What users are saying about
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Top Rated
175 Ratings

Bullhorn ATS & CRM

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Top Rated
175 Ratings
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Score 7.2 out of 100
45 Ratings
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Score 6.3 out of 100

Feature Set Ratings

  • SilkRoad Recruiting ranks higher in 1 feature set: Recruiting / ATS

Recruiting / ATS

6.3

Bullhorn ATS & CRM

63%
6.9

SilkRoad Recruiting

69%
SilkRoad Recruiting ranks higher in 10/15 features

Job Requisition Management

6.6
66%
51 Ratings
7.3
73%
14 Ratings

Company Website Posting

5.6
56%
43 Ratings
8.3
83%
14 Ratings

Publish to Social Media

7.5
75%
23 Ratings
7.7
77%
12 Ratings

Job Search Site Posting

6.3
63%
28 Ratings
7.7
77%
13 Ratings

Customized Application Form

4.7
47%
34 Ratings
5.3
53%
12 Ratings

Resume Management

7.1
71%
52 Ratings
7.0
70%
14 Ratings

Duplicate Candidate Prevention

6.1
61%
50 Ratings
7.3
73%
13 Ratings

Candidate Search

6.9
69%
52 Ratings
8.3
83%
14 Ratings

Applicant Tracking

7.2
72%
52 Ratings
8.0
80%
14 Ratings

Collaboration

6.2
62%
47 Ratings
8.0
80%
14 Ratings

Task Creation and Delegation

6.5
65%
46 Ratings
7.7
77%
10 Ratings

Email Templates

6.7
67%
49 Ratings
6.4
64%
14 Ratings

User Permissions

6.2
62%
43 Ratings
4.4
44%
14 Ratings

Notifications and Alerts

5.8
58%
46 Ratings
5.4
54%
14 Ratings

Reporting

5.8
58%
46 Ratings
5.4
54%
14 Ratings

Attribute Ratings

  • Bullhorn ATS & CRM is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
  • SilkRoad Recruiting is rated higher in 1 area: Support Rating

Likelihood to Recommend

6.6

Bullhorn ATS & CRM

66%
74 Ratings
6.3

SilkRoad Recruiting

63%
30 Ratings

Likelihood to Renew

5.1

Bullhorn ATS & CRM

51%
13 Ratings
5.0

SilkRoad Recruiting

50%
12 Ratings

Usability

6.7

Bullhorn ATS & CRM

67%
6 Ratings
6.0

SilkRoad Recruiting

60%
3 Ratings

Availability

Bullhorn ATS & CRM

N/A
0 Ratings
9.0

SilkRoad Recruiting

90%
4 Ratings

Support Rating

1.2

Bullhorn ATS & CRM

12%
20 Ratings
5.0

SilkRoad Recruiting

50%
4 Ratings

Likelihood to Recommend

Bullhorn

For recruitment businesses there really is no better tool out there. Bullhorn ATS & CRM integrates flawlessly with other software making it less work for consultants in having lots of different tabs open at once. In addition to this, the support team are fantastic they are quick to assist in fixing issues should they arise. I accidentally deleted a lot of tasks which are essentially diary reminders and leads which upset the sales floor as you can imagine. it was a quick fix for this to be undone quickly and without issue. Day to day, adding a candidate is as easy as dragging and dropping a document in either PDF or word format. the system pics up duplicates quickly also ensuring the system is not clogged up with lots of the same information.
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SilkRoad

I think OpenHire is best for a small company (max about 2500 employees). The more employees you have the more HR people you should have and this can get expensive. I know most larger companies are using more advanced systems as well (Workday). During the selection process be sure to determine how many OpenHire users you would need. Ask whether your managers will be willing to work in the system as well or whether HR would have to own the entire process. If you are EEOC compliant, make sure you ask about diversity posting, APP tracking of applicants, and reporting needs. If you require an onboarding tool, SilkRoad offers RedCarpet. I found it to be very complex and hiring managers refused to use it. If you require an onboarding tool, definitely look into it. The demo may look great but there were a lot of implementation steps done to make it work and it just didn't fit our company culture. So make sure it fits yours.
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Pros

Bullhorn

  • It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
  • The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
  • The messaging automation feature again helps to save our time.
Read full review

SilkRoad

  • The ease of use when it comes to create requisitions from a hiring managers side of things is definitely a positive. It's very much user intuitive and the specifications can be completely customized as to what a company would like to appear within said requisition.
  • Candidate correspondence is an absolute breeze as you can custom load templates into the system that can be edited at any time through an administrator in your company instead of having to go through a technical support team on the other side of things.
  • Overall, it's a pretty no muss no fuss system to use as there's not a great layer of complication about it and like most things, spaced practice and consistent exposure to it tend to iron out those rough edges. From an administration standpoint, adding in locations and hiring managers is incredibly simplistic along with reporting functionality.
  • Candidate folders have come a long way in the system and are much more user friendly at this point than when I began using the system some four years ago. It's very easy to shift candidate profiles between folders and edit on the fly.
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Cons

Bullhorn

  • Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
  • Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
  • Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.
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SilkRoad

  • OpenHire's user roles can create issues depending on how your company's hiring process flows. For example, at one company, the hiring managers were extremely involved in screening candidates yet the system seems very geared towards use of centralized recruiters who distribute candidates. The lack of ability to customize roles and security to match our managers' needs created additional burden on HR as well as frustration from hiring managers.
  • I experienced several problems uploading documents to accompany a candidate's offer. There was a limit on the number, size and type of attachments that could be included, and there was no alternative (as vetted with OpenHire) besides sending a separate correspondence to the candidate. I found this to appear unprofessional to the candidate as well as creating an extra step in the process for HR/recruiting.
  • The requisition process had a few issues which created inefficiencies in the process. Firstly, for times when you need to post a role confidentially outside of your standard process, there was no way to designate the req as 'confidential'. Instead, you had to use the 'executive' status which created issues (ie: inaccurate data in reporting). Secondly, OpenHire was unable to upload the company directory of emails in the requisition approver fields so rather than being able to select from a drop-down or using a 'smart' field, you had to type each approver's email out manually thus increasing the potential for error and delay in the process.
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Pricing Details

Bullhorn ATS & CRM

Starting Price

$99 per month per user

Editions & Modules

Bullhorn ATS & CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Contact Bullhorn for pricing information

    SilkRoad Recruiting

    Starting Price

    Editions & Modules

    SilkRoad Recruiting editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Bullhorn

      We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
      Read full review

      SilkRoad

      It was a great solution for the company in all aspects, especially the cost. The company was not in a position to afford a solution such as Oracle PeopleSoft. The only reason we did not renew OpenHire was we got acquired by a much larger organization and started utilizing the tools that the parent company had available
      Read full review

      Usability

      Bullhorn

      It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.
      Read full review

      SilkRoad

      It's not a bad system to use, there just seems to be so much click through to get one task achieved. Once you know all the little routes and pieces it gets easier.
      Read full review

      Support Rating

      Bullhorn

      It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks
      Read full review

      SilkRoad

      The support for Silkroad is awful. I know they are working on it and it seems to be slightly better but it's still not great. I have had multiple cases I have never heard from them on, others I have had to follow-up multiple times and one that took a year
      Read full review

      Alternatives Considered

      Bullhorn

      I am a strong believer that Bullhorn has improved nicely over the years. You do not have to be a technical guru in order to use 99.9% of the functions. It really is a one-stop shop. You are able to edit and make changes as you go to have more of a positive impact on your business needs.
      Read full review

      SilkRoad

      NeoGov is a more simple system but just being able to require specific documents has been a huge time saver for us. Other elements in NeoGov aren't as robust but still it saves me a lot of time compared to OpenHire.
      Read full review

      Return on Investment

      Bullhorn

      • Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
      • Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.
      Read full review

      SilkRoad

      • The cost was very high
      • It made managers more involved in the process
      • It got managers involved earlier than they had been in the past
      • It forced managers to stay involved in their recruiting and not just wait for HR to hire someone
      Read full review

      Screenshots

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