What users are saying about
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Top Rated
2814 Ratings
8 Ratings
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Score 5.2 out of 100

Jira Software

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Top Rated
2814 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • Jira Software is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

6.4

BugTracker.net

64%
2 Ratings
8.6

Jira Software

86%
178 Ratings

Likelihood to Renew

7.2

BugTracker.net

72%
2 Ratings
9.0

Jira Software

90%
35 Ratings

Usability

BugTracker.net

N/A
0 Ratings
5.5

Jira Software

55%
27 Ratings

Availability

BugTracker.net

N/A
0 Ratings
5.3

Jira Software

53%
6 Ratings

Performance

BugTracker.net

N/A
0 Ratings
8.0

Jira Software

80%
2 Ratings

Support Rating

BugTracker.net

N/A
0 Ratings
8.8

Jira Software

88%
41 Ratings

Online Training

BugTracker.net

N/A
0 Ratings
8.0

Jira Software

80%
1 Rating

Implementation Rating

BugTracker.net

N/A
0 Ratings
9.0

Jira Software

90%
2 Ratings

Ease of integration

BugTracker.net

N/A
0 Ratings
7.7

Jira Software

77%
8 Ratings

Likelihood to Recommend

Open Source

See above. Recommended questions: What type of feedback or tracking will we be doing? Will this need to be client-facing? How will we track content edits? How many users will be assigned to issues in a given project?
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Atlassian

The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
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Pros

Open Source

  • Ability to split our multiple projects and assign a user base.
  • Ability to set permissions based on user base/ roles.
  • Customization of fields on a project level.
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Atlassian

  • Agile software development management and micromanagement with Scrum and Kanban.
  • Agile planning and agile management with Kanban boards and custom boards, for projects and daily work.
  • Agile and old-school bug tracking.
  • Helpful reports on work done, workload, time tracking, Scrum sprints, planned vs. executed, etc.
  • Super friendly setup on the cloud, with just one Gmail account (less than 2 minutes).
  • Powerful on-premise alternative for large companies.
  • You can mergen boards from different workflows!
  • Really free full edition for 10 users.
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Cons

Open Source

  • User interface for client-facing feedback
  • Content and design updates tracking
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Atlassian

  • Management of the software is very difficult at times, although has improved.
  • Ability to manage resources is really non-existent, there are some plugins but they are ALL buggy (I've tested them all).
  • Better integration with Trello, would love to see this happen. Right now it's very clumsy.
Read full review

Pricing Details

BugTracker.net

Starting Price

Editions & Modules

BugTracker.net editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Jira Software

    Starting Price

    $10 per month

    Editions & Modules

    Jira Software editions and modules pricing
    EditionModules
    FreeFree1
    Standard7.002
    Premium14.003
    EnterpriseContact Sales4

    Footnotes

    1. none
    2. Per User Per Month
    3. Per User Per Month
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Open Source

    I would plan on renewing and staying with BugTracker.net simply because it is a no nonsense easy to use tool. Once you get it set up and understand the small nuances with this custom piece of software, it really is a great tool to help your organization get started with Defect Management and BugTracking without having to drop several thousands of dollars on tools that are more fluff than function.
    Read full review

    Atlassian

    While there are no fundamental problems with JIRA, I'm unsure that I will be working myself very closely with users of Atlassian Confluence. The client base I am concerned with tend to be more integrated with Amazon, IBM BlueMix / Watson, open source LAMP/PHP (WordPress, MediaWiki) & those that rely on more proprietary CMS would tend to use Sharepoint not Confluence. JIRA seems to me to stand or fall with the rest of the Atlassian silo or suite, as it is not closely integrated with Sharepoint or mediawiki based reporting or knowledge management. Data interchange standards in this area are weak so Microsoft, open source LAMP projects using Phabricator, and Atlassian JIRA seem to be three distinct silos, with Amazon, Google & IBM offering their own tools for similar needs.
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    Usability

    Open Source

    No answers on this topic

    Atlassian

    JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
    Read full review

    Support Rating

    Open Source

    No answers on this topic

    Atlassian

    Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
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    Online Training

    Open Source

    No answers on this topic

    Atlassian

    One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
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    Implementation Rating

    Open Source

    No answers on this topic

    Atlassian

    Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
    Read full review

    Alternatives Considered

    Open Source

    I didn't choose the product or evaluate other options, but I've been satisified with it except for tracking content changes.
    Read full review

    Atlassian

    Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
    Read full review

    Return on Investment

    Open Source

    • Decreased turn around time for defect fixes.
    • Smoother builder deploys
    • Clearer communication from QA to Dev Team
    Read full review

    Atlassian

    • Jira has positively made our company's daily activities much better organized
    • With Jira we can track progress and follow up on tasks
    • Jira has great reporting tools which aggregate various data and give us a good overview of our teams capacity
    Read full review

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