Likelihood to Recommend Bullhorn served as a very reliable and thorough tracking system for contacts, discovering prospects, and maintaining track of all relevant data. There are many customization options, strong search results, and sensible workflows. Excellent reporting tool. When we needed to find new resumes but all we could find were talents who had previously been discovered, it was less appropriate. Job Boards outperformed Bull Horn in terms of speed and quality.
Read full review Sales Cloud is very well suited for the daily leads and opportunity pipeline management as well as user management. Sales process automation are very helpful for repetitive tasks. It integrates well with other platforms. It's easy to customize and report on data. Sales Cloud can be pricey so is only open to larger org's that need complex CRM. User adoption is slow to any new users that have no prior experience.
Read full review Pros It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application. The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring. The messaging automation feature again helps to save our time. Read full review Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity. Logging activities: It's easy to post a call, text, email, etc. API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity. Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant. Read full review Cons Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor. Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out. Read full review I have hard-coded the auto-update of the phone number format and state format from some codes shared by the community, but I do not know where to do it. I cannot reset it either. It is unclear what functionalities each version has. We use the enterprise version, and it seems we can only have one design of the pipeline. But different business segments would have very different sales cycles, and hence, pipeline tracking would be different. It would be nice to have this available in our version. It seems I cannot create a report to pull notes logged at the account levels. Read full review Likelihood to Renew We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
Paul Sabatino Senior Recruiter - Technology, Accounting and Finance
Read full review There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
Read full review Usability It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.
Read full review Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
Read full review Reliability and Availability Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Read full review Performance Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day." Points per Salesforce - 1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs. 2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers. 3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. 4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed. 5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale. 6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com. 7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements. 8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training. 9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Read full review Support Rating It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks
Read full review The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
Read full review In-Person Training I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person. I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Read full review Online Training I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training. We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Read full review Implementation Rating Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Read full review Alternatives Considered Breathe is a great tool for smaller internal recruitment teams and I have previously used an in-house built system similar however Bullhorn is something you can use across larger businesses and growing SME's it works well for international businesses as everything is updated in real-time. The support function is excellent and the training tools for new starters are super helpful for our L&D team. Your account manager is also great for assisting in personalising sections to make them more business specific.
Read full review Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better visual understanding of sales pipeline and contains more useful data across the customer journey.
Read full review Contract Terms and Pricing Model Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
Read full review Scalability I don't think there is a limit to Sales Cloud's scalability; at least, I haven't encountered one or heard of one. My data is not enormous, so perhaps some companies might encounter lags, but nothing from my end. I think I'll be able to use Sales Cloud from now until infinity.
Read full review Professional Services Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Read full review Return on Investment Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities. Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver. Read full review All tools we've implemented with Salesforce had a pretty quick positive ROI with the exception of CPQ & Billing. That was a very large project that I would only suggest for businesses with many SKUs that tend to be packaged together. Read full review ScreenShots Bullhorn ATS & CRM Screenshots Salesforce Sales Cloud Screenshots