What users are saying about
25 Ratings
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Score 8 out of 100
13 Ratings
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Score 5.6 out of 100

Feature Set Ratings

  • Heartland Payroll+ ranks higher in 1 feature set: Payroll Management

Human Resource Management

9.3

Built for Teams

93%

Heartland Payroll+

Feature Set Not Supported
N/A
Built for Teams ranks higher in 5/5 features

Employee demographic data

10.0
100%
4 Ratings
N/A
0 Ratings

Employment history

10.0
100%
4 Ratings
N/A
0 Ratings

Job profiles and administration

10.0
100%
4 Ratings
N/A
0 Ratings

Organizational charting

7.5
75%
4 Ratings
N/A
0 Ratings

Organization and location management

9.0
90%
2 Ratings
N/A
0 Ratings

Payroll Management

8.0

Built for Teams

80%
8.6

Heartland Payroll+

86%
Heartland Payroll+ ranks higher in 7/7 features

Benefit plan administration

8.0
80%
1 Rating
9.5
95%
2 Ratings

Pay calculation

N/A
0 Ratings
9.0
90%
4 Ratings

Support for external payroll vendors

N/A
0 Ratings
10.0
100%
1 Rating

Off-cycle/On-Demand payment

N/A
0 Ratings
7.8
78%
2 Ratings

Direct deposit files

N/A
0 Ratings
8.1
81%
6 Ratings

Salary revision and increment management

N/A
0 Ratings
9.0
90%
5 Ratings

Reimbursement management

N/A
0 Ratings
7.0
70%
1 Rating

Leave and Attendance Management

8.7

Built for Teams

87%

Heartland Payroll+

Feature Set Not Supported
N/A
Built for Teams ranks higher in 3/3 features

Approval workflow

8.0
80%
5 Ratings
N/A
0 Ratings

Balance details

9.0
90%
4 Ratings
N/A
0 Ratings

Annual carry-forward and encashment

9.0
90%
4 Ratings
N/A
0 Ratings

Employee Self Service

9.5

Built for Teams

95%

Heartland Payroll+

Feature Set Not Supported
N/A
Built for Teams ranks higher in 2/2 features

View and generate pay and benefit information

9.0
90%
1 Rating
N/A
0 Ratings

Update personal information

10.0
100%
3 Ratings
N/A
0 Ratings

HR Reporting

6.5

Built for Teams

65%

Heartland Payroll+

Feature Set Not Supported
N/A
Built for Teams ranks higher in 2/2 features

Report builder

5.0
50%
3 Ratings
N/A
0 Ratings

Pre-built reports

8.0
80%
2 Ratings
N/A
0 Ratings

Onboarding

10.0

Built for Teams

100%

Heartland Payroll+

Feature Set Not Supported
N/A
Built for Teams ranks higher in 2/2 features

New hire portal

10.0
100%
1 Rating
N/A
0 Ratings

Manager tracking tools

10.0
100%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Built for Teams is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.3

Built for Teams

83%
6 Ratings
5.5

Heartland Payroll+

55%
7 Ratings

Support Rating

Built for Teams

N/A
0 Ratings
1.2

Heartland Payroll+

12%
4 Ratings

Implementation Rating

Built for Teams

N/A
0 Ratings
1.0

Heartland Payroll+

10%
1 Rating

Likelihood to Recommend

Objective Inc.

Perfect for allowing employees to track their paid time off and sick days. Useful for providing job summaries, explanation of benefits. We don't use it for tracking compensation, but it could be used for that purpose. We also post job announcements on the platform which is useful for me to see what kinds of jobs we are hiring for.
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Global Payments

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!
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Pros

Objective Inc.

  • Managing PTO (sick and vacation)
  • Tracking firm demographic information
  • Ensuring that we have plenty of staff in the office each day
  • Employees get easy to use access to all of their time off data
Read full review

Global Payments

  • White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
  • Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
  • Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
  • Compliance with their HR team is great, and they don't hit you over the head on the price for it.
  • Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.
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Cons

Objective Inc.

  • Reporting can be more robust.
  • More user control and real-time communication via the app would be helpful.
  • A better online calendar layout could be more efficient, but the current one is sufficient as well.
Read full review

Global Payments

  • Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
  • Response for assistance is usually a lot slower when our dedicated specialist is not available.
Read full review

Pricing Details

Built for Teams

Starting Price

Editions & Modules

Built for Teams editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Heartland Payroll+

    Starting Price

    Editions & Modules

    Heartland Payroll+ editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Objective Inc.

      No answers on this topic

      Global Payments

      I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
      Read full review

      Implementation Rating

      Objective Inc.

      No answers on this topic

      Global Payments

      The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!
      Read full review

      Alternatives Considered

      Objective Inc.

      not sure this isn't part of my role we used to use Insperity premiere for booking vacation since that’s our hr/payroll system but apparently built is better for this. I’m not sure why we switched but it is fairly easy to use and customize. Insperity was harder to access.
      Read full review

      Global Payments

      I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
      Read full review

      Return on Investment

      Objective Inc.

      • It makes tracking PTO super easy
      • We replaced a very expensive and clunky custom SharePoint intranet with an extremely cost-effect Built For Teams service.
      • It is super easy to maintain, leaving me free to tackle bigger issues in the organization
      Read full review

      Global Payments

      • We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
      • I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.
      Read full review

      Screenshots

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