What users are saying about
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Top Rated
351 Ratings
14 Ratings
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Score 9 out of 100

Freshdesk

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Top Rated
351 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Recruiting / ATS

    7.9

    Bullhorn Jobscience (discontinued)

    79%

    Freshdesk

    Feature Set Not Supported
    N/A
    Bullhorn Jobscience (discontinued) ranks higher in 3/3 features

    Resume Management

    8.0
    80%
    6 Ratings
    N/A
    0 Ratings

    Candidate Search

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Reporting

    7.4
    74%
    6 Ratings
    N/A
    0 Ratings

    Incident and problem management

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.4

    Freshdesk

    84%
    Freshdesk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.7
    87%
    60 Ratings

    Expert directory

    N/A
    0 Ratings
    7.8
    78%
    43 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.6
    76%
    4 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.9
    89%
    61 Ratings

    Ticket response

    N/A
    0 Ratings
    8.8
    88%
    61 Ratings

    Self Help Community

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.1

    Freshdesk

    81%
    Freshdesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    7.8
    78%
    52 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.4
    84%
    53 Ratings

    Multi-Channel Help

    Bullhorn Jobscience (discontinued)

    Feature Set Not Supported
    N/A
    8.2

    Freshdesk

    82%
    Freshdesk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.4
    84%
    52 Ratings

    IVR

    N/A
    0 Ratings
    8.2
    82%
    21 Ratings

    Social integration

    N/A
    0 Ratings
    7.9
    79%
    37 Ratings

    Email support

    N/A
    0 Ratings
    8.9
    89%
    60 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    7.6
    76%
    38 Ratings

    Attribute Ratings

    • Freshdesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.5

    Bullhorn Jobscience (discontinued)

    75%
    6 Ratings
    8.4

    Freshdesk

    84%
    131 Ratings

    Likelihood to Renew

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.5

    Freshdesk

    75%
    8 Ratings

    Usability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.6

    Freshdesk

    86%
    29 Ratings

    Availability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    9.2

    Freshdesk

    92%
    2 Ratings

    Performance

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.3

    Freshdesk

    73%
    2 Ratings

    Support Rating

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.7

    Freshdesk

    87%
    32 Ratings

    In-Person Training

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.2

    Freshdesk

    82%
    1 Rating

    Online Training

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.3

    Freshdesk

    73%
    1 Rating

    Implementation Rating

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.7

    Freshdesk

    87%
    60 Ratings

    Configurability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    9.2

    Freshdesk

    92%
    4 Ratings

    Contract Terms and Pricing Model

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    9.2

    Freshdesk

    92%
    2 Ratings

    Ease of integration

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.2

    Freshdesk

    82%
    2 Ratings

    Product Scalability

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    9.2

    Freshdesk

    92%
    2 Ratings

    Vendor post-sale

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    8.2

    Freshdesk

    82%
    2 Ratings

    Vendor pre-sale

    Bullhorn Jobscience (discontinued)

    N/A
    0 Ratings
    7.3

    Freshdesk

    73%
    2 Ratings

    Likelihood to Recommend

    Bullhorn

    Jobscience is a good fit for medium to large organizations, especially those who have various different lines of business and need one system to be able to handle them all. It is very difficult for me to imagine another system being able to accommodate the very different ways of doing business between our departments. Only a highly flexible system could have a chance at doing that.
    Read full review

    Freshworks Inc

    Freshdesk works great when it comes to ticket escalation and moving the request from queue to queue. We have different support tiers as well as different levels of urgency that we assign to tickets. Having the option to move those tickets across different support queues that are assigned to various representatives is a must have for us. We also have queues assigned to our various teams (support, product, account management, development, etc.) since not all tickets end up being support related.
    Read full review

    Pros

    Bullhorn

    • JobScience is extremely customizable and flexible. This is a strength because you can tailor it to your workflow, rather than having to change your workflow to fit a software.
    • JobScience is the most intuitive ATS / CRM I have ever used. This is particularly important when hiring and training new employees. The faster they can come up to speed on the core software in your business, the faster they can start generating revenue.
    • JobScience has extremely powerful built in reports. I have yet to need a report that I couldn't build using the internal report wizard. It helps us understand all the numbers at the heart of our business, which is critical in decision making situations.
    • JobScience also has powerful automation components. The email alerts and automated tasks you can set up are great and boost efficiency. We use them a lot, and I suspect we may have only scratched the surface.
    Read full review

    Freshworks Inc

    • Follow up on all conversations that enter and are easy to use by the employee and save responses ready for use.
    • Find out the average rate of the number of conversations that occur in the company and conduct the analysis.
    • There is a feature it allows one to take a permit in the name of the employee who responds to the conversation and to know the problem faced by the customer and the solution.
    Read full review

    Cons

    Bullhorn

    • Multiple users - when multiple users edit a page, it doesn't show that there is someone else on the page and it only lets one person edit which can cause the information to be lost.
    • Action grid - it is a helpful page to use however it is extremely slow and takes a long time to load and can be a bit finicky.
    • It's simple - this is is also a positive, but I also think there could be additional resources added to it to make it more up to date and advanced.
    Read full review

    Freshworks Inc

    • To be honest I never noticed any
    • It was smooth for me but one thing I found an issue for me as a developer I was required to send code sometimes but due to Freshdesk internal security scanning it was not allowing me to do so.
    Read full review

    Pricing Details

    Bullhorn Jobscience (discontinued)

    Starting Price

    $100 Per User per Month

    Editions & Modules

    Bullhorn Jobscience (discontinued) editions and modules pricing
    EditionModules
    Practice$1001
    Placement$1252
    Workforce$1333

    Footnotes

    1. Per User per Month
    2. Per User per Month
    3. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Freshdesk

    Starting Price

    $0 Up to 10 agents per user

    Editions & Modules

    Freshdesk editions and modules pricing
    EditionModules
    Pro$491
    Free$02
    Growth$153
    Enterprise$694

    Footnotes

    1. per month per agent
    2. Up to 10 agents
    3. per month per agent
    4. per month per agent

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Bullhorn

    No answers on this topic

    Freshworks Inc

    We are extremely happy with Freshdesk and can foresee using it for the next year. We might only consider using a different platform if our average daily ticket volume reaches four digits and its AI isn’t enough to handle our needs by then. While we haven’t tested this yet, we have read reviews that it’s AI capabilities are lacking
    Read full review

    Usability

    Bullhorn

    No answers on this topic

    Freshworks Inc

    I gave it a rating of 9 out of 10 because they delivered on everything we asked them to do. Easy to setup, easy to deploy to end users, easy to customize, easy to enter tickets and so much more. Our experience with their support is top notch! After opening a ticket for support they call use back within 10 minutes every time!
    Read full review

    Reliability and Availability

    Bullhorn

    No answers on this topic

    Freshworks Inc

    I have encountered a lot of errors in the Freshdesk, however, they tend to resolve it on priority or at least they will share the timeline by when this can be resolved. Most of the time the issue has been from the other partner's end. They take time to resolve their vendor issues and they don't have any timelines in case of developed app errors.
    Read full review

    Performance

    Bullhorn

    No answers on this topic

    Freshworks Inc

    The reports take a lot of time to download if the time period is large. Also, the tickets take their sweet time to open and load. It is not fast as Zendesk. Only 30 tickets are visible in a single go and there isn't any option to select all. If we need to change the pages and dashboards it takes a lot of time to open.
    Read full review

    Support Rating

    Bullhorn

    No answers on this topic

    Freshworks Inc

    The main thing about Freshdesk user service is that once a request has been made for information about a feature of the platform, the support team responds to tickets quickly, within a day of writing and submitting them, with information that is concise enough so that there is no need to ask for help on the same topic again.
    Read full review

    In-Person Training

    Bullhorn

    No answers on this topic

    Freshworks Inc

    In-person training is provided to all the agents and it is very easy to learn the basics of the Freshdesk interface. Solving tickets via dashboards, replying to the guest queries in bulk via Freshdesk. The training which is a bit hard is creating the logic according to the ticket flow and intergeration.
    Read full review

    Online Training

    Bullhorn

    No answers on this topic

    Freshworks Inc

    This tool is no doubt easy to learn but in-person training is a lot better than online training. It takes time to grasp things in the online training, however, in pandemic we have done all the training online. Apart from a bit more time we haven't faced any issues with online training.
    Read full review

    Implementation Rating

    Bullhorn

    No answers on this topic

    Freshworks Inc

    For the three years of using and implementing Freshdesk in the company, it has progressed massively. I can still remember that the features it had before are nothing compared to now. It has a lot of app integration which makes system communications effective and easier. Everything in the business now complements Freshdesk. The processes and workflows we have is the best fit with Freshdesk.
    Read full review

    Alternatives Considered

    Bullhorn

    We use Jobscience to add candidates, upload resumes, and have certain fields such as Name, Location, Compensation Details, Non-compete Details, Packet highlights, and of course the Resume field, all of which are required in order to create a packet to submit to our clients. These packets are created using Conga ActionGrid, so Jobscience allows us to input all the information, and it would be great if we could create a packet directly through Jobscience, but we require Conga ActionGrid, as that is then used in Adobe PDF to create the final packet.
    Read full review

    Freshworks Inc

    Freshdesk offers a free trial of 21 days and the onboarding is a very smooth process. It is comparatively cheaper than its competitors and the UX is far more simple than the other products in the market. Also, the customer support that we get post the purchase is brilliant and the available in-app integrations prove to be very efficient and helpful.
    Read full review

    Contract Terms and Pricing Model

    Bullhorn

    No answers on this topic

    Freshworks Inc

    The pricing we had taken is on yearly basis but the subscription and billing frequency that we have is on monthly basis. I would not want to make any changes to it, it is a seamless process with all the contract terms and we both agreed on it. It should be as per the customer's need.
    Read full review

    Scalability

    Bullhorn

    No answers on this topic

    Freshworks Inc

    The product they have developed is amazing. They have made different products for emails, tickets, chats & calls as well. It is flexible according to multiple departments. The finance team can use it, the Customer support team is using it, we can use it in call centres, emails etc. We can use these tickets internally as well to create child tickets and assign them to different departments for query resolution.
    Read full review

    Return on Investment

    Bullhorn

    • It is convenient because I can see nationwide activity logged in the database from other locations in real time.
    • It's not a negative impact, just isn't as lead-generation or easy to use for candidate pool search as I would like.
    Read full review

    Freshworks Inc

    • Freshdesk has greatly reduced the time we spend assisting our customers by leveraging features such as canned replies and integrated support articles.
    • We've integrated automated alerts for support tickets which allow us to multitask - we focus on other issues and switch to providing support only when needed.
    • Our resolution time and turnaround time have decreased dramatically.
    • We are able to easily keep track of our support performance.
    Read full review

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