What users are saying about
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Top Rated
237 Ratings
13 Ratings
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Score 7.8 out of 100

Freshdesk

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Top Rated
237 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

Bullhorn Jobscience (discontinued)

Jobscience is a good fit for medium to large organizations, especially those who have various different lines of business and need one system to be able to handle them all. It is very difficult for me to imagine another system being able to accommodate the very different ways of doing business between our departments. Only a highly flexible system could have a chance at doing that.
Anonymous | TrustRadius Reviewer

Freshdesk

Freshdesk does not meet expectations by requiring such a complicated installation for desktop computers, which makes it suitable mainly if you are going to work from the cloud. Based on that it is feasible that the information of each attendance performed is stored online instead of downloading it. The situation where Freshdesk can be most useful is when you need to constantly review lists of support tickets. As easy as it is to find your way around the platform and organize such lists, there is no problem in needing data quickly. It is recommended to improve the support operations of any type of startup, mainly because its model is much more adaptable to the type of small business that can pay more attention to a specific customer.
Maria Wiley | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Bullhorn Jobscience (discontinued)
7.9
Freshdesk
Resume Management
Bullhorn Jobscience (discontinued)
8.0
Freshdesk
Candidate Search
Bullhorn Jobscience (discontinued)
8.3
Freshdesk
Reporting
Bullhorn Jobscience (discontinued)
7.4
Freshdesk

Incident and problem management

Bullhorn Jobscience (discontinued)
Freshdesk
8.7
Organize and prioritize service tickets
Bullhorn Jobscience (discontinued)
Freshdesk
9.0
Expert directory
Bullhorn Jobscience (discontinued)
Freshdesk
8.4
Subscription-based notifications
Bullhorn Jobscience (discontinued)
Freshdesk
8.4
ITSM collaboration and documentation
Bullhorn Jobscience (discontinued)
Freshdesk
7.6
Ticket creation and submission
Bullhorn Jobscience (discontinued)
Freshdesk
9.3
Ticket response
Bullhorn Jobscience (discontinued)
Freshdesk
9.7

Self Help Community

Bullhorn Jobscience (discontinued)
Freshdesk
8.3
External knowledge base
Bullhorn Jobscience (discontinued)
Freshdesk
8.7
Internal knowledge base
Bullhorn Jobscience (discontinued)
Freshdesk
7.9

Multi-Channel Help

Bullhorn Jobscience (discontinued)
Freshdesk
7.4
Customer portal
Bullhorn Jobscience (discontinued)
Freshdesk
8.4
IVR
Bullhorn Jobscience (discontinued)
Freshdesk
3.0
Social integration
Bullhorn Jobscience (discontinued)
Freshdesk
7.6
Email support
Bullhorn Jobscience (discontinued)
Freshdesk
9.8
Help Desk CRM integration
Bullhorn Jobscience (discontinued)
Freshdesk
8.3

Pros

Bullhorn Jobscience (discontinued)

  • JobScience is extremely customizable and flexible. This is a strength because you can tailor it to your workflow, rather than having to change your workflow to fit a software.
  • JobScience is the most intuitive ATS / CRM I have ever used. This is particularly important when hiring and training new employees. The faster they can come up to speed on the core software in your business, the faster they can start generating revenue.
  • JobScience has extremely powerful built in reports. I have yet to need a report that I couldn't build using the internal report wizard. It helps us understand all the numbers at the heart of our business, which is critical in decision making situations.
  • JobScience also has powerful automation components. The email alerts and automated tasks you can set up are great and boost efficiency. We use them a lot, and I suspect we may have only scratched the surface.
Elias Cobb | TrustRadius Reviewer

Freshdesk

  • A built-in phone system that clients use to reach our agents
  • Integration with Facebook and other social media apps that help us keep an eye to what is happening around the world.
  • The support portal is a one-stop destination where customers find answers and reach out for help.
  • The gamification mechanics turns the monotonous customer support job into an enjoyable and fun activity for agents.
Elizabeth Cassidy | TrustRadius Reviewer

Cons

Bullhorn Jobscience (discontinued)

  • Multiple users - when multiple users edit a page, it doesn't show that there is someone else on the page and it only lets one person edit which can cause the information to be lost.
  • Action grid - it is a helpful page to use however it is extremely slow and takes a long time to load and can be a bit finicky.
  • It's simple - this is is also a positive, but I also think there could be additional resources added to it to make it more up to date and advanced.
Anonymous | TrustRadius Reviewer

Freshdesk

  • Reporting is a bit awkward sometimes, but you can level up for better reporting
  • The client onboarding to get them user accounts isn't always clearly defined
  • There are a lot of features many we didn't use, would have been nice to have more granular control over that to adjust our pricing
John Reitz | TrustRadius Reviewer

Likelihood to Renew

Bullhorn Jobscience (discontinued)

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 4 answers
Freshdesk is feature rich and easy to use. The setup is intuitive and can integrate with Google, so we do not need to create accounts for new employees. The first time an employee needs to create a ticket they login with their Google account and the Freshdesk account is automatically generated
Jeffery Albertson | TrustRadius Reviewer

Usability

Bullhorn Jobscience (discontinued)

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 8.8
Based on 18 answers
Freshdesk is by far the easiest to use Help Desk software that I have ever used. It is much simpler for day to day use. While it lacks some of the invoicing and CRM features of more cumbersome software, it more than makes up for this by being easy to use and quick for users to learn. The setup was fast as well.
Mikel Seidl | TrustRadius Reviewer

Support Rating

Bullhorn Jobscience (discontinued)

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 9.1
Based on 19 answers
Support has been good the few times we have needed it, but most of our issues have been easily resolved by using the support documentation. We used guides starting out getting everything ready for the first use and it was smooth sailing. For contacting the support team, responses have been quick and accurate.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bullhorn Jobscience (discontinued)

No score
No answers yet
No answers on this topic

Freshdesk

Freshdesk 10.0
Based on 2 answers
No, it is easy to do
Victor Vũ | TrustRadius Reviewer

Alternatives Considered

Bullhorn Jobscience (discontinued)

We use Jobscience to add candidates, upload resumes, and have certain fields such as Name, Location, Compensation Details, Non-compete Details, Packet highlights, and of course the Resume field, all of which are required in order to create a packet to submit to our clients. These packets are created using Conga ActionGrid, so Jobscience allows us to input all the information, and it would be great if we could create a packet directly through Jobscience, but we require Conga ActionGrid, as that is then used in Adobe PDF to create the final packet.
Shalini Gandhi | TrustRadius Reviewer

Freshdesk

ManageEngine was our first customer support ticketing system we implemented (instead of using a massive Excel file) - it vastly improved our ability to engage with customers, but we quickly outgrew it's feature-set and needing a solution that would continue to grow with us. Salesforce was difficult at best during our time using it - felt like we were told of the amazing things it could do, and upon purchase were sent a bunch of building blocks that we were expected to build ourselves - between Salesforce costs and third-party programming to get it to do what we needed to, Salesforce was not around for long (the 7% year after year increases were also a deal breaker).We picked Freshdesk because it offered a modern solution for a price that we were very happy with. We did compare it to Zendesk, but at the time of purchase several years ago, we were hearing better reviews of a relative new system of Freshdesk, so went with them. So far it has been a good investment, minus the occasional hiccups and quality of life issues.
Anonymous | TrustRadius Reviewer

Return on Investment

Bullhorn Jobscience (discontinued)

  • It is convenient because I can see nationwide activity logged in the database from other locations in real time.
  • It's not a negative impact, just isn't as lead-generation or easy to use for candidate pool search as I would like.
Elizabeth Rodriguez | TrustRadius Reviewer

Freshdesk

  • The value provided by Freshdesk is better than the competitors we considered when looking at cost vs features
  • We migrated to Freshdesk from another similar platform and found that the UX/UI was easier to navigate and required less clicks to close out a support request, these clicks add up over time and allowed us to process more tickets in a given day without growing out team.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Bullhorn Jobscience (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bullhorn Jobscience (discontinued) Editions & Modules

Edition
Practice$1001
Placement$1251
Workforce$1331
  1. Per User per Month
Additional Pricing Details

Freshdesk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshdesk Editions & Modules

Edition
SproutFree
Blossom$15.002
Garden$35.002
Estate$49.002
Forest$99.002
Estate Omnichannel$79.002
Forest Omnichannel$139.002
  1. none
  2. Per Agent/Per Month (billed annually)
Additional Pricing Details
Starts at $0 for unlimited agents with the Sprout plan. Higher plans at $19.00, $45.00, $69.00 and $125.00 if billed monthly. The 21-day free trial covers all features at the Estate plan.

Rating Summary

Likelihood to Recommend

Bullhorn Jobscience (discontinued)
7.5
Freshdesk
8.6

Likelihood to Renew

Bullhorn Jobscience (discontinued)
Freshdesk
10.0

Usability

Bullhorn Jobscience (discontinued)
Freshdesk
8.8

Support Rating

Bullhorn Jobscience (discontinued)
Freshdesk
9.1

Implementation Rating

Bullhorn Jobscience (discontinued)
Freshdesk
10.0

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