BuildOps vs. GoldMine CRM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BuildOps
Score 10.0 out of 10
N/A
BuildOps enables subcontractors to run their business on one software solution that manages their invoicing & billing, scheduling, estimates, proposals, payments, workflows, custom forms, and financial reporting. The cloud-based BuildOps has been designed and built by a team of subcontractors & engineers, at the company of the same name headquartered in Santa Monica.N/A
GoldMine CRM (discontinued)
Score 5.5 out of 10
N/A
GoldMine CRM was is a Customer Relationship Management (CRM) solutions for small businesses boasting at its peak over 1 millions users across verticals, a CRM solution for businesses running Windows, available for the Cloud, Mobile and on premise. The product was acquired by Ivanti, and currently is no longer available as a standalone application.
$65
per month per user
Pricing
BuildOpsGoldMine CRM (discontinued)
Editions & Modules
No answers on this topic
Cloud Based
$65
per month per user
On-Premise - multi-user
$1,992
one-time fee 3 shared users (includes 1 year of support)
Offerings
Pricing Offerings
BuildOpsGoldMine CRM (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
BuildOpsGoldMine CRM (discontinued)
Top Pros
Top Cons
Best Alternatives
BuildOpsGoldMine CRM (discontinued)
Small Businesses
Method:CRM
Method:CRM
Score 9.7 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Jotform
Jotform
Score 8.9 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
ServiceNow Customer Service Management
ServiceNow Customer Service Management
Score 7.9 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BuildOpsGoldMine CRM (discontinued)
Likelihood to Recommend
10.0
(1 ratings)
3.5
(14 ratings)
Likelihood to Renew
-
(0 ratings)
4.6
(3 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
7.0
(2 ratings)
Support Rating
-
(0 ratings)
7.8
(4 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
BuildOpsGoldMine CRM (discontinued)
Likelihood to Recommend
BuildOps
BuildOps is well suited for any HVAC or commercial construction business there is no question about it. If you have teams of people in the field and you want to track them and the jobs and reduce the paperwork - think BuildOps. Their operations side functionality is strong too - quoting, invoicing, asset tracking, etc.
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Discontinued Products
I believe GoldMine is well suited to keep track of customer contact automatically, so your customers needs are met. I also like keeping track of my emails and customer contact notes, this way I always know what they need quickly. I like to keep reminders on certain customer request or pricing for certain items. We use GoldMine in unison with Traverse for placing orders . I would love GoldMine more if they had the abilities to place orders through the app , rather than using an additional tool.
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Pros
BuildOps
No answers on this topic
Discontinued Products
  • Flexibility to use different views of the data very easily and establish functional views by user or department requirement.
  • Ability to categorize contacts by group(s) or actually have them in separate databases.
  • As much or as little automation as you wish to implement.
  • We implemented Goldmine ourselves after making sure the Server Operating System was configured appropriately.
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Cons
BuildOps
No answers on this topic
Discontinued Products
  • Of course, there are always areas that could be improved, in my view the Report generation tool, hasn't really changed in the last 10 years at least, whilst other CRM products have more powerful and easy to use and customise Reporting tools, although there are plenty of Reports to choose from
  • The Database schema has stood the test of time but is quite restrictive in certain areas and what you can do with it
  • Integration with other system unless you are a developer is not easy as there are only one or two areas to show/bring in information
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Likelihood to Renew
BuildOps
No answers on this topic
Discontinued Products
If there were a product that would mean less on-site support/maintenance with comparable or not much more cost, I would seriously consider switching. Furthermore, going to a more mobile, paper-less application process would tip the scales in the favor of a competitor. I'd also like something that integrates web forms so that data entry is more stream-lined as is response time
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Usability
BuildOps
No answers on this topic
Discontinued Products
Personally, perhaps I should give it a higher rating, but I do genuinely think it was very easy to pick up and run with, but I did have a full training session and of course was keen on using it. In my previous marketing role many years ago, I 'd tried to create an MS Access database and this has taken ages, so being introduced to the power of GoldMine really impressed. People have comments on it, but my opinion is its still fast and a great workhorse
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Reliability and Availability
BuildOps
No answers on this topic
Discontinued Products
For me, its always been there, no worries here about downtime or the internet being down or switched off. Having it on a laptop as well with Goldsync means I'm always able to updated my notes and then synchronise. This to me is one of the benefits of purchased on-premise software, it cant simply be turned off!.
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Performance
BuildOps
No answers on this topic
Discontinued Products
Pretty good, Yes, there are occasions when i may think there should be an easier way to do things, but over the years, I've always found a way to get the information out that i want, sometimes just needing a bit of help from the technical team. Day to day,. it works for me very well.
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Support Rating
BuildOps
No answers on this topic
Discontinued Products
Their customer support is spot on! We never feel like we're being made to wait, and when we email, they respond and offer assistance very quickly. It's the same response I'd expect from an in-house IT team down the corridor. Some support teams you know you're talking to the first line support chap who probably doesn't know how to resolve your issue, and you have to wait until they give up and pass it, but GM support people seem very knowledgable
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In-Person Training
BuildOps
No answers on this topic
Discontinued Products
I was originally trained by the UK distributor and then subsequently trained my self and had access to GoldMine consultants. In the long run, this saved me a lot of time really since I knew the product on an advanced/administrator basis and able to perform day to day tasks. Some things, still needed the consultants. The trick was with the training, I knew when I was out of my depth
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Implementation Rating
BuildOps
No answers on this topic
Discontinued Products
As I said earlier, to me now with all this experience, it is ensuring that you focus on two things:- 1/ Ensure core customisations only are required until you get users started and embedded in using the system. 2/ Ensuring users get some good level of dedicated training time, internal or external, but I feel this is best done in a group rather than at your own speed. Afterall, no one really customises their MS Word or MS Excel each time, they just ignore the bits they don't need or ask if they do need them
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Alternatives Considered
BuildOps
No answers on this topic
Discontinued Products
GoldMine is a better overall product based on scalability, ease of use and cost effectiveness. All of the customization in GoldMine was beyond the other applications we tested and considered. Overall we believe we made the right choice based on how quickly we saw results. Our sales staff has used this tool extensively to become more agile.
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Scalability
BuildOps
No answers on this topic
Discontinued Products
GoldMine, when maintained well has always been pretty reliable and in over 10 years, I don't think we've ever lost a day or more than an hour or so when we cant use it. Occasional a 'blip' will happen and you will have to log out, the only thing to bear in mind, which I'm not good at is ensuring you keep the mailbox to less than 2000 mails in your inbound box, I hover around 1800 and need to streamline this to get rid of my junk or notifications from LinkedIn groups for example when i mean to read, but never get round to it
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Return on Investment
BuildOps
No answers on this topic
Discontinued Products
  • Our company prides itself on its responsiveness to customer requests. As a consequence of that, we need to be able to follow up consistently on issues until they are solved and goldmine helps us do that.
  • Because of its ease of use and wealth of information, it allows us to react to customer queries quickly and with a familiarity that instills confidence in our customers.
  • The lag on the other hand, since we have kind of choked it with too much information, slows us down. I understand we're using it for more than it was designed for, but as businesses grow and customer demands increase we need our technology to improve at the same rate.
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ScreenShots