reliability and Availability
SmartBear
No answers on this topic
Digitate
It was up than Dynatrace
Read full review
Performance
SmartBear
No answers on this topic
Digitate
We had performance issues in older version butterfly. But the new version cheetah is simply amazing
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Support Rating
SmartBear
No answers on this topic
Digitate
We have built a healthy relationship with the vendor support team throughout the implementation phase, all incidents raised were resolved within the SLA without a fail
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In-Person Training
SmartBear
No answers on this topic
Digitate
Implementation team has provided necessary training & enablement.
Read full review
Online Training
SmartBear
No answers on this topic
Digitate
Online training materials are shared by the implementation team and it was good.
Read full review
Implementation Rating
SmartBear
No answers on this topic
Digitate
I am happy with the way team has implemented and shared the product for our organization. However, would like to see it get extended to the other line of business too.
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Alternatives Considered
SmartBear
No answers on this topic
Digitate
Self HEAL OOB Capabilites
Read full review
Scalability
SmartBear
No answers on this topic
Digitate
Quite Scalable!
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Return on Investment
SmartBear
  • It has caught bugs on the spot, which allows us to quickly fix them.
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Digitate
  • ignio has had a positive impact on our organization by saving 7,000+ hours within Operations and automatically resolving 84% of our service requests.
  • ignio has increased our alert coverage by over 60%.
Read full review
ScreenShots