BuildOps vs. Capsule CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BuildOps
Score 10.0 out of 10
N/A
BuildOps enables subcontractors to run their business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, and financial reporting. The cloud-based BuildOps has been designed and built by a team of subcontractors & engineers, at the company of the same name headquartered in Santa Monica.N/A
Capsule CRM
Score 8.9 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Pricing
BuildOpsCapsule CRM
Editions & Modules
No answers on this topic
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Offerings
Pricing Offerings
BuildOpsCapsule CRM
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
BuildOpsCapsule CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
7.2
16 Ratings
6% below category average
Customer data management / contact management00 Ratings8.016 Ratings
Workflow management00 Ratings7.114 Ratings
Territory management00 Ratings6.19 Ratings
Opportunity management00 Ratings8.016 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.015 Ratings
Contract management00 Ratings8.013 Ratings
Quote & order management00 Ratings6.112 Ratings
Interaction tracking00 Ratings7.014 Ratings
Channel / partner relationship management00 Ratings6.112 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
8.4
10 Ratings
11% above category average
Case management00 Ratings8.68 Ratings
Call center management00 Ratings8.17 Ratings
Help desk management00 Ratings8.58 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
8.5
12 Ratings
12% above category average
Lead management00 Ratings8.011 Ratings
Email marketing00 Ratings9.010 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
7.7
15 Ratings
2% above category average
Task management00 Ratings9.013 Ratings
Billing and invoicing management00 Ratings7.011 Ratings
Reporting00 Ratings7.013 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
7.1
15 Ratings
7% below category average
Forecasting00 Ratings7.113 Ratings
Pipeline visualization00 Ratings8.015 Ratings
Customizable reports00 Ratings6.112 Ratings
Customization
Comparison of Customization features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
7.5
14 Ratings
1% below category average
Custom fields00 Ratings7.114 Ratings
Custom objects00 Ratings6.112 Ratings
Scripting environment00 Ratings8.68 Ratings
API for custom integration00 Ratings8.010 Ratings
Security
Comparison of Security features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
8.9
12 Ratings
7% above category average
Single sign-on capability00 Ratings8.911 Ratings
Role-based user permissions00 Ratings9.012 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
7.1
13 Ratings
2% below category average
Social data00 Ratings7.113 Ratings
Social engagement00 Ratings7.012 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
7.5
12 Ratings
5% above category average
Marketing automation00 Ratings8.012 Ratings
Compensation management00 Ratings7.010 Ratings
Platform
Comparison of Platform features of Product A and Product B
BuildOps
-
Ratings
Capsule CRM
8.0
13 Ratings
6% above category average
Mobile access00 Ratings8.013 Ratings
Best Alternatives
BuildOpsCapsule CRM
Small Businesses
Method:CRM
Method:CRM
Score 9.5 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
Creatio
Creatio
Score 9.2 out of 10
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User Ratings
BuildOpsCapsule CRM
Likelihood to Recommend
10.0
(1 ratings)
8.0
(16 ratings)
Usability
-
(0 ratings)
8.6
(4 ratings)
Support Rating
-
(0 ratings)
8.6
(4 ratings)
User Testimonials
BuildOpsCapsule CRM
Likelihood to Recommend
BuildOps
BuildOps is well suited for any HVAC or commercial construction business there is no question about it. If you have teams of people in the field and you want to track them and the jobs and reduce the paperwork - think BuildOps. Their operations side functionality is strong too - quoting, invoicing, asset tracking, etc.
Read full review
Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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Pros
BuildOps
No answers on this topic
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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Cons
BuildOps
No answers on this topic
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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Usability
BuildOps
No answers on this topic
Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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Support Rating
BuildOps
No answers on this topic
Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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Alternatives Considered
BuildOps
No answers on this topic
Zestia
We chose Capsule CRM over Zoho CRM due to the various modules that it would take for Zoho CRM to work for our firm. Additional Zoho modules would have been needed (Zoho CRM and Projects) to make it work for us which in turn requires additional management. With Capsule CRM, there was only one app that needed to be integrated within our app ecosystem
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Return on Investment
BuildOps
No answers on this topic
Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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ScreenShots

Capsule CRM Screenshots

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